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MokaT
6 discussion posts
Hi, I'm running windows 7 Pro, since the update 8.0 DisplayFusion always crash.
I think it comes from incompatibility with one of my software so here is a list of what is curently started :

mobaXterm (I suspect this one)
Google chrome
Clover (This one was a problem a while ago, but it was fine on 7.x)
Word
Outlook
WinSCP
Paint.net
Skype pro
Sublime Text
Adobe Reader
Spotify
Windows image browser

Is there any crash report I can send ?

Thx
Aug 16, 2016 (modified Aug 16, 2016)  • #1
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Does it crash as soon as it starts up? Or only after it's been running for a while? If you could attach a copy of your troubleshooting info, that would be great! Here are the steps:
  • Open the Settings > Troubleshooting tab
  • Click the "Copy to Clipboard" button
  • Paste the text into a text file (please don't paste the text directly into your reply, the formatting gets garbled and makes it difficult to parse)
  • Reply with the file attached
Aug 16, 2016  • #2
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MokaT
6 discussion posts
I've seen both cases, I've tried to close some software but I'm unable to find the root cause of the crash.

Setting pannel don't want to open anymore, I see the starting logo, then it close up and nothing.
Other pannels are fine thought.

EDIT: Here is some windows crash info files
• Attachment [protected]: WER6E8D.tmp.WERInternalMetadata.xml.txt [3,050 bytes]
• Attachment [protected]: WER7265.tmp.appcompat.txt [29,238 bytes]
Aug 17, 2016 (modified Aug 17, 2016)  • #3
User Image
MokaT
6 discussion posts
The problem seems to happen when I opened some image with windows image viewer.
Aug 17, 2016  • #4
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Would you happen to have "Dell Backup and Recovery" installed on your system?
Aug 19, 2016  • #5
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MokaT
6 discussion posts
Yep I have it.
Aug 20, 2016  • #6
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Ok, do you use it? If not, could you try renaming the DLL below?

Folder: C:\Program Files (x86)\Dell Backup and Recovery\components\shell\
File (original name): System.Data.SQLite.dll
File (new name): System.Data.SQLite.old
Aug 23, 2016  • #7
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MokaT
6 discussion posts
Done, let's wait a bit to see if it's ok now.
Thanks for the support btw.
Aug 24, 2016 (modified Aug 24, 2016)  • #8
User Image
MokaT
6 discussion posts
It seems to work fine, settings are now opening corectly, no crash since the dll rename.
Thanks.
Aug 25, 2016  • #9
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Excellent, glad to hear it!
Aug 26, 2016  • #10
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