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Displayfusion is incompatible with the german banking software Starmoney Business 10

doofenshmirtz
17 discussion posts
Hello,

I have had a compatibility problem with the German banking software Starmoney Business 10 here since I started using Displayfusion.
I have spent a lot of time trying to fix the problem, but to no avail.

As hardware I use only one display, but it is an Ultrawide Curved Display from Samsung that I have divided into two areas with the help of Displayfusion.

Windows 11 is installed as operating system.
Displayfusion is the version Pro 10.0 (Beta 14).

About the problem:

Displayfusion unfortunately does not recognize the program window of Starmoney at all. I could almost live with that, but unfortunately Displayfusion interferes with the application to a considerable extent.

1. If Displayfusion runs for a while (1-2 hours), then Starmoney reacts mostly like frozen. Every click and every input is very much delayed. If I stop Displayfusion, then Starmoney immediately works again without errors.

2. with Displayfusion Version Beta 14, a new problem occurs after about an hour. Displayfusion constantly writes incoherent characters in all input fields of Starmoney, as soon as I select a field. This problem also disappears as soon as I quit Displayfusion.

To solve the first problem, I had already tried several times last year, but in vain, to exclude all Starmoney exe files as files to be ignored in the Displayfusion compatibility settings. This did not solve the problem. I have therefore undone these settings.

I have also experimented with the system hooks, but I could never find out without any doubt which hooks cause the problems
Basically I don't want to use an emergency solution, but I would prefer both programs to work together without problems.

I have to work with Starmoney countless times a day, e.g. to check incoming payments from my bank accounts and to make transfers.
Is there no way to teach Displayfusion to recognize Starmoney and work with it?

Another small thing:
Because I have to deactivate Displayfusion several times a day to be able to work with Starmoney, it is very annoying that after a restart of Displayfusion the application is always started in the foreground and thus always blocks the screen until the application is fully started.

Thanks in advance for any suggestions for solutions.
Apr 4, 2022  • #1
Owen Muhlethaler (BFS)'s profile on WallpaperFusion.com
When you refer to DisplayFusion not recognizing the application, is it not appearing on the DisplayFusion taskbars?

You also added the application to the compatibility tab in DisplayFusion and disabled application hooks, and those issues persisted?

Thanks!
Apr 4, 2022  • #2
doofenshmirtz
17 discussion posts
Quote:
When you refer to DisplayFusion not recognizing the application, is it not appearing on the DisplayFusion taskbars?


The program does not fit into the configured areas when maximizing. It always expands to fullscreen only,

Quote:
You also added the application to the compatibility tab in DisplayFusion and disabled application hooks, and those issues persisted?


I invested al lot of time in switching the system hooks on and off.
Because the problems usually show up after 1-2 hours of runtime, it is very time consuming to find out which hooks doubtless are causing the problems.
As a result, I could not figure out which part of Displayfusion is causing the incompatibility.

I have added the software to the compatibility list independently of the system hooks. This alone did not bring any improvement for the problem 1. The problem 2. exists only recently. I have not yet addressed this with the compatibility.

Is there no simpler approach to eliminate the errors. I don't have much time besides my work and I can't always restart the system after changing the settings. Because then I always have to save and close all other applications first. This disrupts my workflow and productivity enormously.
Apr 4, 2022  • #3
Owen Muhlethaler (BFS)'s profile on WallpaperFusion.com
If the application isn't constraining to our splits, it may be refusing our hooks, and there's nothing we can really do there. Is this a free application that I could test out on my end?

Could you also send me a copy of your troubleshooting info? Here are the steps:
  • Open the Settings > Troubleshooting tab
  • Click the "Export Info to File" button
  • Reply with the file attached

Thanks!
Apr 5, 2022  • #4
doofenshmirtz
17 discussion posts
Hello,

you can download a free trail version here:

https://www.starmoney.de/business/business-produkte/starmoney-business-10-test/

As attachment the file from Displayfusion.

Thanks
• Attachment [protected]: DisplayFusionDebugInfo.zip [384,456 bytes]
Apr 5, 2022  • #5
Owen Muhlethaler (BFS)'s profile on WallpaperFusion.com
Thanks for sending that over, I tested it out on my end and I had the same results, so it seems like it's blocking our hooks

To avoid having it freeze, can you try adding the application to the compatibility tab in DisplayFusion, and checking "Disable Application Hooks (this application only)" and see if that helps after restarting DisplayFusion?

Thanks!
Apr 6, 2022  • #6
doofenshmirtz
17 discussion posts
Hello,

I have made the settings and then restarted not only Displayfusion, but also Windows.
Unfortunately, Displayfusion slows down the banking software again extremely after about an hour, so that you can no longer work with it.

If Displayfusion is deactivated again, Starmoney immediately works normally. After restarting Displayfusion, you can then work reasonably again for about an hour, until all the problems start all over again.
Apr 7, 2022  • #7
Owen Muhlethaler (BFS)'s profile on WallpaperFusion.com
If you open the DisplayFusion Advanced Settings and disable all 3 hooks (Application, Polling and Shell), does the issue persist after a restart?

Thanks!
Apr 7, 2022  • #8
doofenshmirtz
17 discussion posts
It is a little better with the settings, but Starmoney still responds with delay.
Is there anything else that can be set?

If I deactivate Displayfusion, then all problems are immediately over. So there must be something else that Displayfusion is affecting the software with.
Apr 8, 2022  • #9
Owen Muhlethaler (BFS)'s profile on WallpaperFusion.com
Strange, the only other thing I can think of here would be the titlebar buttons, or something conflicting on the DisplayFusion taskbar. Can you re-enable those hooks you disabled, and then try the following:

1) Open the DisplayFusion Settings > Functions > uncheck "Enable Titlebar Buttons", and then restart the banking software.

2) If #1 doesn't help, can you uncheck "Enable Multi-Monitor Taskbars" in the DisplayFusion Settings > Taskbar tab, and see if that helps.

Thanks!
Apr 8, 2022  • #10
doofenshmirtz
17 discussion posts
How can I uncheck the setting at the point?
• Attachment [protected]: Screenshot_2.jpg [216,367 bytes]
• Attachment [protected]: Screenshot.jpg [210,699 bytes]
Apr 8, 2022 (modified Apr 8, 2022)  • #11
Owen Muhlethaler (BFS)'s profile on WallpaperFusion.com
Right below the "Add TitleBar Button", you can uncheck the "Enable TitleBar Buttons" box
Apr 11, 2022  • #12
doofenshmirtz
17 discussion posts
Ok, got it.
Unfortunately, this setting does not improve the situation either.

Is there anything else I can deactivate, test?
Apr 12, 2022  • #13
Owen Muhlethaler (BFS)'s profile on WallpaperFusion.com
If you open the DisplayFusion Settings > Alt+Tab section, can you set that to "Disabled" and see if that makes any difference?

Thanks!
Apr 12, 2022  • #14
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