Compatability Settings often don't save after reboot

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andy-xoxo

11 discussion posts

Hi, DisplayFusion v10.1.2, W10. I have all my settings saved in a reg file and have DisplayFusion set to start with Windows. After a reboot I noticed that half of the apps I have input into my Compatability Settings are gone. So I reimport my saved settings then they are all back. But after a reboot half are missing again. Can you please fix this? Thanks :-)

Feb 29, 2024 • #1

Is this a personal computer or a company computer?

Feb 29, 2024 • #2

andy-xoxo

11 discussion posts

Quote:

Is this a personal computer or a company computer?

Personal

Mar 1, 2024 • #3

Do any other settings get reverted after a reboot, or just the compatibility settings?

Mar 4, 2024 • #4

andy-xoxo

11 discussion posts

Quote:

Do any other settings get reverted after a reboot, or just the compatibility settings?

Hi, just the compatibility settings as far as I can tell...

Mar 5, 2024 • #5

Could you send me two copies your troubleshooting info? One when you have the compatibility settings created and saved, and another after your reboot and they're gone? Here are the steps:

Open the Settings > Troubleshooting tab
Click the "Export Info to File" button
Reply with the file attached

Mar 5, 2024 • #6

andy-xoxo

11 discussion posts

Hi, okay here are the logs. One is titled before reboot and the other is titled after reboot. As you can see, half the applications that I put in compatability are gone after reboot. Thanks...

• Attachment [protected]: andy-xoxo after reboot.zip [36,415 bytes]

• Attachment [protected]: andy-xoxo before reboot.zip [82,056 bytes]

Mar 11, 2024 (modified Mar 11, 2024) • #7

Thanks for sending that over. If you open your registry and head to this path: Computer\HKEY_CURRENT_USER\Software\Binary Fortress Software\DisplayFusion\Compatibility, are the missing settings being deleted when you reboot?

Also just to confirm, you don't have a script enabled to import a backup of your settings when your computer starts?

Mar 12, 2024 • #8

andy-xoxo

11 discussion posts

Quote:

To your question 1 : No, it seems the missing apps have a few but not all of their registry settings being deleted. Let me explain : I normally have 22 apps in my Compatability settings. But the only ones that are now showing in DisplayFusion Compatability settings after the reboot have their names in the registry under a path. All the missing ones don't show a path in the registry anymore. I attached a pic so you can see what I mean. App 2 (Brave) shows a file path (and that's not missing). But Apps 21, 22 and 23 are missing file paths and are thus missing in DisplayFusion.

EDIT : Hmmm, I just noticed that all the non-missing apps are in my C: PortApps folder. It seems Display Fusion is skipping/failing to load all the other Compatability apps that I have in Program Files and Program Files (x86). Big clue? Also, I need to clarify that this problem is intermittent. I can reboot, stop and restart a few times and it will all work great. But then it happens again. Thanks for your help.

To your question 2 : No

• Attachment [protected]: DF.jpg [6,218,853 bytes]

Mar 13, 2024 • #9

Where do you have DisplayFusion installed?

Mar 13, 2024 • #10

andy-xoxo

11 discussion posts

Program Files (x86)

Mar 14, 2024 • #11

That's really strange, could you send me over a debug log? Here are the steps:

On the DisplayFusion Settings > Troubleshooting tab, change the Logging drop-down to "L1: Log Minimal" and click Apply
Reproduce the issue and note the time so we'll know where to check in the log file
Click the "Export Info to File" button on the Settings > Troubleshooting tab
Reply with the file attached
Disable debug logging after sending the log

Mar 14, 2024 • #12

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Compatability Settings often don't save after reboot