Hi

Displayfusion has crashed a couple of times in the last week on a machine running Windows 7. The crash reports are attached (the same each time). On one occasion nothing was running aside from Outlook, otherwise the machine was idle (i.e. no windows being moved between monitors etc)

Is there something that can be done to update/repair the installation?

Awesome, thank you. I have enabled the logging now so will send through the log as soon as it crashes again

Hi

Please find attached the log file after a crash has occurred on Display Fusion. Unfortunately the machine was being accessed remotely and the crash was only noticed after the remote session ended, so we can't say for sure the exact time of the crash, however we think it was between 15:20-15:30 on 05/04/2014

OK great, thanks for updating me

Hi

Thanks for the update, oddly enough since sending you the crash report originally, we haven't had any more crashes from Display Fusion! If we do get any from now on, I will follow the troubleshooting steps and send through the log!

Greetings

getting random crashes, no real rhyme for it, my computer is on 24hrs a day, i normally have been waking up to it crashed, i restart it, and it crashed ~2 times a day. Been happening for a couple of weeks now, Followed the steps and attached the log.

Thank you for the prompt reply

the version i have is:
2014.9.0.2018

Just an update, seems to be getting worse, getting to the point of 3-5 times, seems to not like changing focus from screen 1 to screen 2.

most notable times are opening adobe pdf files, watching online shows, or just going back and forth from screen to screen, but then there are times where i am not doing anything actively and it stops working.

*EDIT - just noticed the last post, I did run with avast off for a couple of days as well, crashing still happened, but i will add the exception as well

**EDIT2 - just crashed withing 30 mins of putting in the exception in avast

***EDIT3 - also this might help, when it does crash and i just reload it, the window animations and the windows snapping doesnt work till i close it manually and re launch it

Still testing with different features, will get back with the results

ok, so its been a few days, and when i leave the computer on (which i normally leave it on 24/7) it will become "stable"

example:
powered up the machine
3-4 "stopped working" after restarting it, then manually closing it, then reloading it to make it correct (as in the windows minimizing to the right bar"
let it run for the evening, no more crashes

reboot the next day to test more and it repeats then ends up stable after a few crashes

mainly have all the settings off besides the second taskbar, really the only reason i have the app, and even then most of the "extras" are disabled.

been using the software for quite sometime now, and this only showed up in the last few months, so i was guessing it was an update.

Sorry for the delay, just got the beta installed, been a rough week, will test it out and return with logs

rebooted the next day and now the applications will not run at all, logs follow.

EDIT:
after a few rebooted, it managed to run, so far no new errors

Unfortunately DisplayFusion has crashed about 4 times in the last few days. We are running version 5.1.1 still as the user is very specific about how things work on his computer and we haven't had a chance to test the 6.0 version to ensure he is happy with it. However if you suggest an upgrade to resolve this issue, we should be OK to implement that

The logs are attached. The crashes occurred at the following times:

18/08: 6:52am, 7:51am, 10:53am
19/08: 5:00am

Done, will let you know!

I know it has been a while, but that is a good thing.... after updating to beta, it seems much more stable, i have only had one crash since, and i think that was from something else.