Audio Devices aren't recognised (anymore)

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wouter cools

42 discussion posts

I've set default playback sounds profiles to some of my monitor profiles, but recently Displayfusion doesn't recognize my audio devices anymore.

Tried re-installing Displayfusion without succes.

What can I do about this?

• Attachment [protected]: 2022-07-30 21_14_26-Monitor Configuration _ DisplayFusion Pro on Steam 9.9.png [145,555 bytes]

Jul 30, 2022 • #1

Could you send me a copy of your troubleshooting info? Here are the steps:

Open the Settings > Troubleshooting tab
Click the "Export Info to File" button
Reply with the file attached

Thanks!

Aug 2, 2022 • #2

wouter cools

42 discussion posts

Quote:

Could you send me a copy of your troubleshooting info? Here are the steps:

Open the Settings > Troubleshooting tab
Click the "Export Info to File" button
Reply with the file attached

Thanks!

Here you go.
Thanks in advance.

• Attachment [protected]: DisplayFusionDebugInfo.zip [31,926 bytes]

Aug 2, 2022 • #3

Thanks for sending that over. Could you update to our latest beta, and then send me over another copy? You can update through the DisplayFusion Settings > Options > enable "Check for new beta versions", and then click "Check for Updates Now".

Thanks!

Aug 4, 2022 • #4

wouter cools

42 discussion posts

Quote:

Upgrading to the beta didn't solve the problem.

Here's the debug file.

• Attachment [protected]: DisplayFusionDebugInfo2.zip [38,937 bytes]

Aug 4, 2022 • #5

Could you send me over a screenshot of your Device Manager Window, with "Audio inputs and outputs" expanded?

Thanks!

Aug 5, 2022 • #6

wouter cools

42 discussion posts

Quote:

Could you send me over a screenshot of your Device Manager Window, with "Audio inputs and outputs" expanded?

Thanks!

• Attachment [protected]: 2022-08-05 16_40_07-Device Manager.png [15,309 bytes]

Aug 5, 2022 • #7

Thanks for sending that over. Could you also send me a debug log? Here are the steps:

On the DisplayFusion Settings > Troubleshooting tab, change the Logging drop-down to "L1: Log Minimal" and click Apply
Reproduce the issue (restart DisplayFusion) and note the time so we'll know where to check in the log file
Click the "Export Info to File" button on the Settings > Troubleshooting tab
Reply with the file attached
Disable debug logging after sending the log

Thanks!

Aug 8, 2022 • #8

wouter cools

42 discussion posts

Quote:

Thanks for sending that over. Could you also send me a debug log? Here are the steps:

On the DisplayFusion Settings > Troubleshooting tab, change the Logging drop-down to "L1: Log Minimal" and click Apply
Reproduce the issue (restart DisplayFusion) and note the time so we'll know where to check in the log file
Click the "Export Info to File" button on the Settings > Troubleshooting tab
Reply with the file attached
Disable debug logging after sending the log

Thanks!

I can't reproduce the issue because the audio devices aren't loaded into Displayfusion so I can't select them.

I've attached a L1 log after restarting my pc at 18:21

• Attachment [protected]: DisplayFusionDebugInfo3.zip [237,059 bytes]

• Attachment [protected]: Untitled5.png [275,319 bytes]

Aug 8, 2022 • #9

wouter cools

42 discussion posts

For some reason the problem has fixed itself.

The audio device are again recognised by Displayfusion.

The only reason I can think of what has solved the issue is using a tool DriverBooster to update the drivers of one of my audio devices.

I uninstalled the tool because it has to much bloat and even ad-services running in the background. Maybe the unistallation was the solution?

I've attached a L1 log. Maybe it's usefull for you to detemine the actual cause of the problem for future reference.

Thanks for Displayfusion and for your willingness to assist me with this problem.
Great support as I am used to from you guys.

• Attachment [protected]: DisplayFusionDebugInfo4.zip [177,415 bytes]

• Attachment [protected]: Untitled3.png [495,653 bytes]

Aug 17, 2022 • #10

Thanks for the update! We've added some more logging anyway, so if it happens again, just let us know

Aug 24, 2022 • #11

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Audio Devices aren't recognised (anymore)