Title

Message

Confirm

Want to earn a free DisplayFusion Pro license? We're looking for DisplayFusion translators!
<< DiscussionsReply

Displayfusion causing white background on lockscreen

Avatar from Gravatar.com
Jo123
34 discussion posts
Recently I have this issue with displayfusion. It is causing my lockscreen to have a totally white background, when it should show the windows spotlight since I have that turned on. I also have the let displayfusion manage my lockscreen setting turned off. See attatched for the image of this.
• Attachment: IMG_0120.jpg [14,940 bytes]
IMG_0120.jpg
IMG_0120.jpg
Jan 9, 2019  • #1
Keith Lammers (BFS)'s profile on WallpaperFusion.com
If the setting is disabled in DisplayFusion it shouldn't be able to interfere. If you exit DisplayFusion and change the image through the Windows settings, does that make any difference?
Jan 9, 2019  • #2
Avatar from Gravatar.com
Jo123
34 discussion posts
Yes, should have mentioned but when I shutdown the displayfusion app the issue no longer persists. So displayfusion seems to be causing it.

I just tried backing up my settings, doing a full uninstall with revo uninstaller and reinstalling and importing my settings and the issue is still there. Seems like it might be some mixture of settings causing this.,
Jan 10, 2019  • #3
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Ok, interesting! Do you have any rules on the Triggers tab? If so, could you try disabling the Triggers feature, restart DF and see if that makes any difference?
Jan 10, 2019  • #4
Avatar from Gravatar.com
Jo123
34 discussion posts
Quote:
Ok, interesting! Do you have any rules on the Triggers tab? If so, could you try disabling the Triggers feature, restart DF and see if that makes any difference?


Yup, I do. And after disabling them all I have no issue on the lockscreen. I think I pinpointed the trigger that is causing it. I have the attatched trigger so all apps open on on the monitor where my cursor is. Looks like that's what's causing the issue. Any idea how to keep this trigger functionality while fixing the problem?

Thanks for your help!
• Attachment [protected]: Capture.PNG [38,323 bytes]
Jan 11, 2019 (modified Jan 11, 2019)  • #5
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Ok, that's a good start! Could you send me a debug log? It will show me which process and window class is getting moved by the Trigger when the lock screen shows.

  • On the DisplayFusion Settings > Troubleshooting tab, change the Logging drop-down to "L1: Log Minimal" and click Apply
  • Reproduce the issue and note the time so we'll know where to check in the log file
  • Click the "Export Info to File" button on the Settings > Troubleshooting tab
  • Reply with the file attached
  • Disable debug logging after sending the log

Thanks!
Jan 11, 2019  • #6
Avatar from Gravatar.com
Jo123
34 discussion posts
Quote:
Ok, that's a good start! Could you send me a debug log? It will show me which process and window class is getting moved by the Trigger when the lock screen shows.

  • On the DisplayFusion Settings > Troubleshooting tab, change the Logging drop-down to "L1: Log Minimal" and click Apply
  • Reproduce the issue and note the time so we'll know where to check in the log file
  • Click the "Export Info to File" button on the Settings > Troubleshooting tab
  • Reply with the file attached
  • Disable debug logging after sending the log

Thanks!


See attatched - Time I locked the screen is 3:44 AM (I should get to sleep). I locked and unlocked it a few times and it happened every time.

Thanks!
• Attachment [protected]: DisplayFusionDebugInfo.zip [123,003 bytes]
Jan 12, 2019  • #7
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Thanks! I can see a couple of Window Classes in there that look related to the lock screen, so I'll add these to our list to exclude for the next version.

In the meantime, if you add this in the "Window Class" condition for that Trigger rule, it should no longer affect the lock screen:

-LockScreenBackstopFrame -LockScreenInputOcclusionFrame
Jan 15, 2019 (modified Jan 15, 2019)  • #8
Avatar from Gravatar.com
Jo123
34 discussion posts
Quote:
Thanks! I can see a couple of Window Classes in there that look related to the lock screen, so I'll add these to our list to exclude for the next version.

In the meantime, if you add this in the "Window Class" condition for that Trigger rule, it should no longer affect the lock screen:

-LockScreenBackstopFrame -LockScreenInputOcclusionFrame


Thank you! Looks like I should be good to go.
Jan 16, 2019  • #9
Was this helpful?  Login to Vote  Login to Vote
<< DiscussionsReply