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sfwrtr
273 discussion posts
I'm running 9.5 DF Pro. The Update Available dialog displays offering 9.6 (Beta 4). I press Install Now and it downloads. Displayfusion quits. Then... nothing happens. After waiting 5 minutes, I start it from the Start Menu and about three minutes later, the Update Available dialog re-displays.

Don't know how to help troubleshoot this for you. Provide info and I will try.
Nov 26, 2019  • #1
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Could you send me a copy of your troubleshooting info? Here are the steps:

  • Open the Settings > Troubleshooting tab
  • Click the "Export Info to File" button
  • Reply with the file attached
Nov 26, 2019  • #2
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sfwrtr
273 discussion posts
Probably not different then the one I sent for my other problem report, but here it exported anew.
• Attachment [protected]: DisplayFusionDebugInfo.zip [35,634 bytes]
Nov 26, 2019  • #3
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sfwrtr
273 discussion posts
BTW, as requested by you on another thread, the manual install of the Beta worked. Hope the troubleshooting helps solve the in-program install.
Nov 26, 2019  • #4
User Image
sfwrtr
273 discussion posts
Same issue going from Beta 4 to Beta 5. The Pro install dialog offers to let me install, it downloads, closes DF, then nothing happens. I have to start DF manually, and a minute later I am offered the update again.
Dec 4, 2019  • #5
Keith Lammers (BFS)'s profile on WallpaperFusion.com
After the auto-updater exits, do you get a UAC prompt at all?
Dec 5, 2019  • #6
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sfwrtr
273 discussion posts
No UAC.
Dec 5, 2019  • #7
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Strange! Seems like it's failing to launch the installer after it's downloaded it. What anti-virus software are you running?
Dec 5, 2019  • #8
User Image
sfwrtr
273 discussion posts
Symantec Endpoint Protection
Version 14 build 1904 (14.0.1904.0000)
Dec 5, 2019  • #9
Keith Lammers (BFS)'s profile on WallpaperFusion.com
If you disable that temporarily and then run the updater again, does it make any difference at all?
Dec 6, 2019  • #10
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sfwrtr
273 discussion posts
The next time I see the prompt, at beta 6 I presume, I will disable it and try. It may be a while.:P
Dec 6, 2019  • #11
Keith Lammers (BFS)'s profile on WallpaperFusion.com
No worries, sounds good!
Dec 6, 2019  • #12
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sfwrtr
273 discussion posts
The new beta showed up. I tried using the Install Now button; it, of course failed. I restarted DF. The new beta showed up. I disabled by Symmantec Endpoint Protection and tried using the Install Now button; it, of course, installed cleanly. Guess Symmantec has it out for DF.

Need anything more from me on this one?
Dec 17, 2019  • #13
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Nah that should be fine. We've had a few people run into this with Symantec and McAfee antivirus :(
Dec 18, 2019  • #14
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sfwrtr
273 discussion posts
Good News! 9.6.1 and subsequent beta both installed fine with the Install Now button. Probably a problem with signatures and Symmantec may have fixed it... or maybe you did? Anyway, it's good now.
Jan 3, 2020 (modified Jan 3, 2020)  • #15
Keith Lammers (BFS)'s profile on WallpaperFusion.com
That's great! We have made a change in 9.6.2 Beta 1, so it wouldn't have affected the current updates. If you run into trouble updating when 9.6.2 Beta 2 is released, please let us know.

Thanks!
Jan 7, 2020  • #16
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