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Drag and Drop

The Breeze
13 discussion posts
Hello,
I have a two monitor setup. I have been using DF in windows seven for several years now and I cannot remember ever having this partyicular issue: I recently downloaded DF to a new Windows ten system. When I drag a tab from the Firefox tabs bar from monitor one and try to drop it and open it on monitor two the tab/page opens for a split second on monitor two and then jumps back to monitor one in a new window. I then have to click the "Move Windows to Next Monitor: button at the top of monitor one to get the page to move to monitor two. Is there a fix for this? Thank you.
Jul 16, 2020  • #1
Jon Tackabury (BFS)'s profile on WallpaperFusion.com
Just to confirm the issue, you drag a tab from Firefox to separate it into it's own window. Then move that tab window to monitor #2 and release it and it snaps back to monitor #1?
Jul 17, 2020  • #2
The Breeze
13 discussion posts
Yes, that is correct. Thank you for your response.
Jul 19, 2020 (modified Jul 22, 2020)  • #3
The Breeze
13 discussion posts
Quote:
Yes, that is correct. Thank you for your response.
Jul 22, 2020  • #4
Jon Tackabury (BFS)'s profile on WallpaperFusion.com
We haven't been able to reproduce the issue here yet, would you be able to record a video of the issue happening so we can see exactly what's going on? Thanks!
Jul 22, 2020  • #5
The Breeze
13 discussion posts
I apologize for taking so long to respond. This is not a very good video but I believe it shows the issue. In the video I am grabbing a web page from monitor #1 and dragging and dropping it onto monitor #2. As you can see after dropping the web page into monitor #2 it immediately snaps back to monitor #1. Thank you for your time.
• Attachment [protected]: 20200806_183750_Trim.mp4 [29,447,502 bytes]
Aug 9, 2020  • #6
The Breeze
13 discussion posts
I suppose I took to long to reply.
Aug 12, 2020  • #7
Keith Lammers (BFS)'s profile on WallpaperFusion.com
No worries at all, thanks for sending the video! Could you send me a copy of your troubleshooting info? Here are the steps:

  • Open the Settings > Troubleshooting tab
  • Click the "Export Info to File" button
  • Reply with the file attached
Aug 13, 2020  • #8
The Breeze
13 discussion posts
I understood your instruction but could not follow them to the T. I have no Troubleshoot tab in Settings. I did find a Troubleshoot tab in the left hand column of Update and Security but could not get anywhere there. I found Diagnostics and Feedback button in Privacy and was able run, view and copy a Software Setup and Inventory. I do not know if that will work for you. Just an FYI had this same issue last year 6/6/19 and started a email support case. You are the one who responded. You gave me a simple fix and sent it to me the Via email message. I tried to find it on this website but there was no record of it in the conversation or my account page. I know I saved the message but I just cannot find it. Here is the link to that conversation: https://www.displayfusion.com/Discussions/View/tab-movenent/?ID=16c3e223-c95c-46f6-a713-8025d30e740a
Let me know how you would like to proceed. Thank you for you time and effort.
Aug 14, 2020 (modified Aug 15, 2020)  • #9
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Sorry, that should be the Troubleshooting tab in the DisplayFusion Settings window
Aug 18, 2020  • #10
The Breeze
13 discussion posts
Thank you for the clarification. See attachment.
• Attachment [protected]: DisplayFusionDebugInfo.zip [135,164 bytes]
Aug 19, 2020  • #11
Keith Lammers (BFS)'s profile on WallpaperFusion.com
No worries, thanks! It looks like you've got a Trigger rule that moves all new Firefox windows to the left monitor. When you drag the tab out, it creates a new window and then the DisplayFusion Trigger sees it and moves it to the left monitor.

If you only want the first Firefox window you open to move to the left monitor, you can change the "Frequency" drop-down in the Trigger rule to "Once-per-process name."

Hope that helps!
Aug 21, 2020  • #12
The Breeze
13 discussion posts
That seems to have taken care of the issue. Thank you kindly for you time and effort.
Aug 22, 2020  • #13
Keith Lammers (BFS)'s profile on WallpaperFusion.com
No worries, glad to hear it!
Aug 22, 2020  • #14
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