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Marc66
34 discussion posts
When I click on the Windwos (original) taskbar to open a folder, 70% of the time DP crashes (the folders that were open disappear).
Attached L2 logs.
• Attachment [protected]: DisplayFusionDebugInfo(crash).zip [530,326 bytes]
Apr 9, 2024  • #1
Owen Muhlethaler (BFS)'s profile on WallpaperFusion.com
If you head to C:\Users\(YourUser)\AppData\Local\CrashDumps, is there anything listed for DisplayFusion? If so, could you send over the latest file?
Apr 9, 2024  • #2
User Image
Marc66
34 discussion posts
Quote:
If you head to C:\Users\(YourUser)\AppData\Local\CrashDumps, is there anything listed for DisplayFusion? If so, could you send over the latest file?

I have as many files as you want! 😁
Attacheds you can see the lasdt one
• Attachment [protected]: explorer.exe.2520.dmp [43,869,009 bytes]
Apr 9, 2024  • #3
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Marc66
34 discussion posts
Owen, in the meanwhile is it possible to rollback to a previuos version?
It's impossible to use the PC like this.
Thanks
Apr 9, 2024  • #4
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Marc66
34 discussion posts
Quote:
Quote:
If you head to C:\Users\(YourUser)\AppData\Local\CrashDumps, is there anything listed for DisplayFusion? If so, could you send over the latest file?

I have as many files as you want! 😁
Attacheds you can see the lasdt one


It's also messing with the Windows priority. If I click on a windows in the back it's not coming in foregroung but I can still use it.
It's driving me crazy. Is it possible to rollback to the previous version?
Apr 10, 2024  • #5
Owen Muhlethaler (BFS)'s profile on WallpaperFusion.com
It looks like that's a dump from explorer.exe, are they any from DisplayFusion you could send over?

You can grab the last few betas from this page, running the installer directly overtop of your current install will roll back while maintaining your settings: https://www.displayfusion.com/Download/Beta/

Thanks!
Apr 10, 2024  • #6
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Marc66
34 discussion posts
Quote:
It looks like that's a dump from explorer.exe, are they any from DisplayFusion you could send over?
Nope, they're all from Explorer
Quote:
You can grab the last few betas from this page, running the installer directly overtop of your current install will roll back while maintaining your settings: https://www.displayfusion.com/Download/Beta/

Thanks!

Thanks!
Apr 11, 2024  • #7
Owen Muhlethaler (BFS)'s profile on WallpaperFusion.com
The crash dump is pointing to this app: C:\Program Files\Nextcloud\NCContextMenu.dll

Can you disable that and see if the crashes persist?
Apr 19, 2024  • #8
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Marc66
34 discussion posts
Hi Owen,
I've tried, but it keeps crashing. It happened 3 times in the last 5 minutes (attached you can find the last CarshDump).
• Attachment [protected]: explorer.exe.515740.zip [7,964,163 bytes]
Apr 29, 2024  • #9
Owen Muhlethaler (BFS)'s profile on WallpaperFusion.com
It looks like the crash is still pointing to NCContextMenu.dll, was that app completely disabled?
May 13, 2024  • #10
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Marc66
34 discussion posts
Quote:
It looks like the crash is still pointing to NCContextMenu.dll, was that app completely disabled?

I've closed it, I havent' checked the processes list.
I'll do some other tests and I'll let you know.
Thanks!
May 13, 2024  • #11
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Marc66
34 discussion posts
Quote:
It looks like the crash is still pointing to NCContextMenu.dll, was that app completely disabled?

I close NextCloud as soon as I turn on the PC, but DF keeps crashing. It's sooo annoying.
It crashes almost every time I open a new folder.
I'm on 11.0 Beta 5
Pleeeeeeease help!
Jul 24, 2024  • #12
Owen Muhlethaler (BFS)'s profile on WallpaperFusion.com
Can you send over the latest dump file? We'll see if it's pointing to something else now
Jul 24, 2024  • #13
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Marc66
34 discussion posts
Quote:
Can you send over the latest dump file? We'll see if it's pointing to something else now


Here it is. Thanks!
• Attachment [protected]: DisplayFusionDebugInfo.zip [583,145 bytes]
Jul 24, 2024  • #14
Owen Muhlethaler (BFS)'s profile on WallpaperFusion.com
Sorry I meant the dump from this path: C:\Users\(YourUser)\AppData\Local\CrashDumps
Jul 25, 2024  • #15
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Marc66
34 discussion posts
Quote:
Sorry I meant the dump from this path: C:\Users\(YourUser)\AppData\Local\CrashDumps


Ops, sorry!
Here it is
• Attachment [protected]: explorer.exe.39848.dmp.7z [4,941,356 bytes]
Jul 25, 2024  • #16
Owen Muhlethaler (BFS)'s profile on WallpaperFusion.com
Thanks for sending that over. Can you roll back to this beta and see if it still crashes? https://www.binaryfortress.com/Data/Download/?DownloadID=018cfa1b-4a99-76e5-b2ef-2510c70b3cd6&Log=101
Jul 30, 2024  • #17
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Marc66
34 discussion posts
Quote:
Thanks for sending that over. Can you roll back to this beta and see if it still crashes? https://www.binaryfortress.com/Data/Download/?DownloadID=018cfa1b-4a99-76e5-b2ef-2510c70b3cd6&Log=101


I've just installed 11.0 Beta 2 and the problem appeared :(
Jul 30, 2024  • #18
Owen Muhlethaler (BFS)'s profile on WallpaperFusion.com
Interesting, does 10.1.2 crash as well?
Jul 31, 2024  • #19
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Marc66
34 discussion posts
Quote:
Interesting, does 10.1.2 crash as well?

Can you please link me the installer?
Aug 1, 2024  • #20
Owen Muhlethaler (BFS)'s profile on WallpaperFusion.com
Aug 2, 2024  • #21
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Marc66
34 discussion posts
Quote:
Interesting, does 10.1.2 crash as well?

It does. :(
Sep 2, 2024  • #22
Owen Muhlethaler (BFS)'s profile on WallpaperFusion.com
Weird, it's not coming from one of the betas then, and if it's happening when opening File Explorer from the Windows taskbar it might not be from DisplayFusion at all. If you exit DisplayFusion, does the issue persist?
Sep 4, 2024  • #23
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Ken W
5 discussion posts
Quote:
Quote:
Interesting, does 10.1.2 crash as well?

Can you please link me the installer?


Yes it crashes....a lot. Last few weeks have been painful with very inconvient lock ups and then crashes. So far the PC doesn't need to be rebooted.
Nov 30, 2024  • #24
Owen Muhlethaler (BFS)'s profile on WallpaperFusion.com
If you head to C:\Users\(YourUser)\AppData\Local\CrashDumps, is there anything listed for DisplayFusion? If so, could you send over the latest file?
Dec 2, 2024  • #25
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Ken W
5 discussion posts
Quote:
If you head to C:\Users\(YourUser)\AppData\Local\CrashDumps, is there anything listed for DisplayFusion? If so, could you send over the latest file?


I did and the only dumps were for other software and from 2021
Dec 4, 2024  • #26
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Csaba Együd835824
15 discussion posts
Hi,

DF Pro 11.0(beta11) (Win11 24H2 [26100.2454]) also crashes regularly, several times a day.
Sometimes every 10 minutes, but I don't know what triggers it.

However, only the explorer.exe dumps are visible in the CrashDumps folder.

I started using a small application (Restart On Crash) that automatically restarts the DF when it crashes. Without this app I quickly find myself with disappearing taskbars on monitors 2 and 3.

Any extra info needed? Thx!
Dec 4, 2024  • #27
Owen Muhlethaler (BFS)'s profile on WallpaperFusion.com
If it's not creating a crash dump file it's likely not crashing entirely. When the taskbars disappear, if you open Task Manager > Details, do you see the DisplayFusion process running still?
Dec 4, 2024  • #28
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Ken W
5 discussion posts
Quote:
If it's not creating a crash dump file it's likely not crashing entirely. When the taskbars disappear, if you open Task Manager > Details, do you see the DisplayFusion process running still?


Yes it's still running...looks like 3 processes: DisplayFusion Hook App,DisplayFusion Hook App (32 bit) and DisplayFusion Service
Dec 4, 2024  • #29
Owen Muhlethaler (BFS)'s profile on WallpaperFusion.com
Could you send me over a debug log? Here are the steps:

  • On the DisplayFusion Settings > Troubleshooting tab, change the Logging drop-down to "L1: Log Minimal" and click Apply
  • Reproduce the issue and note the time so we'll know where to check in the log file
  • Click the "Export Info to File" button on the Settings > Troubleshooting tab
  • Reply with the file attached
  • Disable debug logging after sending the log
Dec 5, 2024  • #30
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Csaba Együd835824
15 discussion posts
Quote:
If you head to C:\Users\(YourUser)\AppData\Local\CrashDumps, is there anything listed for DisplayFusion? If so, could you send over the latest file?


Sorry, now that I've reported the problem I can't catch it crashing :D
As soon as I manage to catch a crash, I'll give you the answer.
Dec 5, 2024  • #31
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Ken W
5 discussion posts
Quote:
Could you send me over a debug log? Here are the steps:

  • On the DisplayFusion Settings > Troubleshooting tab, change the Logging drop-down to "L1: Log Minimal" and click Apply
  • Reproduce the issue and note the time so we'll know where to check in the log file
  • Click the "Export Info to File" button on the Settings > Troubleshooting tab
  • Reply with the file attached
  • Disable debug logging after sending the log


Attached is the log. DisplayFusion crashed 12/06/2024 @ 11:11AM
• Attachment [protected]: DisplayFusionDebugInfo.zip [521,647 bytes]
Dec 6, 2024  • #32
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Csaba Együd835824
15 discussion posts
Hey Ken,

Thanks for the reply, I have set it to L1 and I am waiting for the next incident.

BTW, I just have installed the newest offered version (Beta 12), which may have fixed it.
I believe I have some apps that provoke DF to crash if they run together.

You will hear about me if I have anything to send you.

Quote:
Quote:
Could you send me over a debug log? Here are the steps:

  • On the DisplayFusion Settings > Troubleshooting tab, change the Logging drop-down to "L1: Log Minimal" and click Apply
  • Reproduce the issue and note the time so we'll know where to check in the log file
  • Click the "Export Info to File" button on the Settings > Troubleshooting tab
  • Reply with the file attached
  • Disable debug logging after sending the log


Attached is the log. DisplayFusion crashed 12/06/2024 @ 11:11AM
Dec 6, 2024  • #33
Owen Muhlethaler (BFS)'s profile on WallpaperFusion.com
@KenW Can you try the following:

  • Open the DisplayFusion Settings window > Troubleshooting tab. Under the "Advanced" dropdown, select "Enable Memory Profiling"
  • Agree to the UAC prompt to start the memory profiling tool
  • Allow DisplayFusion to restart, it may take a while to fully launch while in this mode
  • Use DisplayFusion normally, once the crash happens, exit DisplayFusion in task manager
  • An Explorer window will appear showing a DMW file
  • Send over the DMW file
  • Restart DisplayFusion to disable the memory profiling tool
Dec 10, 2024  • #34
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Ken W
5 discussion posts
Quote:
@KenW Can you try the following:

  • Open the DisplayFusion Settings window > Troubleshooting tab. Under the "Advanced" dropdown, select "Enable Memory Profiling"
  • Agree to the UAC prompt to start the memory profiling tool
  • Allow DisplayFusion to restart, it may take a while to fully launch while in this mode
  • Use DisplayFusion normally, once the crash happens, exit DisplayFusion in task manager
  • An Explorer window will appear showing a DMW file
  • Send over the DMW file
  • Restart DisplayFusion to disable the memory profiling tool


Sorry I just saw this message. Since I've installed v11 (12/12) I have had no crashes. If it does start crashing again I will follow up with these instructions. Thanks so much for getting this resolved....you don't realize how much you depend on software until you can't use it.
Dec 13, 2024  • #35
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