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Cloud15158
24 discussion posts
I am using 3 monitors. The monitor sequence is as follows.
2
3 1

From the display settings of the window, all three monitors are detected.
However, if I look at the displayfusion, the numbers 1 and 3 are combined and marked as 1. I am set to control monitor 1 and 2.
This situation causes a problem that I cannot perform when I want to turn off only three times.

Can you tell me why number 3 and number 1 are combined?
Apr 7, 2020  • #1
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Could you send me a copy of your troubleshooting info? Here are the steps:

  • Open the Settings > Troubleshooting tab
  • Click the "Export Info to File" button
  • Reply with the file attached
Apr 7, 2020  • #2
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Cloud15158
24 discussion posts
here it is. please
• Attachment [protected]: DisplayFusionDebugInfo.zip [25,385 bytes]
Apr 8, 2020  • #3
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Thanks! I'm seeing monitors 1 and 2 and they're setup to be cloned. The troubleshooting info isn't showing a monitor 3 though. Could you attach a screenshot of the Windows display settings?
Apr 8, 2020  • #4
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Cloud15158
24 discussion posts
this is window display menu
• Attachment [protected]: ___.jpg [105,514 bytes]
Apr 8, 2020  • #5
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Cloud15158
24 discussion posts
If I look at the displayfusion setting screen, move the mouse at number 2 and move it together at number 1. Perhaps it is recognized by combining the two screens into number one. For your information, The amd's monitor integration function(eyefinity) is off.
Apr 9, 2020 (modified Apr 9, 2020)  • #6
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Cloud15158
24 discussion posts
displayfusion setting menu
• Attachment [protected]: ___.jpg [192,670 bytes]
Apr 9, 2020  • #7
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Cloud15158
24 discussion posts
The original location of Monitor 2 was on the right side of 1. But I recently moved two to the left of one and had a problem.
Apr 9, 2020  • #8
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Cloud15158
24 discussion posts
https://studioxga.net/1061
(Use Chrome Translation)
That's why I moved the monitor. If you play the game in number 1, you will have a problem with the windows on screen number 2.
I would like to inquire further if I can find a way to improve this problem on displayfusion.
Apr 9, 2020 (modified Apr 9, 2020)  • #9
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Thanks for the screenshots! Could you send me a full debug log for this issue?

  • On the DisplayFusion Settings > Troubleshooting tab, change the Logging drop-down to "L1: Log Minimal" and click Apply
  • Open the DisplayFusion Monitor Configuration window
  • Click the "Export Info to File" button on the Settings > Troubleshooting tab
  • Reply with the file attached
  • Disable debug logging after sending the log
Apr 9, 2020  • #10
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Cloud15158
24 discussion posts
Here you are. Thank you.
• Attachment [protected]: displayFusionDebugInfo(2).zip [25,551 bytes]
Apr 10, 2020  • #11
Keith Lammers (BFS)'s profile on WallpaperFusion.com
I'm not seeing the debug log, only the troubleshooting info. Did you make sure to apply the settings after enabling L1 logging?
Apr 10, 2020  • #12
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Cloud15158
24 discussion posts
I did as you said.
I did it again just in case.
here you are.

I think this is not a problem that is checked for trouble shooting, but a problem of perception.
• Attachment [protected]: DisplayFusionDebugInfo(3).zip [54,351 bytes]
Apr 10, 2020  • #13
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Thanks! Could you send me one more thing?

  • Download this tool and extract it somewhere on your computer: https://www.binaryfortress.com/Files/DisplayFusion/BFCustomerTest.zip
  • Run it and copy the output to a text file
  • Reply with the text file attached

Thanks!
Apr 13, 2020  • #14
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Cloud15158
24 discussion posts
here it is~
regards
• Attachment [protected]: test_result.txt [176,213 bytes]
Apr 14, 2020  • #15
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Thanks! Another updated version of CustomerTest that will grab more info for us. Could you download it and send me a new copy?
https://www.binaryfortress.com/Files/DisplayFusion/BFCustomerTest.zip

Thanks!
Apr 14, 2020  • #16
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Actually skip that last build, please use this one. We think we have the detection fixed but would like to confirm before we roll it into DisplayFusion.
https://www.binaryfortress.com/Files/DisplayFusion/BFCustomerTest20200415.zip

Thanks!
Apr 15, 2020  • #17
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Cloud15158
24 discussion posts
I'm sorry I'm late.
• Attachment [protected]: test_result_20200416.txt [351,759 bytes]
Apr 16, 2020  • #18
Keith Lammers (BFS)'s profile on WallpaperFusion.com
No worries, thanks! Another new build if you have time!
https://www.binaryfortress.com/Files/DisplayFusion/BFCustomerTest20200416.zip
Apr 16, 2020  • #19
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Actually don't worry about that, I think we have it fixed! Could you try 9.7 Beta 9?
Apr 16, 2020  • #20
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Cloud15158
24 discussion posts
When I turned on the computer this morning, the automatic update pop up. I was thrilled to see the monitor detection error on his installation. This problem has been solved!!!! Thank you very much. Can you tell me what was the problem?
• Attachment [protected]: KakaoTalk_20200417_085331285.png [44,236 bytes]
Apr 16, 2020  • #21
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Cloud15158
24 discussion posts
We made it!!!
• Attachment [protected]: resolve.jpg [140,326 bytes]
Apr 16, 2020  • #22
Keith Lammers (BFS)'s profile on WallpaperFusion.com
I'm not one of the developers, so I'm not 100% sure what the issue turned out to be, but I believe it had something to do with some monitors returning invalid device paths :)
Apr 17, 2020  • #23
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Cloud15158
24 discussion posts
thank you very much :)
Apr 18, 2020  • #24
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Any time, thanks for your help tracking this down!
Apr 20, 2020  • #25
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