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DF not displaying shortcuts on multi-monitor taskbar

User Image
advisorgee
8 discussion posts
Hi there,

First off, I am on Display Fusion 10 Pro Beta 16.
I have a (new) laptop with 2 external monitors at home, using the multi-monitor taskbar, with different taskbars for each of the monitors. I went to work the other day, where I have no external monitors.

When I connected back today, the taskbar for monitor 2 is now on monitor 3. monitor 3's taskbar is completely gone. Monitor 2 had a default taskbar When I edit the shortcuts for the monitors; both shortcut settings are correct for their respective monitors.

I've tried rebooting, restoring from a backup.

I've attached screenshots that demonstrates the issue
• Attachment [protected]: monitor2-shortcuts.png [51,299 bytes]
• Attachment [protected]: monitor2-taskbar.png [22,206 bytes]
• Attachment [protected]: monitor3-shortcuts.png [49,400 bytes]
• Attachment [protected]: monitor3-taskbar.png [51,618 bytes]
29 days ago  • #1
Owen Muhlethaler (BFS)'s profile on WallpaperFusion.com
Could you send me a copy of your troubleshooting info? Here are the steps:
  • Open the Settings > Troubleshooting tab
  • Click the "Export Info to File" button
  • Reply with the file attached

Thanks!
29 days ago  • #2
User Image
advisorgee
8 discussion posts
Here you go.
• Attachment [protected]: DisplayFusionDebugInfo.zip [43,912 bytes]
27 days ago  • #3
Owen Muhlethaler (BFS)'s profile on WallpaperFusion.com
Thanks for sending that over. Could you also send me a backup of your DisplayFusion Settings? You can grab them via the DisplayFusion Settings > Options > Export Settings.

Thanks!
26 days ago  • #4
User Image
advisorgee
8 discussion posts
here it is.
• Attachment [protected]: DisplayFusion Backup (2022-06-24 @ 13-56, 9.9.99.115, LAPTOP0100, SettingsWindow).reg [601,970 bytes]
26 days ago  • #5
Owen Muhlethaler (BFS)'s profile on WallpaperFusion.com
Thanks for sending that over. It looks like your monitor ID's are getting swapped around, so the taskbars are shifting. If you send over a screenshot of your DisplayFusion Monitor Configuration window, we can adjust that .reg file so the taskbars line up with the current monitor ID's you have.

It also looks like DisplayFusion can't read your video card, which may have caused those ID's to swap. Do you have the latest video card drivers installed on your system?

Thanks!
25 days ago  • #6
User Image
advisorgee
8 discussion posts
Hi there,

I've attached the screenshot. Just updated the drivers to ensure they are the latest ones
• Attachment [protected]: monitor-config.png [291,345 bytes]
25 days ago  • #7
Owen Muhlethaler (BFS)'s profile on WallpaperFusion.com
That's not quite the window I'm looking for. You can find it by opening the DisplayFusion Settings > Options > Monitor Configuration.

Could you also attach a screenshot of your Windows Display Settings, and a new copy of your trouble shooting info? I'll attach the steps again for that below:

  • Open the Settings > Troubleshooting tab
  • Click the "Export Info to File" button
  • Reply with the file attached

Thanks!
22 days ago  • #8
User Image
advisorgee
8 discussion posts
Sorry about that. hopefully this is the correct image this time
• Attachment [protected]: 2022-07-19_13-45-27.png [135,309 bytes]
• Attachment [protected]: 2022-07-19_13-45-46.png [398,697 bytes]
• Attachment [protected]: DisplayFusionDebugInfo.zip [38,435 bytes]
21 days ago  • #9
Owen Muhlethaler (BFS)'s profile on WallpaperFusion.com
Yep that's the one! Thanks for sending that over.

It looks like the monitor order appearing from your troubleshooting info doesn't line up with the monitor configuration window, which is likely due to DisplayFusion not being able to read your graphics card. Do you have any remoting software's, like Team Viewer installed? Also, what scaling levels are your monitors running?

Thanks!
20 days ago  • #10
User Image
advisorgee
8 discussion posts
To the best of my knowledge there is no remote software installed; this is a work laptop.
My external monitors have no scaling, the laptop screen scales at 125%
19 days ago  • #11
Owen Muhlethaler (BFS)'s profile on WallpaperFusion.com
Could you set your laptop to 100%, and then send over another copy of your troubleshooting info?

Thanks!
19 days ago  • #12
User Image
advisorgee
8 discussion posts
Sorry for the delay in getting this to you
• Attachment [protected]: DisplayFusionDebugInfo_20220729.zip [42,819 bytes]
11 days ago  • #13
Owen Muhlethaler (BFS)'s profile on WallpaperFusion.com
Interesting thanks for sending that over. It looks like DisplayFusion can read your monitor settings fine there. Just to confirm, can you send me over another copy with your scaling set back to 125%?

Thanks!
7 days ago  • #14
User Image
advisorgee
8 discussion posts
here you go
• Attachment [protected]: DisplayFusionDebugInfo_20220802.zip [45,774 bytes]
7 days ago  • #15
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