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Mouse lag in DF 9.7.1 beta 5 and Windows 10 20H2

Bill Y.-C. Su
8 discussion posts
Hello,
I just encountered mouse lag problem again in DisplayFusion 9.7.1 beta 5 with Windows 10 20H2. I'm wondering if there is anyone that having the same problem?
After DisplayFusion exit then everything works fine again. Any suggestion is highly appreciated!
Nov 3, 2020  • #1
PierrotIV
13 discussion posts
Hi,
Same symptoms for me with Windows 20H2 (19042.610).
Regards
Nov 3, 2020  • #2
Owen Muhlethaler (BFS)'s profile on WallpaperFusion.com
Hello,

Were either of you on Display Fusion 9.7 or 9.7.1 beta 4 before you updated to beta 5?

Thanks!
Nov 3, 2020  • #3
PierrotIV
13 discussion posts
Hi,
I was 9.7.1 beta 4.
Regards
Nov 3, 2020  • #4
Bill Y.-C. Su
8 discussion posts
Hello,
I didn't have 9.7.1 beta 4 executed on Win10 20H2 yet and don't have installation package now. I could try it if you could provide a 9.7.1 beta 4 download URL.
Nov 3, 2020  • #5
Owen Muhlethaler (BFS)'s profile on WallpaperFusion.com
Hello,

I'll attach the link for beta 4 below. Can you give that a shot and see if it works?

Thanks!

https://www.binaryfortress.com/Data/Download/?OldVersion=1&DownloadID=46e78019-eb17-47b3-b142-4b5e9d877a75
Nov 4, 2020  • #6
Bill Y.-C. Su
8 discussion posts
Hello,
Thank you for releasing 9.7.1 beta 4. ust tried to install it with all default settings, I didn't discover the mouse lag symptom.
Nov 4, 2020  • #7
the good doctor
35 discussion posts
Agreed ...
I was experiencing periodic mouse lag in DF 9.7.1b5 (WIndows 10 Pro).
Did not experience this in DF 9.7.1b4.
Downgraded DF to 9.7.1b4 and enjoying mouse lag free experience
Nov 5, 2020  • #8
Joe B.
5 discussion posts
Also had same experience with 9.7.1 B5
Upgraded from 9.7.1 B4
I noticed mouse and screen freeze briefly every 5-6 seconds, then fine until next freeze.
Great product! I downgraded to 9.7, but with the link you provided I am going to upgrade to 9.7.1 B4
---
Windows Version: Win10_Svr2016
• Windows Name: Windows 10 Enterprise 1809 (10.0.17763)
• Windows Build Label: 17763.rs5_release.180914-1434
• Windows Installation Type: Client
• x64 Process / System: True / True
• CPU Cores: 8
• .NET Current Full: 4.0.30319.42000
• .NET Current Simple: 4.0
• .NET Installed: 2.0.50727.4927, 3.0.30729.4926, 3.5.30729.4926, 4.0.0.0, 4.7.3190.0
• .NET Installed Highest: 4.7.3190.0
Video Card: Intel(R) HD Graphics 4600
Nov 5, 2020  • #9
Owen Muhlethaler (BFS)'s profile on WallpaperFusion.com
Hello,

@Bill, @Thegooddoctor, @JoeB, Was logging enabled on your system when you were on beta 5?

Thanks!
Nov 5, 2020  • #10
PierrotIV
13 discussion posts
9.7.1 beta 4 works fine with no lag.
No logging enabled while using beta 5.
Nov 5, 2020  • #11
Bill Y.-C. Su
8 discussion posts
Sorry I didn't notice about that. I didn't try to adjust such feature/setting when I was using beta 5. The logging setting should be remained as default value.
Quote:
Hello,
@Bill, @Thegooddoctor, @JoeB, Was logging enabled on your system when you were on beta 5?
Thanks!
Nov 5, 2020  • #12
Owen Muhlethaler (BFS)'s profile on WallpaperFusion.com
Hello,

Can you try updating to our new Beta 6? We're hoping to have it fixed up there.

Let me know how that goes!
Nov 6, 2020  • #13
Steve_C
4 discussion posts
I'm having the same issue with mouse lag on 9.7.1 beta 5 but my Windows version is 20H1.
9.7.1 beta 6 did not fix the issue for me.
Downgraded back to 9.7.1 beta 4 and the problem is gone.
Nov 6, 2020  • #14
Owen Muhlethaler (BFS)'s profile on WallpaperFusion.com
Hi Steve,

Can you try updating back to Beta 6, head into the advanced settings, and enable "Disable System Hooks (Polling)", and see if that helps?

Thanks!
Nov 6, 2020  • #15
PierrotIV
13 discussion posts
Hi,
Installed beta 6: issue exists
Disabled System Hooks (Polling): issue persists
Regards
Nov 6, 2020  • #16
Steve_C
4 discussion posts
Reloaded beta 6 and enabled "Disable System Hooks (Polling)".
Restarted DisplayFusion but the lag was still there.
• Attachment [protected]: DisplayFusionDebugInfo.zip [155,509 bytes]
Nov 6, 2020  • #17
Joe B.
5 discussion posts
I also have the same issue in 9.7.1 beta 6.
Attaching minimal and detailed log files.
Both of these logs were taken without disabling System Hooks.
• Attachment [protected]: DisplayFusion - 9.7.1(b6)-detailed.log [3,291,281 bytes]
• Attachment [protected]: DisplayFusion - 9.7.1(b6)-minimal.log [2,225,597 bytes]
Nov 7, 2020  • #18
Joe B.
5 discussion posts
9.7.1 beta 6, Disabled System Hooks
Attached: Minimal log + DebugInfo + exported settings.
• Attachment [protected]: DisplayFusion971beta6_DisabledSystemHooks.zip [154,532 bytes]
Nov 7, 2020  • #19
Viper0000
6 discussion posts
same, reverted to 9.7 immediately
Nov 8, 2020  • #20
Owen Muhlethaler (BFS)'s profile on WallpaperFusion.com
Hello,

Could you try disabling all 3 hooks listed in beta 6, and see if there's any improvement?

Thanks!
Nov 12, 2020  • #21
PierrotIV
13 discussion posts
Hi,
Installed beta 6 and disabled all 3 hooks: mouse lag is still present.
By the way, I suspect the lag to impact not only mouse but the whole display as task manager is also frozen when the mouse is irresponsive.
Regards,
Nov 12, 2020  • #22
Owen Muhlethaler (BFS)'s profile on WallpaperFusion.com
Hello,

Is it still lagging after restarting your computer after disabling those hooks?

Thanks!
Nov 17, 2020  • #23
PierrotIV
13 discussion posts
Update to beta 6.
Reactivate all hooks.
Reboot.
No lag so far
Nov 19, 2020  • #24
PierrotIV
13 discussion posts
This morning, with no specific reason, the app seemed to relaunch.
Since then the lag is back so I have quit.
Hopefully it will stop lagging after restart, I will post on that later.
Nov 20, 2020  • #25
PierrotIV
13 discussion posts
Confirmed,
After reboot, my beta 6 with all hooks activated has no lag issue.
Nov 20, 2020  • #26
PierrotIV
13 discussion posts
So, the lag suddenly appears and can be stopped by quitting Display Fusion beta 6.
After a reboot, no lag until the next issue.
And so on...
Nov 21, 2020  • #27
Owen Muhlethaler (BFS)'s profile on WallpaperFusion.com
Hello,

Interesting, could I get you to send over a debug log? Here are the steps:

  • On the DisplayFusion Settings > Troubleshooting tab, change the Logging drop-down to "L1: Log Minimal" and click Apply
  • Note the time when the issue happens so we'll know where to check in the log file
  • Click the "Export Info to File" button on the Settings > Troubleshooting tab
  • Submit a new support request with the file attached
  • Disable debug logging after sending the log

Could you also send me over a copy of your troubleshooting info with that as well? Here are the steps for that:

  • Open the Settings > Troubleshooting tab
  • Click the "Export Info to File" button
  • Add it to the new support request with the debug log

Thanks!
Nov 24, 2020  • #28
Andrew Morison39070
5 discussion posts
This is all very interesting.. I couldn't work out what was causing my lag of mouse and display etc... But am seeing the same thing with 10 20H2 and 9.7.1 Beta 6. I was actually looking for issues with Taskbar on my second screen, appearing over the top of windows which are set to maximum. This is especially annoying with Edge or Chrome.
Happy to do some testing on this also.
To be honest, it feels like it has been happening for months.
I've had betas for ages, but didn't click.
Andrew.
Nov 26, 2020  • #29
Owen Muhlethaler (BFS)'s profile on WallpaperFusion.com
Hi Andrew,

We were able to reproduce the issue on our end, and we're looking into it. If we need to collect any information from you, we'll be sure to let you know.

Thanks for the offer!
Nov 26, 2020  • #30
Andrew Morison39070
5 discussion posts
Hi Owen,
Just to confirm, that since turning off:
Disabled System Hooks (application, Polling and Shell), my system has been running much better.
Please note, that it isn't just Mouse Lag, it relates to Windows and Applications when they are moved around.
Very happy to have been able to replicate it. Look forward to reading the release notes for future releases.
Andrew.
Nov 27, 2020  • #31
PierrotIV
13 discussion posts
Hi,
Log sent in a contact message.
Regards,
PierrotIV
Nov 30, 2020  • #32
Owen Muhlethaler (BFS)'s profile on WallpaperFusion.com
Hello,

Thanks for sending that over. We believe we have a fix that will be released in our next beta version. We'll be sure to let you know once it's released.

Thanks for all your help with the testing!
Nov 30, 2020  • #33
Owen Muhlethaler (BFS)'s profile on WallpaperFusion.com
Hello,

This issue should be fixed up in the latest beta, available here: https://www.displayfusion.com/Download/Beta. Please let me know if you still run into any trouble after updating.

Thanks!
Dec 3, 2020  • #34
Steve_C
4 discussion posts
Hi Owen,
Thanks, beta 7 fixed the mouse lag issue that I was seeing.
I don't know if this is related, but I see a similar lag when opening the settings page. During the time the splash screen is playing, the system repeatedly lags. Once the splash screen is gone the lag stops.
Thanks,
Steve
Dec 3, 2020  • #35
Owen Muhlethaler (BFS)'s profile on WallpaperFusion.com
Hi Steve,

Interesting, does it happen just the first time you open the settings page, or each time?

Thanks!
Dec 3, 2020  • #36
Steve_C
4 discussion posts
Every time
Dec 3, 2020  • #37
PierrotIV
13 discussion posts
Hi, I also experiment the lag when opening settings but that exists for a long time. Never reported it as it is not so big a trouble.
Dec 3, 2020  • #38
Keith Lammers (BFS)'s profile on WallpaperFusion.com
I haven't been able to reproduce the mouse lag when opening the Settings window here. Are you guys running laptops or desktops?
Dec 4, 2020  • #39
PierrotIV
13 discussion posts
It's a desktop
Dec 4, 2020  • #40
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Could you attach a backup of your DisplayFusion settings? I'd like to try restoring them here and see if it's related to specific settings being enabled. (Settings > Options > Export)
Dec 4, 2020  • #41
PierrotIV
13 discussion posts
Here you are.
• Attachment [protected]: DisplayFusion Backup (2020-12-04 @ 20-33, 9.7.0.107, ARCEUS, SettingsWindow).reg [73,628 bytes]
Dec 4, 2020  • #42
the good doctor
35 discussion posts
Disabling system hooks fixes the lag ... but then my title bar buttons don't stay with the title bar precisely when I move a window around.
System hooks on still creates mouse lag 9.7.1b10
Dec 25, 2020  • #43
Owen Muhlethaler (BFS)'s profile on WallpaperFusion.com
Hello,

@thegooddoctor Are you referring to the original mouse lag issue, or the mouse lag when opening the settings window?

Thanks!
Dec 29, 2020  • #44
Andrew Morison39070
5 discussion posts
Hi all,
This seems to have come back with 9.8? Anyone else notice.. I've just gone back to disabling the Hooks.. I'll see how that goes..
Andrew.
May 9, 2021  • #45
hoja
30 discussion posts
I also have nasty Mouse Freezing issues with the most recent version of DF Pro. As soon as I turn off the program the issue is gone. Can I upload some debug info for you?
May 9, 2021  • #46
Owen Muhlethaler (BFS)'s profile on WallpaperFusion.com
Hello,

@AndrewMorison39070 How did disabling application hooks work for you?

Thanks!
May 11, 2021  • #47
Andrew Morison39070
5 discussion posts
Still having problems. No issues with CPU usage. I'll need to try it again with DF turned off altogether.
I think my home machine has upgraded to 21H1, but I'll have to check when I get home tonight.
Andrew.
May 11, 2021  • #48
Owen Muhlethaler (BFS)'s profile on WallpaperFusion.com
Hello,

Can you try the following steps and let me know if that helps?

1) Open the Windows Settings > Power & Sleep > Additional Power Settings
2) Click on "Change Plan Settings" > Change advanced power settings
3) Expand "Processor power management" and make sure Max processor state is 100, and try setting the minimum to something a bit higher

Thanks!
May 12, 2021  • #49
hoja
30 discussion posts
Quote:

Expand "Processor power management" and make sure Max processor state is 100, and try setting the minimum to something a bit higher

I will try this too. It's a i76850k Desktop machine in my case. I'll set the minimum to 10% for testing.
• Attachment [protected]: 2021-05-12_19h55_47.png [26,801 bytes]
May 12, 2021  • #50
Andrew Morison39070
5 discussion posts
Hi Owen,
System was back to normal after removing DF.
My system is always set to 100 min and 100 max..
AMD 3900x, 32GB Ram, Samsung 860QVO SSD. Nvidia 1080.
Andrew.
May 13, 2021  • #51
Owen Muhlethaler (BFS)'s profile on WallpaperFusion.com
Hello,

@Hoja Let me know how that works for you.

@AndrewMorison39070 Could you send me over a backup of your DisplayFusion settings? You can grab them in the options tab of the DisplayFusion Settings window, using the "Export Settings" button.

Thanks!
May 13, 2021  • #52
hoja
30 discussion posts
Quote:
@Hoja Let me know how that works for you.

Yup, I will have an eye on this and hope that I won't forget reporting I had made the change one Wednesday and saw no issues yesterday, but I'd like to check for a week to be sure.
May 14, 2021  • #53
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