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Rachel9
1 discussion post
My second monitor taskbar will disappear for no known reason. Its not caused by a full screen program. Settings seemed to be marked exactly the same as another computers which doesn't have the problem. Recently, many of the settings have been grayed out and are locked. Such as advanced settings or reset all taskbar settings.
Apr 29, 2015  • #1
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Would you be able to gather a debug log for this issue? Here are the steps:
  • Update to the latest beta: http://www.displayfusion.com/Download/Beta/
  • On the Troubleshooting tab, change the Logging drop-down to "L1: Log Minimal"
  • The next time the taskbar disappears, note the time so we'll know where to check in the log file
  • Send us the DisplayFusion.log and DebugInfo.html files (can be found by clicking the Open Log button on the Troubleshooting tab)
  • Disable debug logging after sending the log

Thanks!
May 1, 2015  • #2
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Alberto486099
2 discussion posts
I have a similar problem with DisplayFusion Pro 7.3.2: the taskbar on the secondary monitor disappears when the mouse is not over the taskbar, leaving that part of the monitor blank (I can see the desktop background). If I run over it again with the mouse, the taskbar reappears.
Any ideas?
Nov 24, 2015  • #3
Keith Lammers (BFS)'s profile on WallpaperFusion.com
@Alberto: On the DF Settings > Taskbar tab, if the Taskbar Opacity isn't already set to 100, can you try setting it to that?
Nov 24, 2015  • #4
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Alberto486099
2 discussion posts
Setting the taskbar opacity to 100 worked. Thanks!
Nov 30, 2015  • #5
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alfatud
8 discussion posts
I have the same problem with my second monitor and only on my second monitor. I have four monitors total fed by a PNY NVIDIA NVS 510. I'm currently running DF Pro 8.0 Beta 4 and I've been Pro and upgrading since 5.1.1. The disappearing second monitor taskbar started sometime during version 7 and I've just lived with it. I only now decided to Google the issue to see if there was a fix.

DisplayFusion (DF) works fine all day. I'm running the latest version of Windows 10 Pro. Before that, Windows 8.1 Pro. What happens is I finish for the day and leave my PC. The PC doesn't get turned off and it doesn't sleep. The monitors are set to go to screensaver and lock the PC in one minute. The monitors power down in 20 minutes. The monitors do both more than once during the day. DF manages Windows Mystify screensaver across all four monitors. I have no issues with DF during the day.

When I return in the morning, I wiggle the mouse and the monitors power-up instantly. I log into Windows and everything is as I left it (unless Windows has installed an update and rebooted at 3am) except the taskbar for my second monitor is missing along with the taskbar buttons for any windows open on the second monitor. Monitor three and four have no issue. Except for the taskbar being set to auto hide on monitor four, the three DF taskbars are identical in terms of settings in DF. Monitor one is the default primary Windows monitor.

My daily fix? I exit DF via the notification area and then just run DF again.

I'm hoping there is a fix.
Feb 22, 2016 (modified Feb 22, 2016)  • #6
Keith Lammers (BFS)'s profile on WallpaperFusion.com
@alfatud: Could you attach a copy of your troubleshooting info (steps below) copied the next time the taskbar is missing?
  • Open the Settings > Troubleshooting tab
  • Click the "Copy to Clipboard" button
  • Paste the text into a text file (please don't paste the text directly into your reply, the formatting gets garbled and makes it difficult to parse)
  • Reply with the file attached
Feb 22, 2016  • #7
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alfatud
8 discussion posts
As requested, here's the log. Because I read earlier in this thread your request to set the troubleshooting log to L1: Log Minimal, it had already been set to that.

Thank you.
Jack
• Attachment [protected]: DF Troubleshooting Log 160223 07.38AM JA2-Office.txt [111,252 bytes]
Feb 23, 2016  • #8
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Thanks! Everything looks ok in the Troubleshooting info (aside from the info for the missing taskbar also being missing). The next time this happens, could you also send me the DisplayFusion.log file that can be found by clicking the "Open Log" button on the Settings > Troubleshooting tab? It's likely too late to send it now, as the logs roll over to prevent them from filling up the drive, so just send it right after the next time this happens :)

Thanks!
Feb 23, 2016  • #9
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alfatud
8 discussion posts
As requested, here's the DisplayFusion.log.
• Attachment [protected]: DisplayFusion.log [6,501,319 bytes]
Feb 24, 2016  • #10
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Thanks! Do you have an RDP session open when this happens? If so, could you try enabling the "Allow taskbar reloading while full screen" option on the Settings > Taskbar tab? It looks like when the workstation is unlocked, it tries to unload and reload the taskbar, but it sees the full screen RDP session and halts the reloading of the taskbar.
Feb 24, 2016  • #11
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alfatud
8 discussion posts
I do have an RDP session open. It starts on the second monitor when Windows boots and I move it manually and permanently to the fourth monitor. I came in this morning and the taskbar was there. Your feature change seems to have fixed the issue. Thank you. Excellent software, brilliant support engineer!

I do have another question. In my Windows startup directory I have MS Outlook and the RDP session listed. When Windows boots up, both appear in monitor 2 when started. I believe I set that up in DF a long while ago. I want Outlook to start up in monitor 2, so it's fine as is. But I want the RDP to start up in monitor 4 full screen. I tried with no luck to have DF do this and gave up, thus the manual move to monitor 4 every reboot. All I managed to do is get it to start in monitor 2 in a small window.

How do I tell DF to correctly manage this?

Jack
Feb 25, 2016  • #12
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alfatud
8 discussion posts
I replied too quickly to the issue being fixed. Today, upon returning, the second monitor taskbar was missing again. The day before yesterday, I had stayed up until 2am working. So instead of the usual being finished somewhere by 6pm through 9pm and the system sits for 12 or more hours unused, the night before the system only sat unused for 6 hours. Apparently 6 hours is not enough of a time lapse for the issue of the missing taskbar to occur. 12 or more hours is.

I've attached the log from this morning.
• Attachment [protected]: DisplayFusion.log [2,279,837 bytes]
Feb 26, 2016  • #13
Keith Lammers (BFS)'s profile on WallpaperFusion.com
When this happens, if you open the DisplayFusion settings and just click Apply, does that bring the taskbar back?
Feb 26, 2016  • #14
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alfatud
8 discussion posts
Nope. Hitting Apply in settings does not bring the taskbar back.

Current log attached.
• Attachment [protected]: DisplayFusion.log [2,665,713 bytes]
Feb 27, 2016  • #15
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alfatud
8 discussion posts
Just to review everything, I went back the taskbar tab and the "Allow taskbar reloading while full screen applications are running" was unchecked. I checked it and hit apply. The taskbar came back. I'm unsure why it was unchecked. Perhaps that was the fix. I'll take note tomorrow and Monday morning.
Feb 27, 2016  • #16
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Ok, thanks!
Feb 29, 2016  • #17
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alfatud
8 discussion posts
The issue does, indeed, appear fixed. With the "Allow taskbar reloading while full screen applications are running" checked in settings, taskbar tab, the taskbar on the second monitor reappeared both Monday and Tuesday mornings.

Thank you.

Are you looking into how to have my RDP session start on monitor 4 instead of monitor 2 and in full screen instead of windowed?

Jack
Mar 1, 2016  • #18
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Glad to hear that's working!

For the RDP thing, you should be able to move it with a Window Location rule. Have you set one up already? If so, could you send me a screenshot of the rule you've setup?

Thanks!
Mar 1, 2016  • #19
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