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If you are experiencing any issues with your desktop wallpaper or taskbar buttons
please download and install the latest DisplayFusion beta version before contacting support.

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madseason
9 discussion posts
I've recently developed an issue with DisplayFusion where it will not apply the profile. I have reinstalled DisplayFusion and currently have the most recent beta.

I can arrange the monitors in Windows display settings as well as in DisplayFusion. When I try and hit apply the white circle will spin for about a minute and then take the arranged monitors and put them all back in a straight row. During this process the monitor configuration window title bar will turn white and say not responding. This was logged at 8:42am

If I try and load a profile it acts like it wants to load but the monitors will stay in a straigh line instead of a 3x3 grid with the primary monitor below the 3x3 grid. During this process the monitor configuration window title bar will turn white and say not responding. This was logged at 8:36am. I have previously tried to delete the profile and create a new one but that didn't resolve the issue.

Windows display settings appears to work normally as I can arrange the monitors and the mouse will travel across all of the screens after hitting apply. At this point it doesn't appear to be a hardware issue.

I have attached the log files.
• Attachment [protected]: DisplayFusionDebugInfo.zip [269,691 bytes]
14 days ago  • #1
Keith Lammers (BFS)'s profile on WallpaperFusion.com
From the log, it looks like a few of the monitors have duplicate hardware IDs, so DisplayFusion is having trouble differentiating them when applying the settings. Did this start with a specific DisplayFusion update? If so, do you recall which version?
5 days ago  • #2
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madseason
9 discussion posts
Hi Keith, I can't pinpoint it to a specific update as updates had been applied without using DisplayFusion for a few months.
Quote:
From the log, it looks like a few of the monitors have duplicate hardware IDs, so DisplayFusion is having trouble differentiating them when applying the settings. Did this start with a specific DisplayFusion update? If so, do you recall which version?
5 days ago  • #3
User Image
madseason
9 discussion posts
I did a displayID dump in command prompt and I attached it here. I see what you mean by duplicate hardware ids. For some reason Windows doesn't have that same detection issue. Hopefully this is beneficial to you.
Quote:
Hi Keith, I can't pinpoint it to a specific update as updates had been applied without using DisplayFusion for a few months.
Quote:
From the log, it looks like a few of the monitors have duplicate hardware IDs, so DisplayFusion is having trouble differentiating them when applying the settings. Did this start with a specific DisplayFusion update? If so, do you recall which version?
• Attachment [protected]: DisplayIDs.txt [16,523 bytes]
5 days ago  • #4
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Thanks for the extra info on that! I will pass this and the log over to our developers to take a look. Meantime, if you want to try rolling back to a previous version of DisplayFusion, the last bunch of versions are available here: https://www.displayfusion.com/OldVersion/
2 days ago  • #5
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