Sterling Kolka
18 discussion posts
Hi,
I am running DisplayFusion 7.3.4 and it is really causing my CPU usage to spike. Currently the CPU is at anywhere from 30-50% with DisplayFusion using anywhere from 20-25% of it. This is on my work computer and I run several applications and windows and the CPU usage is never this high. It only started when I re-downloaded and attempted to use DisplayFusion today. My computer runs Windows 8.1 Enterprise and 16GB of RAM.
Any help would be appreciated as I really like this product and paid for it.
Thanks!!
Sterling Kolka
Techincal Analyst - Tiburon Division
TriTech Software Systems
Sterling Kolka
18 discussion posts
I have attached a video of this happening.
Sterling Kolka
Techincal Analyst - Tiburon Division
TriTech Software Systems
• Attachment [protected]: DisplayFusion and CPU Issue.mp4 [3,488,507 bytes]
Sterling Kolka
18 discussion posts
Here you go Keith.
Sterling Kolka
Techincal Analyst - Tiburon Division
TriTech Software Systems
• Attachment [protected]: DispalyFusionTroublehsooting.txt [96,685 bytes]
Sterling Kolka
18 discussion posts
Hi Keith,
Unfortunately that is on work computer so it will have to wait until tomorrow morning. I will get it to you first thing!
However, I just installed it again today, I had this issue early last year and I quit using it and now I want to use it again. Anywho.. I installed it fresh today so I don't think there is any compatibility setup.
Thanks,
Sterling Kolka
Techincal Analyst - Tiburon Division
TriTech Software Systems
Sterling Kolka
18 discussion posts
Attached is the screenshot requested. Settings are untouched by me.
Sterling Kolka
Techincal Analyst - Tiburon Division
TriTech Software Systems
• Attachment [protected]: DisplayFusion Settings.bmp [645,174 bytes]
Sterling Kolka
18 discussion posts
That is weird. I changed the settings to what you described.
Sterling Kolka
Techincal Analyst - Tiburon Division
TriTech Software Systems
Sterling Kolka
18 discussion posts
It has been running at 25-35% still for a long time.
Sterling Kolka
Techincal Analyst - Tiburon Division
TriTech Software Systems
So your Compatibility tab looks like the one in my screenshot now, and you've rebooted the computer as well?
Sterling Kolka
18 discussion posts
I have not restarted yet. I work in a call center so I will do that shortly. I will update this when I have done that.
Thanks!
Sterling Kolka
Techincal Analyst - Tiburon Division
TriTech Software Systems
Sterling Kolka
18 discussion posts
Restarted and it is still happening. My machine is getting bogged down and running slow at times because of DisplayFusion.
Sterling Kolka
Techincal Analyst - Tiburon Division
TriTech Software Systems
Could you attach a new copy of the troubleshooting info, as well as a new screenshot of the Compatibility tab for DisplayFusion.exe?
Thanks!
Sterling Kolka
18 discussion posts
Here you go. The settings have been untouched. It has been running at about 30% all day.
The log says "Error: Result is invalid." Not sure why.. those settings haven't been changed either since the last time.
Sterling Kolka
Techincal Analyst - Tiburon Division
TriTech Software Systems
• Attachment [protected]: DisplayFusion Compatibility Settings 2.bmp [645,174 bytes]
Thanks! Are you able to uncheck that "Run this program in compatibility mode for" box, apply the settings, then restart the computer again and see if that helps? If you can verify that that box stays unchecked immediately after rebooting again, that would be great as well.
Sterling Kolka
18 discussion posts
I did this and the box is unchecked after a reboot, but the CPU issue is still there
Sterling Kolka
Techincal Analyst - Tiburon Division
TriTech Software Systems
Sterling Kolka
18 discussion posts
Well.. so far today everything seems to be running normally and I am running everything like I do any other day. I will monitor it for a few days next week Keith and let you know.
Sterling Kolka
Techincal Analyst - Tiburon Division
TriTech Software Systems
Sterling Kolka
18 discussion posts
Keith,
Happy to announce that this issue appears to be fixed. I haven't had high CPU spikes lately. I will continue to monitor and if this happens again, I will check the compatibility settings. If I cannot fix it by doing that, I will start a new thread. This can be closed.
Thank you!
Sterling Kolka
Techincal Analyst - Tiburon Division
TriTech Software Systems
Sounds great, thanks Sterling!
