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Adobe acrobat DC problems

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Matthew Barnard
8 discussion posts
I have problems with Adobe acrobat DC. One is similar to previously reported - I cannot maximise or even resize in any direction the Acrobat Pro DC window. Run in AppContainer is [U]not[/U] ticked. The real problem however is that I can no longer save files after editing them. Either Acrobat hangs and has to be shut down by Task Manager, or more commonly the Save As window is blank and doesnt respond.
• Attachment [protected]: DisplayFusionDebugInfo.zip [1,002,731 bytes]
Dec 8, 2021  • #1
Owen Muhlethaler (BFS)'s profile on WallpaperFusion.com
Hi Matthew,

Do these issues persist if you exit DisplayFusion?

Thanks!
Dec 9, 2021  • #2
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Matthew Barnard
8 discussion posts
THanks I will check. I had not realised I could "exit". Assumed I had to uninstall which I was reluctant to do, as it is so useful in every other way.
Dec 11, 2021  • #3
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Matthew Barnard
8 discussion posts
Ok so exited DF and now the Acrobat DC (the pro not the reader) maximises and resizes. So it does not persist when I exit.
Dec 11, 2021  • #4
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the good doctor
45 discussion posts
I can confirm the problem as well.
The problem is only for Adobe Acrobat Reader 64bit - the problem is that the window's maximize button (and title bar context menu entry to maximize) does not function at all with DF running (tried the latest beta with no change)
Problem is not apparent with the 32bit version.

The 'Maximize' DF custom titlebar button does work.
Dec 13, 2021  • #5
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the good doctor
45 discussion posts
disabling the application hooks allows the maximize button to work
Dec 13, 2021  • #6
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Matthew Barnard
8 discussion posts
Thank you doctor. This worked.
"The 'Maximize' DF custom titlebar button does work"
I do not really use advanced features of DF - mainly just use it for dividing an ultra wide screen. I was not aware that I could maximise via the titlebar button. This works perfectly now - many thanks.
What do you mean by application hooks?
Dec 13, 2021 (modified Dec 13, 2021)  • #7
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the good doctor
45 discussion posts
Under the 'compatibility settings' (DF settings, see compatibility tab on the left) one can tweak certain aspects of DF for non-compliant programs.
Hopefully the programmers will address this compatibility problem.
I think this all goes back to this unique window type (a known problem maker) under 64bits.
Dec 13, 2021 (modified Dec 13, 2021)  • #8
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Matthew Barnard
8 discussion posts
Interestingly disabling the application hooks means that maximise goes to the whole screen (ignoring the monitor split in DF), but using both of your workarounds enables me to resize or maximise as preferred.

So thank you very much once again.
Dec 13, 2021  • #9
Owen Muhlethaler (BFS)'s profile on WallpaperFusion.com
What version of Adobe Acrobat are you running?

Thanks!
Dec 16, 2021  • #10
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Matthew Barnard
8 discussion posts
Acrobat Pro DC (version 2021.007.20099) 32 Bit version
Dec 16, 2021 (modified Dec 17, 2021)  • #11
Owen Muhlethaler (BFS)'s profile on WallpaperFusion.com
Thanks for sending that over, we we're able to reproduce the issue on our end, so I've added it to our list to look into. We'll be sure to let you know if we have any news on it going forward.

Thanks!
Dec 20, 2021  • #12
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the good doctor
45 discussion posts
I can now confirm that problem is evident in both 32bit and 64bit releases of the latest Acrobat Reader.
Just tested AcroRdrDC2100720099_en_US (32bit).

[This latest update (at least on 64bit) also breaks some printing on HP printers.]

it is a mess ...
Dec 21, 2021  • #13
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Matthew Barnard
8 discussion posts
Quote:
Thanks for sending that over, we we're able to reproduce the issue on our end, so I've added it to our list to look into. We'll be sure to let you know if we have any news on it going forward.

Thanks!

Thank you for your prompt and helpful attention.

Just to clarify. This has been a problem for me with Acrobat Pro not Reader and it has been the 32 bit version. There is a limited version (for UK and only a few other countries) of the 64 bit version of Pro, but I have not yet tried it.
Dec 21, 2021  • #14
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dom2114
9 discussion posts
Sorry, can someone explain what customizations they made in DisplayFusion to allow Acrobat to be maximized?

Update: Looks like changing a setting in Acrobat fixed it for me.
In Edit -> Preferences -> Security (Enhanced), I unchecked 'Enable Protected Mode at startup (Preview)' and 'Run in AppContainer'.
No clue why I need to do this, but at least its working.
Jan 3, 2022 (modified Jan 3, 2022)  • #15
Owen Muhlethaler (BFS)'s profile on WallpaperFusion.com
This issue should be fixed up in the latest beta, available here: https://www.displayfusion.com/Download/Beta. Please let me know if you still run into any trouble after updating.

Thanks!
Mar 4, 2022  • #16
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Matthew Barnard
8 discussion posts
It works. Many thanks for fixing this. I use Acrobat Pro a lot and this has made a difference to me.
Mar 5, 2022  • #17
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the good doctor
45 discussion posts
Works perfectly!
Thanks
Mar 10, 2022  • #18
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Keith38570
1 discussion post
This also worked for me. Thanks for posting this workaround.

Quote:
Sorry, can someone explain what customizations they made in DisplayFusion to allow Acrobat to be maximized?

Update: Looks like changing a setting in Acrobat fixed it for me.
In Edit -> Preferences -> Security (Enhanced), I unchecked 'Enable Protected Mode at startup (Preview)' and 'Run in AppContainer'.
No clue why I need to do this, but at least its working.
Oct 20, 2022  • #19
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