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Windows 10: start menu opening on wrong monitor.

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doahh1
15 discussion posts
Hello,

I am using three monitors with DF providing the taskbar on the left and right monitors. Sometimes when I open the menu from the center monitor the menu appears on the monitor on the right. Once the problem starts, every click on the center monitor's start menu will cause the menu to appear on the right menu.

This can be fixed by clicking on the left monitors start menu which will open the menu on the left hand monitor. After that all the menus work correctly again.

Difficult to say if this issue is caused by DF, W10 or an interaction between the two.

Has anyone else seen this?
Feb 15, 2016  • #1
Keith Lammers (BFS)'s profile on WallpaperFusion.com
It sounds like the Start menu may not be moving back to the Primary monitor correctly when it closes. Is there a set of steps that will reproduce this consistently, or does it just happen at random?
Feb 16, 2016  • #2
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doahh1
15 discussion posts
I haven't found a way to reproduce it I'm afraid. It isn't very frequent, maybe once a day at most.
Feb 16, 2016  • #3
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Ok, would you be able to send over a debug log?
  • On the Troubleshooting tab, change the Logging drop-down to "L2: Log Detailed"
  • Restart DisplayFusion
  • Next time this occurs, note the time so we'll know where to check in the log file
  • Send us the DisplayFusion.log and DebugInfo.html files (can be found by clicking the Open Log button on the Troubleshooting tab)
  • Disable debug logging after sending the log
Feb 18, 2016 (modified Feb 18, 2016)  • #4
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doahh1
15 discussion posts
No problem, I have enabled the detailed log and will sent it to you with the timestamp once the issues occurs again.
Feb 20, 2016  • #5
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doahh1
15 discussion posts
I have attached the log file and the issue occurred at 10:53am on 2016-02-22.
• Attachment [protected]: DisplayFusion.zip [178,333 bytes]
Feb 22, 2016  • #6
Keith Lammers (BFS)'s profile on WallpaperFusion.com
The log seems to start at 9:36pm on 2016-02-22. Did you grab a copy of the log as soon as the issue occurred? The log rolls over once it hits a certain size, so if it was too long after the issue, the relevant lines were lost
Feb 23, 2016  • #7
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doahh1
15 discussion posts
No, unfortunately it happened as I was just heading out the door. I'll grab another copy of the log the next time that it happens.
Feb 23, 2016  • #8
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doahh1
15 discussion posts
Hopefully this one will have the information that you are looking for. The issue occurred on:

2016-02-29 at 6:08pm
• Attachment [protected]: DisplayFusion.log [3,185,631 bytes]
Feb 29, 2016  • #9
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Thanks! I still believe this issue is with the Start menu not moving back to the Primary monitor after it closes (it's supposed to move back so that it's already there the next time it's needed), but it seems like the log is rolling over before the next time you try to use the Start menu, so the line I'm looking for isn't there. We're going to add an Advanced Setting for the next beta to set a bigger log file size, so that we can hopefully catch the log line we're looking for

I'll let you know as soon as it's available so that you can grab a new log.

Thanks!
Mar 4, 2016  • #10
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doahh1
15 discussion posts
I copied the log to my desktop within a minute of the issue showing. Is it possible that the line you are looking for was never reached in the code because of the bug?

Either way thanks for looking into it and I'll look out for the update and trap the issue again for you.
Mar 4, 2016  • #11
Keith Lammers (BFS)'s profile on WallpaperFusion.com
No worries! The line I'm looking for could have showed up long before you noticed the issue. This is because it happens when the start menu closes, not when it's opened, so if you closed the start menu, and the function I'm looking for failed, then didn't open the start menu again until a couple of hours later, the line would likely already be gone
Mar 4, 2016  • #12
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doahh1
15 discussion posts
A good explaination and makes sense. Thanks.
Mar 4, 2016  • #13
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Ok, 8.0 Beta 5 is now available. Could you update to that, and if you still run into this issue, set the "Logging: Maximum Auto-Trim Log File Size" option in the Settings > Advanced Settings window to something like 100000000, which is 100 MB, then restart DisplayFusion and send the log the next time this happens? You'll likely need to zip the log file, and if it's over 10 MB, let me know and I'll give you a different link for uploading the log.

Thanks!
Mar 30, 2016  • #14
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doahh1
15 discussion posts
You can see if this log shows the information that your after. Timestamp would be around:

2016-04-03 21:02
• Attachment [protected]: DisplayFusion.zip [116,652 bytes]
Apr 3, 2016  • #15
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doahh1
15 discussion posts
Here is another log file after I clicked the opposite monitor and then the center one again to get the menus working correctly again. Time stamp is around:

2016/04/03 21:23
• Attachment [protected]: DisplayFusion.zip [101,960 bytes]
Apr 3, 2016 (modified Apr 3, 2016)  • #16
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Thanks! I'll check the log out and see what I can find
Apr 5, 2016  • #17
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Sorry for the delayed response again. I was stumped on why the lines I'm looking for still aren't there, and it seems that the log file is still only 2.4 MB. Do you still have the "Auto-Trim Log File Size" option set in the Advanced Settings?
Apr 12, 2016  • #18
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doahh1
15 discussion posts
I have Auto-Trim Log File Size set at 100000000. I think I got sort of lucky and the error occurred almost as soon as I had set the options which was why the log file was small.

I have set the logging to L3: Log all (not recommended) as I had reduced it after uploading the last log file. Should I have anything else set?

I'll upload again as soon as the issues shows.
Apr 12, 2016 (modified Apr 12, 2016)  • #19
Keith Lammers (BFS)'s profile on WallpaperFusion.com
L2 logging is good. L3 will have too much info and will likely affect performance on your machine. I'll wait for the next log and we'll go from there.

Thanks!
Apr 12, 2016  • #20
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doahh1
15 discussion posts
Uploading the latest log where the issue occurred at 19:36 on 07/05/2016. I have just re-booted the machine which I assume is the reason for the small log file.

It has happened a few times recently but it has just been at a bad moment when I couldn't upload the log as I was just about to shut down the machine.
• Attachment [protected]: DisplayFusion.zip [37,906 bytes]
May 7, 2016  • #21
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Just a heads up to let you know that I haven't forgotten about this, I'm just completely stumped at the moment. I'm keeping this open, and will re-visit it again next week to see if a fresh take on it will give me some ideas.
May 13, 2016  • #22
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Adrian26
6 discussion posts
Hi there. I think I have been having the same problem. Windows 10 Pro x64. I had three monitors, I've cut to two for reasons (whiplash) but I still have the issue. Every now and again the Start menu opens on the wrong (secondary I think) monitor.

I think what happens is based on the "Windows Key Opens Secondary Start Menu" setting. The process which causes it seems to be as follows

    Advanced settings, set to "DF won't open..." and Apply.
    Click Start Menu on primary monitor, menu opens on primary. On secondary monitor, opens correctly.
    Mouse cursor on primary monitor, WIN key - menu opens correctly on primary
    *** Mouse cursor on secondary, WIN key - menu opens on Primary briefly, then clips over to secondary
    Mouse cursor back to primary, WIN key - menu opens up on secondary.
    Mouse click on Primary start button - menu opens on secondary
    Once I click on secondary menu, things start to work again

It looks like the issue may be caused by clicking the WIN key with the mouse cursor on secondary.
Jul 10, 2016 (modified Jul 10, 2016)  • #23
Keith Lammers (BFS)'s profile on WallpaperFusion.com
@Adrian26: I still can't reproduce this here with those steps. Could you attach a copy of your troubleshooting info?
  • Open the Settings > Troubleshooting tab
  • Click the "Copy to Clipboard" button
  • Paste the text into a text file (please don't paste the text directly into your reply, the formatting gets garbled and makes it difficult to parse)
  • Reply with the file attached
Jul 12, 2016  • #24
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PowerInnovations
1 discussion post
Thanks Adrian26! I was able to fix this issue on my monitor from your comments.
Sep 20, 2016  • #25
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Fred Zitting
1 discussion post
I am having the same issue - I'm using 5 displays in a U-like formation (3 bottom 2 top). When I click the start button on the main display (bottom middle) it opens on the bottom left monitor - same if I use the windows key.

I'm able to fix it temporarily by clicking the start button on several other displays then it will open on the main display. I've been using DF for years and have never had this issue. Is there a permanent fix for this?
Dec 5, 2016  • #26
Keith Lammers (BFS)'s profile on WallpaperFusion.com
@Fred: Could yo
  • Open the Settings > Troubleshooting tab
  • Click the "Copy to Clipboard" button
  • Paste the text into a text file (please don't paste the text directly into your reply, the formatting gets garbled and makes it difficult to parse)
  • Reply with the file attached
u attach a copy of your troubleshooting info? Here are the steps:
Dec 8, 2016  • #27
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CLW
2 discussion posts
I am having this problem as well.
Jan 20, 2017  • #28
Keith Lammers (BFS)'s profile on WallpaperFusion.com
@CLW: Does it happen all the time, or just occassionally? If it's occassionally, can you provide the steps to reproduce it?

Thanks!
Jan 23, 2017  • #29
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CLW
2 discussion posts
Thanks for the quick reply. The issue is infrequent but I'll reply back when I've identified how to reproduce.
Jan 23, 2017  • #30
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Sounds good, thanks!
Jan 24, 2017  • #31
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Lurkusmaximus492597
7 discussion posts
I experience this frequently and believe I have a series of steps to reproduce it.

First, my monitors are arranged with my primary monitor on the left, and secondary on the right, both at 1920x1080 resolution.

Log on to the system normally.

I now go to my laptop which obviously has a single monitor.

Use Remote Desktop and connect to the machine which has the two monitors. If it is relevant the laptop has 4K resolution, so the display actually shows 4 windows backgrounds on the laptop. While Windows 10 does resize the icons to make them somewhat usable, some graphical items do not inherit all the visual settings the laptop is requesting. Therefore, I sign off, and reconnect with Remote Desktop.

This time Windows does a better job of displaying the remote system properly on the one high resolution screen.

I do my work, and again sign out.

Now, when I go back to my machine with the two monitors and log on, the Windows taskbar always shows up on the right monitor (the secondary), and not on the left (the primary).

My workaround for this is to bring up Display Fusion Monitor Configuration, select the secondary monitor, and disable it. The secondary monitor goes dark, and the option to revert shows up on the primary. However,the taskbar is now on the primary. I click on revert, and the secondary monitor reactivates, but the taskbar remains on the primary. I cancel the Monitior Configuration and all is good until I connect remotely again.

I hope this helps you reproduce.
Jul 3, 2017  • #32
Keith Lammers (BFS)'s profile on WallpaperFusion.com
@Lurkusmaximus: Is it the taskbar or just the Start menu that's on the wrong monitor? If it's the taskbar, I believe you're having a different issue, but it would be a Windows issue since it involves the Primary taskbar, as DisplayFusion never moves the Primary taskbar on its own. However, when this happens, you can fix it without having to disable/re-enable the monitors. Just right-click the Windows taskbar, make sure "Lock the taskbar" is disabled, then click and drag the taskbar to the bottom of the Primary monitor.

Hope that helps!
Jul 5, 2017  • #33
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Lurkusmaximus492597
7 discussion posts
I'll attempt to be more precise. I think technically, a taskbar is present on both. However, the taskbar which contains the search box, has migrated to the secondary monitor, not the primary monitor. I can click on the Windows icon on either taskbar, and get access to the start menu.

And the alternate workaround regarding unlocking the taskbar, dragging and dropping to the primary, also works.

Thank you.

Andy
Jul 8, 2017  • #34
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Excellent, glad to hear it! Unfortunately DisplayFusion can't stop Windows from moving its taskbar to the other monitor, so that workaround is the best solution for now.

Thanks!
Jul 11, 2017  • #35
Volusian's profile on WallpaperFusion.com
I had this issue as well although on a single screen with splits.

DF Pro 9.1
Win 10 1709
Single 3440x1440 screen with 4 monitor profile splits.
edit: no taskbar settings - only the default windows taskbar

On startup before DF is loaded spamming the windows key would open and close it at the expected default position. When DF was loaded the start menu was moved to screen 2 (the leftmost position of split 1.2).

Setting the advanced setting; 'Windows Taskbar Split monitor ID' to 1.1 sorted it for me.
2018-02-14 17_00_11-Advanced Settings • DisplayFusion Pro 9.1.png
2018-02-14 17_00_11-Advanced Settings • DisplayFusion Pro 9.1.png
Feb 14, 2018 (modified Feb 14, 2018)  • #36
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Basic
1 discussion post
I may be experiencing the same issue (or at least one very similar).

For the last few days, pressing with Windows key/clikcing "Start" shows the start menu in the correct location (LHS of primary monitor).

I can navigate by mouse okay.

If I attempt to type anything the start windows which usually contains the search results disappears from monitor 1 and appears on the RHS of monitor 2.

Focus transfers across and I can continue to type to filter results, but the window has moved to the far side of the desktop.

Exiting and restarting DF doesn't resolve the issue.

I haven't rebooted in case there was any debug state you wanted me to grab first?
Feb 24, 2019  • #37
Keith Lammers (BFS)'s profile on WallpaperFusion.com
That's something that's still on our list to fix up, we just haven't had any luck yet
Feb 25, 2019  • #38
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Nick_P
1 discussion post
I seem to have the same problem and can't figure it out...

I made a youtube video showing what is happening.. it seems to follow where my cursor is and snaps from the primary monitor to the seocndary... sometimes it wont even let me interact with the start menu on the display it snaps to. (secondary display)

I lowered the resolutions on the monitors to make it easier to record and see it across 2 screens... but you can clearly see wherever my mouse cursor is, it tries to open the start menu on that screen....

its really annoying and would love to see a way to turn this Bug/Feature off.

https://www.youtube.com/watch?v=cUqmU0NwTXY&feature=youtu.be
May 25, 2019 (modified May 25, 2019)  • #39
Keith Lammers (BFS)'s profile on WallpaperFusion.com
I think we're starting to get different issues blended into the same thread here. @Basic and @Nick_P: Could you guys send us support requests through the Settings window (Help > Support Request) so that we can get some more info and look into this further for you?

Thanks!
May 29, 2019  • #40
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joe245
1 discussion post
deleted
Aug 28, 2020 (modified Aug 28, 2020)  • #41
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