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Fabio Zafferi95979
4 discussion posts
Hello, even if i enabled this in the settings "Monitor Configuration: Don't Show Confirmation Prompt" the prompt still show up when i change profile
Also the profile switching doesn't always work (i get a black screen on all monitors) and sometimes the disabled monitor are connected by themself without changing anything
I already tried reinstalling the software,with no luck
What can it be?
Thanks

I have plugged in a 1440p pc monitor and a 4k tv
I configured two profiles:
1 - pc enalbed tv disabled
2 - pc disabled tv enabled
Dec 17, 2023  • #1
Owen Muhlethaler (BFS)'s profile on WallpaperFusion.com
Could you send me a copy of your troubleshooting info? Here are the steps:

  • Open the Settings > Troubleshooting tab
  • Click the "Export Info to File" button
  • Reply with the file attached
Dec 18, 2023  • #2
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Fabio Zafferi95979
4 discussion posts
here
• Attachment [protected]: DisplayFusionDebugInfo.zip [302,015 bytes]
Dec 18, 2023  • #3
Owen Muhlethaler (BFS)'s profile on WallpaperFusion.com
Thanks for sending that over, it looks like you have the "Desktop Icon: Don't show confirmation prompt" setting enabled, not the monitor configuration setting.

Could you grab me a debug log for the monitor switching issue as well? Here are the steps:

  • On the DisplayFusion Settings > Troubleshooting tab, change the Logging drop-down to "L1: Log Minimal" and click Apply
  • Reproduce the issue and note the time so we'll know where to check in the log file
  • Click the "Export Info to File" button on the Settings > Troubleshooting tab
  • Reply with the file attached
  • Disable debug logging after sending the log
Dec 19, 2023  • #4
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Fabio Zafferi95979
4 discussion posts
thanks for the prompt, i enabled the right option now and of course it doesn't show up anymore

in the log at the 20:02/20:03 i switched from PC profile to TV profile and both screen became dark for 3/4 minutes, then the Tv turned on but mouse and keyboard were not usable for another minute or so, then the profile was loaded and i was able to use the keyboard and mouse

since i want to use only the function to enable/disable monitors with the profiles, there are some setting that i can turn off the make the switch faster?

thanks
• Attachment [protected]: DisplayFusionDebugInfo.zip [410,376 bytes]
Dec 19, 2023  • #5
Owen Muhlethaler (BFS)'s profile on WallpaperFusion.com
Thanks for sending that over, we're going to add some extra logging to our next beta to grab some more info here, so we'll let you know once it's released.

There isn't a way to control what settings it applies when loading the profile, no.

Thanks!
Jan 8, 2024  • #6
Owen Muhlethaler (BFS)'s profile on WallpaperFusion.com
We've released a new beta, can you update and grab us a new log?

Thanks!
Jan 12, 2024  • #7
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Fabio Zafferi95979
4 discussion posts
this is when i switch from PC to TV - 22:46:55

after 6/7 minutes i had to shutoff the pc by force because i can't use mouse or keayboard (when it keeps flashing the black screen)
• Attachment [protected]: DisplayFusionDebugInfo.zip [108,336 bytes]
Jan 12, 2024  • #8
Owen Muhlethaler (BFS)'s profile on WallpaperFusion.com
We've released a new beta that might fix this up, you can grab it here: https://www.displayfusion.com/Download/Beta/

Can you let me know if you run into any issues after updating?
Mar 20, 2024  • #9
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