DF not displaying shortcuts on multi-monitor taskbar

advisorgee

12 discussion posts

Hi there,

First off, I am on Display Fusion 10 Pro Beta 16.
I have a (new) laptop with 2 external monitors at home, using the multi-monitor taskbar, with different taskbars for each of the monitors. I went to work the other day, where I have no external monitors.

When I connected back today, the taskbar for monitor 2 is now on monitor 3. monitor 3's taskbar is completely gone. Monitor 2 had a default taskbar When I edit the shortcuts for the monitors; both shortcut settings are correct for their respective monitors.

I've tried rebooting, restoring from a backup.

I've attached screenshots that demonstrates the issue

• Attachment [protected]: monitor2-shortcuts.png [51,299 bytes]

• Attachment [protected]: monitor2-taskbar.png [22,206 bytes]

• Attachment [protected]: monitor3-shortcuts.png [49,400 bytes]

• Attachment [protected]: monitor3-taskbar.png [51,618 bytes]

Jul 11, 2022 • #1

Could you send me a copy of your troubleshooting info? Here are the steps:

Open the Settings > Troubleshooting tab
Click the "Export Info to File" button
Reply with the file attached

Thanks!

Jul 11, 2022 • #2

advisorgee

12 discussion posts

Here you go.

• Attachment [protected]: DisplayFusionDebugInfo.zip [43,912 bytes]

Jul 13, 2022 • #3

Thanks for sending that over. Could you also send me a backup of your DisplayFusion Settings? You can grab them via the DisplayFusion Settings > Options > Export Settings.

Thanks!

Jul 14, 2022 • #4

advisorgee

12 discussion posts

here it is.

• Attachment [protected]: DisplayFusion Backup (2022-06-24 @ 13-56, 9.9.99.115, LAPTOP0100, SettingsWindow).reg [601,970 bytes]

Jul 14, 2022 • #5

Thanks for sending that over. It looks like your monitor ID's are getting swapped around, so the taskbars are shifting. If you send over a screenshot of your DisplayFusion Monitor Configuration window, we can adjust that .reg file so the taskbars line up with the current monitor ID's you have.

It also looks like DisplayFusion can't read your video card, which may have caused those ID's to swap. Do you have the latest video card drivers installed on your system?

Thanks!

Jul 15, 2022 • #6

advisorgee

12 discussion posts

Hi there,

I've attached the screenshot. Just updated the drivers to ensure they are the latest ones

• Attachment [protected]: monitor-config.png [291,345 bytes]

Jul 15, 2022 • #7

That's not quite the window I'm looking for. You can find it by opening the DisplayFusion Settings > Options > Monitor Configuration.

Could you also attach a screenshot of your Windows Display Settings, and a new copy of your trouble shooting info? I'll attach the steps again for that below:

Open the Settings > Troubleshooting tab
Click the "Export Info to File" button
Reply with the file attached

Thanks!

Jul 18, 2022 • #8

advisorgee

12 discussion posts

Sorry about that. hopefully this is the correct image this time

• Attachment [protected]: 2022-07-19_13-45-27.png [135,309 bytes]

• Attachment [protected]: 2022-07-19_13-45-46.png [398,697 bytes]

• Attachment [protected]: DisplayFusionDebugInfo.zip [38,435 bytes]

Jul 19, 2022 • #9

Yep that's the one! Thanks for sending that over.

It looks like the monitor order appearing from your troubleshooting info doesn't line up with the monitor configuration window, which is likely due to DisplayFusion not being able to read your graphics card. Do you have any remoting software's, like Team Viewer installed? Also, what scaling levels are your monitors running?

Thanks!

Jul 20, 2022 • #10

advisorgee

12 discussion posts

To the best of my knowledge there is no remote software installed; this is a work laptop.
My external monitors have no scaling, the laptop screen scales at 125%

Jul 21, 2022 • #11

Could you set your laptop to 100%, and then send over another copy of your troubleshooting info?

Thanks!

Jul 21, 2022 • #12

advisorgee

12 discussion posts

Sorry for the delay in getting this to you

• Attachment [protected]: DisplayFusionDebugInfo_20220729.zip [42,819 bytes]

Jul 29, 2022 • #13

Interesting thanks for sending that over. It looks like DisplayFusion can read your monitor settings fine there. Just to confirm, can you send me over another copy with your scaling set back to 125%?

Thanks!

Aug 2, 2022 • #14

advisorgee

12 discussion posts

here you go

• Attachment [protected]: DisplayFusionDebugInfo_20220802.zip [45,774 bytes]

Aug 2, 2022 • #15

Hello,

Thanks for sending that over, what monitors are you using in your setup? We'll see if we can reproduce this on our end.

Thanks!

Aug 16, 2022 • #16

advisorgee

12 discussion posts

Both external monitors are ASUS VA27Es

Aug 22, 2022 • #17

Thanks! Are the monitors connected directly to the laptop, or through a docking station? If it's through a docking station, can you send me the model of that as well?

Aug 23, 2022 • #18

advisorgee

12 discussion posts

They are connected through a Lenovo Thunderbolt dockstation; this one (I think)

Lenovo USA ThinkPad Thunderbolt 3 Dock Gen 2 135W (40AN0135US)

Aug 23, 2022 • #19

Thanks! We'll see if we can get a hold of one of those for some testing.

Aug 25, 2022 • #20

Looks like those Thunderbolt 3 docks are pretty pricey! Any chance you could test something for me?

Connect the monitors directly to the laptop instead of through the dock.
Set the laptop display scaling to 125%.
Send me a screenshot of the Windows display settings.
Send me a copy of the DisplayFusion troubleshooting info.

Thanks!

Sep 13, 2022 • #21

advisorgee

12 discussion posts

I could only connect 1 monitor directly to the laptop and have done the settings/changes as requested.

After doing so, my taskbars were messed up so I went to load a monitor profile (home - dual asus, created the other day) and got an error, there is a screen shot for that. I suspect it is related to the current issue, but if not, just ignore it for now

• Attachment [protected]: 2022-09-28_10-41-07_new_error.png [16,469 bytes]

• Attachment [protected]: 2022-09-28_10-48-08_laptop_resolution.png [401,110 bytes]

• Attachment [protected]: 2022-09-28_10-49-21_monitor3_resolution.png [361,380 bytes]

• Attachment [protected]: DisplayFusionDebugInfo_20220928.zip [40,904 bytes]

Sep 28, 2022 • #22

Thanks for doing that! That seems to confirm that the issue isn't related to the docking station. Would you be able to do one more thing for me?

Plug the monitor directly into the laptop again.
Configure it using Windows instead of DisplayFusion.
Send me a new copy of the DF troubleshooting info.
Also send me a copy of the output from this utility: BFCustomerTest

Sep 28, 2022 (modified Sep 28, 2022) • #23

advisorgee

12 discussion posts

I'll get to this shortly, what do you mean by configure in Windows instead of display fusion? I've always been setting the resolution in Winodws

Sep 28, 2022 • #24

Ah ok, that's fine then! I was thinking you were configuring it in DF Monitor Config so I wanted to make sure we the info you send from DF and the CustomerTest tool are from when you configure it with Windows display settings.

Thanks!

Sep 29, 2022 • #25

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DF not displaying shortcuts on multi-monitor taskbar