
Dan Serviss12385
4 discussion posts
Hello all,
At work I have 2 side-by-side monitors and DF is great for taking 1 image to span across both. However just recently, [sometimes, but regularly] when I undock->dock my computer (Dell E5570)the loaded background image disappears and goes to a black background. I attached both screenshots of what it normally looks like and then when the un/docking happens.
My troubleshooting: I created different wallpaper profiles with no difference. I found a thread (https://www.displayfusion.com/Discussions/View/automatically-saving-and-restoring-window-positions-on-dockundock/?ID=5540c67a-5e2b-4f41-b88c-de4d9c2fa354) that mentions saving window position using triggers. I can't say if it worked or not, but this is only available for Pro users which my trial is running up.
This is a new computer for work and I never had any trouble with the old one and the free version which makes me think of any difference in display driver maybe as a possibility (AMD vs NVIDIA?). New: Dell E5570, AMD Radeon R7 M370. Old: Dell E6530, NVIDIA NVS 5200M.
No other discussions I could find were relevant so any help would be great. Thanks, Dan.

DF Dual Monitor Black.png

DF Dual Monitor Ideal.png
We have actually been able to reproduce this here as well, and it's currently open on our list to fix up. I've added your info to it, and we'll be sure to let you know when we are able to get it all sorted out :)
Thanks!

Dan Serviss12385
4 discussion posts
Hello,
I redownloaded DisplayFusion and have the same issue. There is no beta available it looks like so I'm stuck yet again.

Dan Serviss12385
4 discussion posts
Hi Keith,
Here is the debug info.
Thanks,
Dan
• Attachment [protected]: DisplayFusionDebugInfo.zip [21,999 bytes]
Thanks! Could you send another copy of the troubleshooting info after it loses the image again?

Dan Serviss12385
4 discussion posts
Hi Keith,
Here is the file as the background is now black.
• Attachment [protected]: DisplayFusionDebugInfo.zip [22,290 bytes]