Desktop Wallpaper becomes black screen after working properly for a while

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Jett Long

11 discussion posts

I'm using wallpaper settings as seen in the attachment screen capture. It works well for a while and then the wallpaper becomes just a black screen. Usually, I just apply "Load Next Wallpaper Slideshow Image" as a temporary fix.
When this happened recently, I immediately exported the debug info.
Please examine the debug info and let me know how to resolve the problem.

• Attachment [protected]: Capture_wallpaper_went_black.JPG [138,082 bytes]

• Attachment [protected]: DisplayFusionDebugInfo_wallpaper_went_black.zip [892,002 bytes]

Oct 4, 2021 • #1

Hi Jett,

Does this happen when it goes to switch to a new wallpaper, or while a wallpaper is already loaded?

Thanks!

Oct 4, 2021 • #2

Jett Long

11 discussion posts

I don't know when this happens, because I only notice it after the switch had already occurred. I can confirm the wallpaper switching does work correctly, at least initially.

Oct 4, 2021 • #3

Hi Jett,

Is this happening only on that 2nd monitor, or does it happen on all of your monitors?

Thanks!

Oct 5, 2021 • #4

Jett Long

11 discussion posts

Hi Owen, it's happening on all three monitors.

Oct 5, 2021 • #5

Hi Jett,

Interesting, so it looks like these are the three images it tried to load:

F:\fullscreen_2560x1440\02627_viewfrombreitenstein_2560x1440.jpg

F:\fullscreen_2560x1440\02591_vermilionlakes_2560x1440.jpg

F:\fullscreen_2560x1440\02657_yllasjarvi_2560x1440.jpg

Can you try opening those images and see if they're working okay? If you create a profile with just those 3 images, does the issue persist?

Thanks!

Oct 5, 2021 • #6

Jett Long

11 discussion posts

I replaced the image folder with another one that only has three images, but that did not work well. The wallpaper at each monitor never changed.
I discovered that changing the wallpaper slideshow Interval (minutes) to 0.10 caused the wallpaper be black screened. The wallpaper does change more frequently, but some of them were the black screen.

Oct 7, 2021 • #7

Hi Jett,

Could you send me over those 3 wallpaper files, so I can test them out on my end?

Thanks!

Oct 7, 2021 • #8

Jett Long

11 discussion posts

Hi Owen, I've attached 16 image files, up to the allowed 50MB. If possible, you can re-create the black screen wallpaper by setting the interval to 0.10 minutes. Thanks

• Attachment [protected]: 01963_napalievening_2560x1440.jpg [2,724,655 bytes]

• Attachment [protected]: 02001_resistance_2560x1440.jpg [4,341,119 bytes]

• Attachment [protected]: 02005_mosteiros_2560x1440.jpg [2,148,315 bytes]

• Attachment [protected]: 02007_tranquility_2560x1440.jpg [3,210,028 bytes]

• Attachment [protected]: 02010_thefugacity_2560x1440.jpg [5,806,593 bytes]

• Attachment [protected]: 02026_hachinohe_2560x1440.jpg [3,998,203 bytes]

• Attachment [protected]: 02033_sunriseinareeiro_2560x1440.jpg [2,615,348 bytes]

• Attachment [protected]: 02047_portomoniz_2560x1440.jpg [2,297,057 bytes]

• Attachment [protected]: 02053_autumnmill_2560x1440.jpg [3,855,421 bytes]

• Attachment [protected]: 02057_pontadosol_2560x1440.jpg [2,640,797 bytes]

• Attachment [protected]: 02064_therock_2560x1440.jpg [2,355,243 bytes]

• Attachment [protected]: 02088_rabacal25waterfalls_2560x1440.jpg [3,122,116 bytes]

• Attachment [protected]: 02103_unforgettablebryce_2560x1440.jpg [4,573,196 bytes]

• Attachment [protected]: 02105_blueforest_2560x1440.jpg [2,204,468 bytes]

• Attachment [protected]: 02107_lightandrain_2560x1440.jpg [2,158,751 bytes]

• Attachment [protected]: 02108_navajoland_2560x1440.jpg [3,969,916 bytes]

Oct 11, 2021 • #9

Hi Jett,

I ran with these wallpapers all day yesterday and couldn't seem to reproduce this. If you run them through the Windows Display Settings as a slideshow, rather then DisplayFusion, does the issue persist there too?

Thanks!

Oct 13, 2021 • #10

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Desktop Wallpaper becomes black screen after working properly for a while