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DisplayFusion 9.7.1 silently crashes on Windows 10

Kevster1338
3 discussion posts
Hey guys,

I recently figured that DP silently seem to crash on my Windows 10 machine (19042.92 for unknown reasons.
I can easily see that it stopped working when the symbol for "MOve Window to next monitor" just stays on the desktop while the application has already moved or if I am trying to use shortcuts for Window Position Profiles it doesn't work.
double-clicking on the taskbar icon doesn't open the settings, right clicking is not possible. Only when I stop all the processes in task manager (DisplayFusion, both Hook Applications for Display Fusion, but not the service) I can then reopen it again and it works perfectly fine.
Eventlog does not seem to have any info. There is no crash dump in the crash dumps directory.
I assume that there is some kind of incompatibility with some kind of software that I might use but how would I find out?
What would be the best way to troubleshoot this or is this even a known issue?
Happy to deliver you all the troubleshooting info you need, I just want it to work perfectly again

Great software, I can't work without it. Help is much appreciated.

Best,
Kevin
Apr 30, 2021  • #1
Owen Muhlethaler (BFS)'s profile on WallpaperFusion.com
Hi Kevin,

Let's start off by trying to update to our latest beta, found here: https://www.displayfusion.com/Download/Beta/

We've fixed up some crashing/hanging issues, so let me know how that works for you.

Thanks!
Apr 30, 2021  • #2
Kevster1338
3 discussion posts
Thanks Owen for your reply. I was actually downgrading from the beta versions a few weeks ago, thinking that would resolve my issue - but I will give it another try as there are newer versions now available. Will let you know if that resolves it.

P.S. I was enabling the debugging log under troubleshooting already but it seems when DF crashes the log just cut off. So not really helpful in my case. I could send it out though if needed, will try upgrading first though.
Apr 30, 2021  • #3
Kevster1338
3 discussion posts
So I have now been testing 9.8 Beta 12 and with this it seem to be solved. So far no issues! Great work guys!
May 4, 2021  • #4
Owen Muhlethaler (BFS)'s profile on WallpaperFusion.com
Hi Kevin,

Glad to hear that beta fixed it up for you! If the issue comes back, just let us know.

Thanks!
May 4, 2021  • #5
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