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Leon André Bergman
60 discussion posts
After I downloaded and installed Displayfusion 6.1.1 today, it crashes very often.
What should I look for in the log to debug this?
I have not had problems with crashes before 6.1.1.
6.1 worked fine.

Is there a way to downgrade?
Sep 8, 2014  • #1
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Bummer! Could you send us some debug logs?
  • On the Troubleshooting tab, change the Logging drop-down to "Logging: All Lines"
  • In the Settings > Advanced Settings window, enable the "Logging Disable Buffer" and "Logging Advanced Mode" options
  • Restart DisplayFusion
  • The next time it crashes, note the time so we'll know where to check in the log file
  • Send us the DisplayFusion.log and DebugInfo.html files (can be found by clicking the Open Log button on the Troubleshooting tab)
  • Disable debug logging after sending the log

Thanks!
Sep 8, 2014  • #2
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Leon André Bergman
60 discussion posts
Enabling Logging Disable Buffer means to set it not to buffer?
My options are Logging will be buffered(default value)
and
Logging will not be buffered.

I dont know which is enabled in this case. hehe.
Sep 9, 2014  • #3
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Leon André Bergman
60 discussion posts
It crashed at 09:04 and then again at 10:28 today.
I did one with logging buffered, and one without, since I didnt know which was which.

First is 09:04 logs.
• Attachment [protected]: [09.04]DebugInfo.html [179,894 bytes]
• Attachment [protected]: [09.04]DisplayFusion.log [6,749,994 bytes]
Sep 9, 2014  • #4
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Leon André Bergman
60 discussion posts
Here is 10:28 logs.
• Attachment [protected]: DebugInfo.html [181,282 bytes]
• Attachment [protected]: DisplayFusion.log [3,341,507 bytes]
Sep 9, 2014  • #5
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Stacey Ryan1
15 discussion posts
I have been experiencing crashes/freezes since the new update as well. Do you have anything to try to fix this problem?
Sep 9, 2014  • #6
Keith Lammers (BFS)'s profile on WallpaperFusion.com
@Leon: Thanks for the logs! Your issue will be fixed in 6.1.2, which we're hoping to get out tomorrow.

@Stacey: Could you send over logs, as per the steps in post #2?
Sep 9, 2014  • #7
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Stacey Ryan1
15 discussion posts
Here you go...

Last crash was at 4:24pm on 9/9/14.
• Attachment [protected]: DebugInfo.html [125,764 bytes]
• Attachment: DisplayFusion.log [3,701,522 bytes]
Sep 9, 2014 (modified Sep 9, 2014)  • #8
Keith Lammers (BFS)'s profile on WallpaperFusion.com
@Stacey: Thanks! After DisplayFusion has been running for a bit, if you check the Windows Task Manager, are there more than two instances of the DisplayFusionHookApp processes running?
Sep 9, 2014  • #9
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Leon André Bergman
60 discussion posts
@Keith Thanks so much. I use it a lot at work, so its a pain when it crashes.
I love this app, and can barely live without it. Hehe.
Sep 10, 2014  • #10
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Stacey Ryan1
15 discussion posts
@Keith: yes there are two instances. To clarify, one is WIN6032 and one is WIN6064.
Sep 10, 2014 (modified Sep 10, 2014)  • #11
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Ok, we've just posted 6.1.2 (http://www.displayfusion.com/Download/). Could you give it a try and let me know how it works out?
Sep 10, 2014  • #12
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Stacey Ryan1
15 discussion posts
I just installed the updated and then rebooted. Seems worse now. Before I would get a windows error stating that the program was unresponsive, but I could "wait" for it to return. Now it just shuts down and I have to manually open it again.

Attached are my new logs (if they tell you anything). latest crash about 1:26pm.
• Attachment: DebugInfo.html [116,497 bytes]
• Attachment: DisplayFusion.log [3,733,266 bytes]
Sep 10, 2014 (modified Sep 10, 2014)  • #13
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Leon André Bergman
60 discussion posts
I will test 6.1.2 when I get back to work tomorrow.
I have held off on updating on my home computer for now, just in case.
I will let you know when I have had a chance to use it.
Sep 10, 2014  • #14
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Stacey Ryan1
15 discussion posts
Think I may have found my problem. I disabled my taskbar-Magic and now (with the update) I don't seem to be crashing. Still need to let it run longer but I haven't had any issues in over an hour.

I installed the Taskbar-Magic on the advice of another post in this forum because the default windows taskbar kept popping up and getting in my way. Someone suggested using this app on startup to disable that taskbar (since DisplayFusion doesn't have that feature yet) and it seemed to work until this last update.

I'll let you know if I encounter anymore issues.
Sep 10, 2014  • #15
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Ok, interesting! I'll do some testing with Taskbar-Magic running here to see if I can reproduce it. Thanks!
Sep 11, 2014  • #16
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Leon André Bergman
60 discussion posts
Mine just crashed again now at 10:46.
I dont use any taskbar magic I think. I dont even know what it is. hehe.
• Attachment [protected]: DebugInfo.html [160,273 bytes]
• Attachment [protected]: DisplayFusion.log [3,454,745 bytes]
Sep 11, 2014  • #17
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Thanks Leon! We'll check out the logs and keep you posted :)
Sep 12, 2014  • #18
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Quick question. When it crashes, which of the following things does it do?
  • Terminate without an error
  • Terminate with an error
  • Hang, requiring you to manually terminate it
Sep 12, 2014  • #19
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Leon André Bergman
60 discussion posts
I guess Terminate without error. It shows the standard windows error that it has stopped responding, and I have to fore it to close, otherwise it just hangs indefinetly.
Sep 14, 2014  • #20
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Mr S BATEMAN
2 discussion posts
Hi there,

I have been having the same problem since I upgraded from v5 to v6, now running 6.1.2 and it's crashed twice today.
I've enabled logging so I post the log files next time it happens, from memory mine terminates with an error.
Sep 15, 2014  • #21
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Ok, would you guys be able to enable a couple of extra options in the Advanced Settings and then send new logs when it happens again? Here are the steps:
  • Update to the latest beta: http://www.displayfusion.com/Download/Beta/
  • On the Troubleshooting tab, change the Logging drop-down to "Logging: All Lines"
  • In the Settings > Advanced Settings window, enable the "Logging Disable Buffer" (set to "Logging will not be buffered") and "Logging Advanced Mode" (set to "Advanced logging will be enabled") options
  • Restart DisplayFusion
  • The next time it crashes, note the time so we'll know where to check in the log file
  • Send us the DisplayFusion.log and DebugInfo.html files (found in the %%localappdata%%\DisplayFusion folder)
  • Disable debug logging after sending the log

Thanks!
Sep 19, 2014  • #22
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Leon André Bergman
60 discussion posts
I will be sure to do that as soon as I am back at the pc with the issues on monday.
Thank you for your continued effort to help. :)
Sep 20, 2014  • #23
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Leon André Bergman
60 discussion posts
Crashed again after upgrading to the latest beta.
22..09.2014 08:27 am is the time it crashed.
• Attachment [protected]: DebugInfo.html [176,458 bytes]
• Attachment [protected]: DisplayFusion.log [5,637,221 bytes]
Sep 22, 2014  • #24
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Thanks! It looks like it hung after doing a wallpaper change. Could you try pausing your wallpaper changes for a while to see if it stops crashing? Just want to confirm that that is indeed the source of the problem.

Thanks!
Sep 23, 2014  • #25
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Mr S BATEMAN
2 discussion posts
Stopped responding at exactly 11am
• Attachment [protected]: DebugInfo.html [110,030 bytes]
• Attachment [protected]: DisplayFusion.log [6,280,197 bytes]
Sep 24, 2014  • #26
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Thanks! Your issue appears to be different, but there is some good information in the log. We'll be sure to let you know when we think we've gotten it all fixed up :)
Sep 24, 2014  • #27
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Leon André Bergman
60 discussion posts
Sorry for my late response.
The crashes seem less frequent now, but they do happen.
I will try and pause my wallpaper changes for a while, and get back to you on Tuesday if nothing happened.
I need at least 2 days of datagathering, and I won't be at work through the weekend.
Sep 26, 2014  • #28
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Leon André Bergman
60 discussion posts
I paused Wallpaper changes, but it still crashed.

Time was 09:05.
• Attachment [protected]: DebugInfo.html [176,458 bytes]
• Attachment [protected]: DisplayFusion.log [6,604,340 bytes]
Sep 26, 2014  • #29
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Leon André Bergman
60 discussion posts
Crashed again at 08:13.
My wallpaper profile is only black color across all screens, and no changing.
• Attachment [protected]: DebugInfo.html [176,458 bytes]
• Attachment [protected]: DisplayFusion.log [5,852,497 bytes]
Sep 29, 2014  • #30
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Ok, thanks! We've got a few things we're going to investigate, and I'll keep you posted when we have more news :)
Sep 30, 2014  • #31
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Leon André Bergman
60 discussion posts
Thanks..
I just saw a new Beta 3 pop up here, so I installed it. will provide more logs if it continues to crash.
Oct 1, 2014  • #32
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Leon André Bergman
60 discussion posts
11:26 ish, it crashed again after updating to Beta 4.
• Attachment [protected]: DebugInfo.html [122,614 bytes]
• Attachment [protected]: DisplayFusion.log [6,465,721 bytes]
Oct 6, 2014  • #33
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Thanks! There are a few errors in the logs that we're going to investigate further. We'll keep you posted when we have more news :)
Oct 7, 2014  • #34
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Leon André Bergman
60 discussion posts
Hi.
Is there a way I can downgrade to the version previous to 6.1.1?
Its been crashing around 20 times in the past 8 hours, and its at work.
I have applications on 3 different monitors, and when it crashes, I loose the taskbar on my aditional screens, and the apps dont get pushed to my main taskbar, so I have to alt tab through to find them, until I manage to launch DisplayFusion again.
This can be time consuming, and I need the speed, seeing as I work at a call center, and need to be efficient when customers call.
I am willing to downgrade, and then upgrade as soon as a new version comes out I can test for errors.
Oct 10, 2014  • #35
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Sure thing! You'll probably want to roll back to 6.0: http://www.binaryfortress.com/Files/DisplayFusion/DisplayFusionSetup-6.0c.exe
Oct 10, 2014  • #36
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Leon André Bergman
60 discussion posts
Amazing. Thanks.
Oct 10, 2014  • #37
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Leon André Bergman
60 discussion posts
I've been using the latest versions again, and this issue seems to have been resolved for my sake.
Nov 27, 2014  • #38
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Awesome, glad to hear it Leon!
Nov 27, 2014  • #39
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Decicus
8 discussion posts
It seems to be just random. As I said in an earlier reply it has worked for the last month or so fine, I haven't done any major changes to my computer other than recently getting a webcam, I don't really see how that connects to OwnCloud or DF for that matter, unless the webcam software (which is "Logitech Webcam Software") could interfere possibly.
Dec 2, 2014  • #40
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Sorry, I've moved your thread over here: http://www.displayfusion.com/Discussions/View/displayfusion-hangdeadlock-on-systems-with-owncloud-sync-client/?ID=21071d3e-db4b-4ae6-998c-fc5bfc660db4#last

The reason we're investigating ownCloud as the culprit, is because 3 other people also reported hangs, and are running ownCloud. We also found this in the ownCloud bug tracker: http://www.displayfusion.com/Discussions/View/displayfusion-hangdeadlock-on-systems-with-owncloud-sync-client/?ID=21071d3e-db4b-4ae6-998c-fc5bfc660db4#last. It seems to be possibly an issue since ownCloud updated to 1.7, where they added a shell extension for icon overlays.

Anyhoo, let's continue the conversation in the new thread, as the original issue in this thread was resolved and not related to ownCloud. Just trying to keep the issues separate :)

Thanks!
Dec 2, 2014  • #41
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