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dimdem66
14 discussion posts
I'm trying to set up monitor profiles on a new computer running Windows 11, and the problem that I'm having is that one monitor won't disable. Graphics card is a 3070, The monitor that won't disable is one HDMI; the rest are on displayport. In the representation of the monitors on the screen it looks like it is disabled, i.e., it moves over to the right. It just doesn't go off. I didn't have this issue on my previous Windows 10 machine with the same monitor. I'm using the newst stable release of DisplayFusion Pro, 9.9.
Feb 12, 2023  • #1
Keith Lammers (BFS)'s profile on WallpaperFusion.com
We've actually completely re-done the Monitor Config code in the latest beta versions. Could you try updating and then try to disable that monitor again?

  • On the Settings > Options tab, enable the "Check for new Beta (newer, unstable) versions" option
  • Click the Apply button
  • Click the "Check for Updates" button

Thanks!
Feb 15, 2023  • #2
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dimdem66
14 discussion posts
Thanks, this seems to have resolved the issue. Although I'm noticing something else now, which is that the taskbar seems to be disappearing on some monitors. I haven't had time to play with it much, but I'm thinking that maybe after I had an application open full screen it's not coming back once the application is closed.
Feb 21, 2023  • #3
Keith Lammers (BFS)'s profile on WallpaperFusion.com
If you enable the "Allow taskbar reloading while full screen" option on the Settings > Taskbar tab, does that help at all?
Feb 22, 2023  • #4
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dimdem66
14 discussion posts
No. Is it possible that DisplayFusion is crashing so that I'm losing the taskbar on all monitors but one? I just noticed that I was in this state and so I tried to open DisplayFusion. The icon was in the notification area, but when I clicked on it it just disappeared. I restarted and the taskbars came back.
Feb 26, 2023  • #5
Keith Lammers (BFS)'s profile on WallpaperFusion.com
That does actually sound like a crash. Could you try updating to the latest beta? We've fixed a lot of stability issues since 9.9, and it's on a newer version of the .NET Framework, so I'd like to see if it still happens there. You can update like this:

  • On the Settings > Options tab, enable the "Check for new Beta (newer, unstable) versions" option
  • Click the Apply button
  • Click the "Check for Updates" button
Mar 1, 2023  • #6
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dimdem66
14 discussion posts
I have updated, which fixed the problem of the monitor not disabling. However, that's when I noticed the issue with the disappearing taskbars, which continues to happen. And it has now happened even when DisplayFusion was running, so it's not just crashes.
Mar 6, 2023  • #7
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Could you send me a debug log for the taskbar issue?

  • On the DisplayFusion Settings > Troubleshooting tab, change the Logging drop-down to "L1: Log Minimal" and click Apply
  • Reproduce the issue and note the time so we'll know where to check in the log file
  • Click the "Export Info to File" button on the Settings > Troubleshooting tab
  • Reply with the file attached
  • Disable debug logging after sending the log
Mar 6, 2023  • #8
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dimdem66
14 discussion posts
Attached. I was away from the computer and the taskbars were missing when I got back, which I think is what usually happens. This means that I can't give you an exact time.
• Attachment [protected]: DisplayFusionDebugInfo.zip [231,900 bytes]
Mar 7, 2023  • #9
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dimdem66
14 discussion posts
Hmm, here's a funny story. I think that explorer.exe is crashing. And this sort of rang a bell with me. I felt like I had seen the issue before on my old computer, but I didn't remember what caused it. So then I looked at an old post of mine here, where I wrote the following in response to another user:

Probably not helpful, but I recently had a similar issue with explorer.exe crashing when the system was idle. While I initially expected that DF might be the problem, in my case it turned out not to be. For me the workaround, if not the solution, was going from using DP to HDMI for a specific monitor. I don't really understand why that fixed it, but the problems disappeared.

I had forgotten all about this, but I bet that is what is causing my issues now. I have a new PC but the same monitors. New graphics card only has one HDMI port, so some monitor that used to be on HDMI is now on DP. I just have to remind myself which monitor that is.
Mar 8, 2023  • #10
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Interesting! The log indicates that DisplayFusion couldn't create any new window handles, which would explain why it couldn't reload the taskbar. After DisplayFusion has been running for a while (hours), could you add these columns to the Details tab in Windows Task Manager and let me know what their values are?

  • Handles
  • GDI Objects
  • User Objects

If you could check those values after waking the computer from sleep as well, that would be great.
Mar 8, 2023  • #11
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dimdem66
14 discussion posts
Right now handles are 1,082, user objects 194, GDI objects 124. However, this morning I moved that tricky monitor off of Displayport and the issue hasn't recurred. Someone on Reddit suggested to my that I might have a bad DP port cable with the pin 20 problem, which I didn't know about, so I have ordered a replacement.
Mar 8, 2023  • #12
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Ok, those definitely look like they're in the normal range so that's good then! Hopefully the new cable will get it sorted out, but please let us know if you need us to look into anything further.

Thanks!
Mar 9, 2023  • #13
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