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Ben_
157 discussion posts
Noticed in the last couple beta versions the cursor jumps at a certain pixel count. Running dual display, the issue only occurs on the secondary monitor which has the Windows taskbar.
• Attachment: displayfusion-cursor-jump.gif [458,931 bytes]
displayfusion-cursor-jump.gif
displayfusion-cursor-jump.gif
Sep 1, 2015  • #1
Jon Tackabury (BFS)'s profile on WallpaperFusion.com
Sorry, can you explain the issue more? What do you mean the cursor jumps? Thanks!
Sep 3, 2015  • #2
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Ben_
157 discussion posts
Open the gif attached, it displays what happens while moving the cursor over the windows taskbar on the secondary monitor. When the cursor reaches a certain pixel depth (horizontal) the cursor jumps down nearly 20px. It only occurs while DF is running.

Though, I just now reinstalled DF beta4 and unable to replicate the issue. If it occurs again I'll try capturing a better view. I'm sure this has to do with DF and HiDPI res.
Sep 3, 2015 (modified Sep 3, 2015)  • #3
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Ben_
157 discussion posts
Captured a better shot, though I wasn't able to preserve the mouse-trailing after rendering the gif. Then again, I'm unsure what software is available to record and preserve mouse-trailing, It would provided a far better detailed view of the issue.

Edit: It could be something with the DF taskbar attempting to stretch over to the second display. That seems quite possible since we've seen issues with the DF taskbar stacking on top (or below) the Windows taskbar.

Additionally, the capture provided is from the secondary display with the Windows taskbar displaying. The primary monitor, partially visible to the left, is running the DF taskbar. I've provided a detailed log.
• Attachment [protected]: Clipboard-20150904.txt [109,145 bytes]
• Attachment: Untitled.gif [3,498,284 bytes]
Untitled.gif
Untitled.gif
Sep 4, 2015 (modified Sep 4, 2015)  • #4
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Ben_
157 discussion posts
Another view using MS Paint tracking cursor.
• Attachment: Untitled2.gif [1,688,336 bytes]
Untitled2.gif
Untitled2.gif
Sep 4, 2015  • #5
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Do you have the "Prevent mouse cursor from snagging" option enabled on the DisplayFusion Settings > Window Management tab? If so, does disabling it and restarting DisplayFusion make any difference?
Sep 9, 2015  • #6
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Ben_
157 discussion posts
Yep, disabling that feature seems to have resolved the issue. Will try it out for a few days.
Sep 11, 2015  • #7
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Ok, thanks! Could you send me another copy of your troubleshooting info from Beta 5? For some reason, the info from Beta 4 is listing really weird screen resolutions for your monitors, just trying to figure out what's happening there.

Thanks!
Sep 11, 2015  • #8
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Ben_
157 discussion posts
Can you define "listing really weird screen resolutions" ?
Sep 11, 2015  • #9
Keith Lammers (BFS)'s profile on WallpaperFusion.com
It lists your monitor models, which I looked up and should be 1920x1200, and 1600x900, but the DisplayFusion troubleshooting info is listing them as 2880x1800 and 2400x1350.
Sep 11, 2015  • #10
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Ben_
157 discussion posts
I've used HiDPI for quite a while, the DSR factors are normal.
Sep 12, 2015 (modified Sep 12, 2015)  • #11
Keith Lammers (BFS)'s profile on WallpaperFusion.com
I'm not sure what you mean by "the DSR factors are normal." The monitor resolutions should show the correct resolutions, regardless of whether scaling is enabled. What resolutions show in the Windows display settings for your monitors?
Sep 15, 2015  • #12
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Ben_
157 discussion posts
These are correct resolutions while using DSR scaling, it's been in all previous logs for a year. DSR = Dynamic Super Resolution (Nvidia). What you see in the log is correct, and displays the same within Windows Resolutions.
Sep 19, 2015  • #13
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Ahhh I see. I feel a bit silly, but I hadn't previously heard of DSR. Sorry for the confusion!

In that case, I don't think it has anything to do with this issue. I'll have to do some more testing here to see what I can find out.

Thanks!
Sep 22, 2015  • #14
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Ben_
157 discussion posts
np. its quite new.nvidia released DSR in driver 322 a year or two ago, IIRC. The only problem I've had with it is Windows scaling and Microsoft and other software is lagging behind.
Sep 24, 2015  • #15
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Good news! I was finally able to reproduce this with your exact screen resolutions and offsets with DisplayFusion 7.3 Beta 4 (which you were running when you reported it). In the latest version (7.3.1), it's all fixed up, so you should be able to enable the "Prevent mouse cursor from snagging" option again if you like.
Sep 24, 2015  • #16
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Ben_
157 discussion posts
I'm curious about what caused the bug.
Sep 24, 2015  • #17
Keith Lammers (BFS)'s profile on WallpaperFusion.com
I'm not a developer myself, so I'm not 100% sure, but it had to do with DisplayFusion getting the wrong values for the screen edge due to the DPI scaling and your specific resolutions/monitor layout. We had fixed up a bunch of DPI scaling bugs with 7.3 final, so it was likely resolved with one of those fixes :)
Sep 25, 2015  • #18
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Ben_
157 discussion posts
AND... it's back.

It's been for a while but I've been ignoring it until now. The initial post was regarding the bug in Windows 10, now that I went back to Windows 8.1 the same issue occurs. It seems that it only occurs when certain applications are launched, I use an old, but powerful, browser Presto 12.15 and the cursor reacts the same as noted above. It also occurs with AutoCad.
Nov 27, 2015 (modified Nov 27, 2015)  • #19
Keith Lammers (BFS)'s profile on WallpaperFusion.com
And disabling the "Prevent mouse cursor from snagging" option still fixes it up?
Dec 1, 2015  • #20
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Ben_
157 discussion posts
disabling "Prevent mouse cursor from snagging" does not resolve the issue.
Feb 7, 2016  • #21
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Do you have any of the mouse cursor options enabled on the Window Management tab?
Feb 10, 2016  • #22
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Ben_
157 discussion posts
Issue is back. Almost certain it's due to the last DF update. Does not occur with all applications and I've been ignoring the issue, however, I installed Steam for some reason today and when Steam is maximized the OP issue occurs often. Exact location.
Feb 16, 2019 (modified Feb 16, 2019)  • #23
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Could you attach another debug log? Here are the steps:

  • On the DisplayFusion Settings > Troubleshooting tab, change the Logging drop-down to "L1: Log Minimal" and click Apply
  • Reproduce the issue and note the time so we'll know where to check in the log file
  • Click the "Export Info to File" button on the Settings > Troubleshooting tab
  • Reply with the file attached
  • Disable debug logging after sending the log

Thanks!
Feb 19, 2019  • #24
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Ben_
157 discussion posts
Time: 1514 - 1516

Exact location as noted in previous issue. This particular issue occured with steam.exe running in the foreground.
• Attachment [protected]: DisplayFusion.log [999,061 bytes]
Apr 4, 2019 (modified Apr 4, 2019)  • #25
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Thanks, I'm not seeing any entries in the log that would indicate that DF is moving the mouse. Could you send me a copy of your troubleshooting info? Here are the steps:

  • Open the Settings > Troubleshooting tab
  • Click the "Export Info to File" button
  • Reply with the file attached

Could you also send me a backup of your settings? (Settings > Options > Export)
Apr 5, 2019  • #26
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Ben_
157 discussion posts
As previously mentioned in original post. Issue only happens while DF is running. I've created several extensive videos showing this. Also, I've looked through several log files and none make any reference to DF "moving" the mouse. I've spent several minutes moving the mouse and there is no log indicating anything. This is a display 'bounding box' graphical issue with DF, in relation to the windows 10 start menu. Additionally, the issue seams to only appear when applications written in C++ and/or Objective-C are running in the foreground.
• Attachment [protected]: DisplayFusion Backup (2019-06-13 @ 13-33, 9.5.0.0).reg [712,380 bytes]
Jun 13, 2019 (modified Jun 13, 2019)  • #27
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Maybe the logging just didn't catch it for some reason. When the "Prevent mouse cursor from snagging" function triggers a mouse move, a bunch of lines like this will be in the log:

Code

- INFO:L1 apphook32.dll HookDLL:32:HookHandlerMouse - MouseWrap: D1: Bottom:Edge, D2: 2 -


I'm not saying that DisplayFusion isn't moving the mouse, just that the log you sent isn't showing it, which is strange.

Can you send me a copy of your troubleshooting info so that I can test with your setup again?

Could you send me a copy of your troubleshooting info? Here are the steps:

  • Open the Settings > Troubleshooting tab
  • Click the "Export Info to File" button
  • Reply with the file attached
Jun 14, 2019  • #28
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