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DisplayFusion Remote Not Connecting

User Image
Fray Havoc
6 discussion posts
My devices (Andriod Tablet and iphone) are on my wireless network, and my PC is on my wired network, all connected to the same network. Does my PC have to be on the same wireless network as my devices in order for DisplayFusion Remote to work?

I tried adding my PC manually using https://www.displayfusion.com/Discussions/View/working-with-displayfusion-remote/?ID=484225c5-ea8c-436b-8bf6-5142d7ba96c6 but it times out and the app crashes. I have verified DisplayFusion has complete firewall access.
Sep 13, 2018  • #1
Keith Lammers (BFS)'s profile on WallpaperFusion.com
As long as they're both on the same subnet you should at least be able to add the computer by its IP address. Are the IP addresses on the computer and the phone/tablet in the same range? (e.g. all are in 192.168.1.x)
Sep 14, 2018  • #2
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Fray Havoc
6 discussion posts
Yes they are. I have also allowed Display Fusion to have access to every port and not be blocked by the firewall whatsoever.
Sep 15, 2018  • #3
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Ok, on the computer, if you do the following at a command prompt:

netstat -a | findstr 21452

does it return something like this?

TCP 0.0.0.0:21452 COMPUTERNAME:0 LISTENING
Sep 17, 2018  • #4
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Luke Kennedy
2 discussion posts
I am having the same problem. Wont connect and I tried adding Ip manually
Jan 5, 2021  • #5
Owen Muhlethaler (BFS)'s profile on WallpaperFusion.com
Hi Luke,

Is nothing showing up in the list to connect to, or is it failing to connect?

Thanks!
Jan 6, 2021  • #6
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Luke Kennedy
2 discussion posts
nothing is showing up
• Attachment [protected]: 6101007D-845F-4322-AC91-FDD0EC3D608E.png [188,732 bytes]
Jan 6, 2021  • #7
Owen Muhlethaler (BFS)'s profile on WallpaperFusion.com
Hi Luke,

Could you send me over a screenshot of your Remote Control tab settings in Display Fusion?

Thanks!
Jan 8, 2021  • #8
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Ian Buckles40394
3 discussion posts
Hello.

I'm having an identical issue, nothing found on searches and 'unable to connect' appears after trying manually to connect to the computer's ipv4 address. They are on the same subnet.

after running the netsh commend I do receive the' 0.0.0.0:21452 COMPUTERNAME:0 listening' message you indicated.

Please help, I just bought your software specifically for this function :S
Nov 9, 2021  • #9
Owen Muhlethaler (BFS)'s profile on WallpaperFusion.com
Hi Ian,

Can you send me over a screenshot of the DisplayFusion Settings > Remote Control tab?

Thanks!
Nov 10, 2021  • #10
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Ian Buckles40394
3 discussion posts
Certainly.
• Attachment [protected]: remote.PNG [48,706 bytes]
Nov 11, 2021  • #11
Owen Muhlethaler (BFS)'s profile on WallpaperFusion.com
Hi Ian,

Thanks for sending that over. Is DisplayFusion allowed through your firewall as well?

Thanks!
Nov 11, 2021  • #12
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Ian Buckles40394
3 discussion posts
Yes, it is also allowed through the firewall.
Nov 12, 2021  • #13
Owen Muhlethaler (BFS)'s profile on WallpaperFusion.com
Hi Ian,

Could you send me over a debug log? Here are the steps:

  • On the DisplayFusion Settings > Troubleshooting tab, change the Logging drop-down to "L1: Log Minimal" and click Apply
  • Reproduce the issue and note the time so we'll know where to check in the log file
  • Click the "Export Info to File" button on the Settings > Troubleshooting tab
  • Reply with the file attached
  • Disable debug logging after sending the log

Thanks!
Nov 12, 2021  • #14
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andyMcC
1 discussion post
Did you resolve this, as I think I am having the same problem?
Jun 10, 2022  • #15
Owen Muhlethaler (BFS)'s profile on WallpaperFusion.com
Hi Andy,

Could you send me over a screenshot of your DisplayFusion Settings > Remote Control tab?

Thanks!
Jun 10, 2022  • #16
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Simzy
5 discussion posts
I have tried multiple things but I can not get it to work either.
• Attachment [protected]: capture.png [47,523 bytes]
Nov 29, 2022  • #17
Owen Muhlethaler (BFS)'s profile on WallpaperFusion.com
Hello,

Are your phone and PC on the same subnet? Is DisplayFusion allowed in your firewall as well?

Thanks!
Nov 29, 2022  • #18
User Image
Simzy
5 discussion posts
Quote:
Hello,

Are your phone and PC on the same subnet? Is DisplayFusion allowed in your firewall as well?

Thanks!


Phone and PC on same subnet, pc is wired, port is forwaded in router and windows firewall.

debug level 1 and snapshot of command mentioned earlier for port
• Attachment [protected]: DisplayFusionDebugInfo.zip [264,252 bytes]
• Attachment [protected]: Untitled2.png [8,733 bytes]
Nov 29, 2022  • #19
Owen Muhlethaler (BFS)'s profile on WallpaperFusion.com
When you open the DisplayFusion app on your phone, does it not show your computer, or does it show it but fail to connect?

Thanks!
Nov 30, 2022  • #20
User Image
Simzy
5 discussion posts
Quote:
When you open the DisplayFusion app on your phone, does it not show your computer, or does it show it but fail to connect?

Thanks!


it doesnt show a computer, when i click on about in the app it shows build 2.1 r211 and my phone is android 13.
Nov 30, 2022  • #21
Owen Muhlethaler (BFS)'s profile on WallpaperFusion.com
Do you have another computer on the same network that you could run a test from? If so, could you run this in a PowerShell prompt and send a screenshot of the output:

Code

Test-NetConnection -ComputerName [ip-address-of-DF-host] -Port 21452


Thanks!
Dec 1, 2022  • #22
User Image
Simzy
5 discussion posts
Quote:
Do you have another computer on the same network that you could run a test from? If so, could you run this in a PowerShell prompt and send a screenshot of the output:

Code

Test-NetConnection -ComputerName [ip-address-of-DF-host] -Port 21452


Thanks!


screenshot attached with the machine that ran the command in remote window and nothing still appearing on DisplayFusion
• Attachment [protected]: Untitled 3.jpg [262,528 bytes]
Dec 1, 2022  • #23
User Image
Simzy
5 discussion posts
after lots of trial and error i finally managed to get it to work, i did the following command in elevated powershell window.

Code

New-NetFirewallRule -DisplayName 'DisplayFusion Remote' -Profile 'Private' -Direction Inbound -Action Allow -Protocol TCP -LocalPort 21452
Dec 2, 2022  • #24
Owen Muhlethaler (BFS)'s profile on WallpaperFusion.com
Ah, glad to hear it's working!
Dec 2, 2022  • #25
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