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Backblaze Control Panel no longer compatible with DispayFusion

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Bob Lindsay
14 discussion posts
The Backblaze Control Panel window no longer works with DisplayFusion. When I move the window to a secondary monitor, the application continues to appear in the main monitor taskbar. I'm also unable to select that window in the DisplayFusion compatibility settings. This problem first appeared when I installed the latest version of Backblaze; before that it was working fine. So not sure if Backblaze somehow created this incompatibility, or DisplayFusion needs to recognize the application differently.
23 days ago  • #1
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Owen Muhlethaler (BFS)
512 discussion posts
Hi Bob,

If you drag the crosshair over the Blackblaze window to select it as the application for compatibility, what comes up?

Also, could you send me over a link to the software?

Thanks!
20 days ago  • #2
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Bob Lindsay
14 discussion posts
Owen,

Nothing happens when I drag the crosshairs over the Backblaze window. Also, the Backblaze app doesn't appear in the list of applications that can be manually selected.

Here's a link to the product page:

https://www.backblaze.com/cloud-backup.html
12 days ago  • #3
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Owen Muhlethaler (BFS)
512 discussion posts
Hi Bob,

Could you do the following to send me some more information about the application window that's having this issue?

  • Install one of our other apps, Window Inspector: https://www.binaryfortress.com/windowinspector (it's free)
  • Open the affected application
  • Open Window Inspector
  • Hover over the affected window with your mouse so that the affected window's info shows in the Window Inspector window
  • Press Ctrl + Shift + F1 to freeze the timer in Window Inspector
  • Press Ctrl + Shift + F2 to save the info from Window Inspector to a file
  • Send me the file from the previous step

Thanks!
12 days ago  • #4
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Bob Lindsay
14 discussion posts
Hi Owen,

Attached is the Windows Inspector file you requested.

Thanks for your help with this.
• Attachment [protected]: Window Inspector - Backblaze Control Panel (Nov 18, 2020 @ 11_47).html [43,137 bytes]
12 days ago  • #5
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Owen Muhlethaler (BFS)
512 discussion posts
Hi Bob,

Thanks for sending that over. I spoke with our developers over this, and it seems like this is a windows security issue. The way Blackblaze is running their process, is making it inaccessible from Display Fusion, so unfortunately there's not much we can do to fix it.

Sorry I couldn't be of more help!
7 days ago  • #6
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Bob Lindsay
14 discussion posts
Thanks for the update, Owen. If I want to contact Backblaze about this, do you have any suggestions on what I can describe to specifically highlight the problem?
7 days ago  • #7
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Owen Muhlethaler (BFS)
512 discussion posts
Hi Bob,

You can let them know it seems to be an issue with auto elevation. If we manually run Display Fusion as administrator, it seems to work fine. If we run Display Fusion normally, and let it auto-elevate privileges where needed, that's where it seems to fail.

Hopefully that will help you out.

Thanks!
7 days ago  • #8
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Bob Lindsay
14 discussion posts
That helps, thanks.

I know running applications in administrator mode is normally not recommended, but is there any specific downside to me running DF that way?
7 days ago  • #9
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Owen Muhlethaler (BFS)
512 discussion posts
Hi Bob,

Aside from the hassle of having to manually run it as administrator each time you open it, there shouldn't be any other issues
6 days ago  • #10
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Bob Lindsay
14 discussion posts
Thanks again for your help, Owen
6 days ago  • #11
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