DisplayFusion 5.1.1.0 crash when printing from Foxit PhantomPDF

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FicmanS

1 discussion post

Been having issues with a Crash from DisplayFusion, when I print to PDF with Foxit PhantomPDF. Happens pretty randomly, today it's happened 4 of the 5 times I went to print to a PDF... Seems to have really started on the last .1 update

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Application crash report

Log Name:      Application
Source:        Application Error
Date:          12/16/2013 1:38:25 PM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      xxxx.xxx.xxx
Description:
Faulting application name: DisplayFusion.exe, version: 5.1.1.0, time stamp: 0x5295f57e
Faulting module name: ntdll.dll, version: 6.1.7601.22436, time stamp: 0x521eb03f
Exception code: 0xc0000005
Fault offset: 0x0000000000030d12
Faulting process id: 0x1618
Faulting application start time: 0x01cefa8942a55dc4
Faulting application path: C:\Program Files (x86)\DisplayFusion\DisplayFusion.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 3ed52f8b-6681-11e3-8d05-005056c00008
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2013-12-16T18:38:25.000000000Z" />
    <EventRecordID>141764</EventRecordID>
    <Channel>Application</Channel>
    <Computer>xxxx.xxxx.xxx</Computer>
    <Security />
  </System>
  <EventData>
    <Data>DisplayFusion.exe</Data>
    <Data>5.1.1.0</Data>
    <Data>5295f57e</Data>
    <Data>ntdll.dll</Data>
    <Data>6.1.7601.22436</Data>
    <Data>521eb03f</Data>
    <Data>c0000005</Data>
    <Data>0000000000030d12</Data>
    <Data>1618</Data>
    <Data>01cefa8942a55dc4</Data>
    <Data>C:\Program Files (x86)\DisplayFusion\DisplayFusion.exe</Data>
    <Data>C:\Windows\SYSTEM32\ntdll.dll</Data>
    <Data>3ed52f8b-6681-11e3-8d05-005056c00008</Data>
  </EventData>
</Event>

Dec 16, 2013 (modified Dec 18, 2013) • #1

Would you be able to do the following to help troubleshoot further?

Enable debug logging on the Troubleshooting tab (set it to Logging: Important Only) and click Apply
Restart DisplayFusion
Reproduce the crash (please note the time so I'll know where to look in the log file)
Attach the %appdata%\DisplayFusion\DisplayFusion.log file to this topic (can be found by clicking the 'Open Log' button on the Troubleshooting tab)
Disable debug logging after sending me the log

Thanks!

Dec 18, 2013 • #2