[BUG] Start menu showing at wrong position since update to 9.2 (last working with 9.1)

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Olli81

23 discussion posts

I've got a 34'' wide screen monitor, split in 2 areas.
"Primary" right, secondary left.

The start button is on the left side or the primary area - so basically at the middle of the screen.
Since version 9.2 the start menu always appears at the very left position on the screen.

When start typing with open start menu the search results shown at the right position.

With version 9.1 everything was working fine, with all released 9.2 version this bug appears.
After first 9.2 update I downgraded to 9.1.

Now after installing the new 9.2.4 the bug still appears and I can't find the download for version 9.1 anymore :'(

Jun 9, 2018 • #1

Could you send me a copy of your troubleshooting info? Here are the steps:

Open the Settings > Troubleshooting tab
Click the "Export Info to File" button
Reply with the file attached

Here's a link to 9.1 so you can roll back for now as well: http://www.binaryfortress.com/Files/DisplayFusion/DisplayFusionSetup-9.1.exe

Thanks!

Jun 13, 2018 • #2

Olli81

23 discussion posts

Sorry for late reply, was in vacation.

Update to 9.3, no changes.

Version 9.3 debug info attachted.

• Attachment [protected]: dp-log.zip [22,258 bytes]

Jul 4, 2018 (modified Jul 4, 2018) • #3

No worries, thanks for sending the info in! I've tested with your monitor and split settings, on a German Windows 10 machine, and everything is working correctly for me

Could you send over a full debug log?

On the DisplayFusion Settings > Troubleshooting tab, change the Logging drop-down to "L1: Log Minimal" and click Apply
Reproduce the issue and note the time so we'll know where to check in the log file
Click the "Export Info to File" button on the Settings > Troubleshooting tab
Reply with the file attached
Disable debug logging after sending the log

Thanks!

Jul 9, 2018 • #4

Olli81

23 discussion posts

Requested debug info attached.

The first times I always used the builtin "check for updates" function.
This time - upgrading from 9.1 to 9.3 - I found out another thing.
I downloaded 9.3 (DisplayFusionSetup-9.3c.exe) directly and started the setup manually while DisplayFusion was running in background.

After the upgrade start menu appeared at the correct position.
Only after logging out and in the position is wrong again.

It's only 1 minute of log, so I reproduced the bug serveral times at 9:55
Close to 9:56 I did a search (start typing) while start menu was open.

• Attachment [protected]: DisplayFusionDebugInfo.zip [40,295 bytes]

Jul 14, 2018 (modified Jul 14, 2018) • #5

Thanks for the extra information, we'll test this out and follow-up soon.

Jul 17, 2018 • #6

Thanks! There's nothing suspicious in the debug log, unfortunately :(

The only other difference I can see between my test setup and your machine is that I'm on a newer version of Windows 10 (1803 build 17134) whereas yours is on build 15063. Is there any chance you can install the latest Windows 10 version?

Jul 26, 2018 • #7

Olli81

23 discussion posts

Wasn't possible earlier... did a fresh install of latest Windows 10 version (1803 / 17134.286) on my new PC.

Bug is gone with DisplayFusion 9.4 (Beta 3), thank you!

Sep 30, 2018 • #8

That's good to hear! Please let us know if you do run into any more trouble at all :)

Thanks!

Oct 2, 2018 • #9