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DisplayFusion slideshow shows black background when the PC wakes from sleep

Astroman
5 discussion posts
I'm running DisplayFusion Pro 9.7.1 on Windows 10 Pro build 19041.804. I have three monitors running individual background slide shows, rotating every three hours.

Sometimes when the computer wakes from sleep (usually overnight), it will show the backgrounds for a second or two and then transition as if it is going to display new backgrounds, but instead it just displays a black background. I can right-click and display the next slideshow background and a new one comes up, so it's not a big deal, but I wanted to let you know what I am seeing.
Feb 22, 2021  • #1
Owen Muhlethaler (BFS)'s profile on WallpaperFusion.com
Hello,

Could you send me over a debug log? Here are the steps:

  • On the DisplayFusion Settings > Troubleshooting tab, change the Logging drop-down to "L1: Log Minimal" and click Apply
  • Reproduce the issue (Or wait for it to happen again) and note the time so we'll know where to check in the log file
  • Click the "Export Info to File" button on the Settings > Troubleshooting tab
  • Reply with the file attached
  • Disable debug logging after sending the log

Thanks!
Feb 23, 2021  • #2
Astroman
5 discussion posts
Sure, I just updated the logging level and will send it along when it happens. It doesn't happen every time, but it did reoccur when I woke the computer just now to check email.
Feb 23, 2021  • #3
Astroman
5 discussion posts
OK, it happened this morning (2021/02/27 at roughly 9:40), and I've attached the debug file. I peeked through the log file and have one theory of the cause. My background slideshow uses local images, and my background images are on a network drive (Z: in the logs). I'm wondering if the network service on my PC hasn't awakened from sleep before the application tries to find another file. It starts searching for random pictures around line 6273, but then file not found errors start occurring at line 6306.
It would also explain why I can just manually advance the slide show and it works - the network is back up by the time I do this.
• Attachment [protected]: DisplayFusionDebugInfo.zip [182,938 bytes]
Feb 27, 2021  • #4
Owen Muhlethaler (BFS)'s profile on WallpaperFusion.com
Hello,

Thanks for sending that over. Interesting note about the network! If you open up your "Sign-in" options in Windows, do you have "Use my sign-in info to automatically finish setting up my device after an update" enabled?

Thanks!
Mar 1, 2021  • #5
Astroman
5 discussion posts
Quote:
If you open up your "Sign-in" options in Windows, do you have "Use my sign-in info to automatically finish setting up my device after an update" enabled?


Yes, that is enabled.
Mar 1, 2021  • #6
Owen Muhlethaler (BFS)'s profile on WallpaperFusion.com
Hello,

When the issue happens, if you open up task manager and restart "Windows Explorer" in the processes tab, does that fix it?

Thanks!
Mar 2, 2021  • #7
Astroman
5 discussion posts
Nope, the screen stays black when I restart Explorer.

(Just so this isn't forgotten, right-clicking the display background and clicking on "DisplayFusion -> Load Next Wallpaper Slideshow Image" works in bringing up a new set of images.)
Mar 3, 2021  • #8
Owen Muhlethaler (BFS)'s profile on WallpaperFusion.com
Hello,

Thanks for testing that for me. I spoke with our developers over this, and we have some potential ideas for a fix. I've added this to our list to look into and noted your contact information down, so we'll be sure to let you know if we have any news on it in the future.

Thanks!
Mar 8, 2021  • #9
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