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Mouse wrap not working consistently after updates.

Roger20
7 discussion posts
Hello, I just updated to the newest Windows version, the May update, and newest Nvidia drivers and now mouse screen wrapping isn't working consistently. Obviously I can't say if something in either update is the actual cause, but it was working fine before these updates today.

I have 2 monitors attached, most of the time it works as intended, wrapping from, say, the left side of the left monitor to the right side of the right monitor.

Sometimes, however, it wraps to just the other side of the current monitor, eg left side of left monitor to right side of left monitor.

I've tried restarting, moving monitors to different positions, etc.

I also have a small split on the left side of the left monitor, where wrapping occurs, if that could somehow be part of the issue.
Jul 4, 2020  • #1
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Interesting, I wonder if the split is contributing to it. Could you send me a copy of your troubleshooting info? Here are the steps:

  • Open the Settings > Troubleshooting tab
  • Click the "Export Info to File" button
  • Reply with the file attached

Thanks!
Jul 7, 2020  • #2
Roger20
7 discussion posts
I've attached my toubleshooting info.
• Attachment [protected]: DisplayFusionDebugInfo.zip [88,757 bytes]
Jul 7, 2020  • #3
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Thanks! I don't see anything out of the ordinary in the troubleshooting info. Would you be able to send me a debug log for this?

  • On the DisplayFusion Settings > Troubleshooting tab, change the Logging drop-down to "L1: Log Minimal" and click Apply
  • The next time it wraps incorrectly, note the time so we'll know where to check in the log file
  • Click the "Export Info to File" button on the Settings > Troubleshooting tab
  • Reply with the file attached
  • Disable debug logging after sending the log

Thanks!
Jul 9, 2020  • #4
Roger20
7 discussion posts
I've attached the new debug information.

I turned logging on, went between the monitors a bunch until it happened, then saved the file. It would be one of the last 3 wraps that did incorrectly, I wanna say the second to last.
• Attachment [protected]: DisplayFusionDebugInfo2.zip [107,860 bytes]
Jul 10, 2020  • #5
Jon Tackabury (BFS)'s profile on WallpaperFusion.com
Are you using Directory Opus by any chance? Right at the end of your log it looks like DisplayFusion's hooks were interrupted by a message from dopus. If so, would you be able to test without it running? Thanks!
Jul 13, 2020  • #6
Roger20
7 discussion posts
I've never used Directory Opus and I can't find any trace of it on my PC, in active processes or files. I closed every actively open program I could find and it's still showing up in the log files.

There's no way to identify what process that message originated from from DF's logs, right? I can't find one.

I'm at a loss.
Jul 14, 2020  • #7
Jon Tackabury (BFS)'s profile on WallpaperFusion.com
I just want to confirm, are you on the latest version 9.7? If so, can you try updating to the newly released beta, 9.7.1 Beta 2 and give that a try? Thanks!
Jul 17, 2020  • #8
Roger20
7 discussion posts
I was on 9.7 and have already been updating as the betas come out, no change in behavior.
Jul 17, 2020  • #9
Jon Tackabury (BFS)'s profile on WallpaperFusion.com
Sorry for the delay, I'm really stumped with this issue! Can you give us a bit more time to test it here and see what we can come up with? Thanks!
Jul 23, 2020  • #10
TheTimmaeh's profile on WallpaperFusion.com
I'm experiencing the exact same issue ever since I updated to the 2004 feature update. Usually the cursor is jumping between the left side of the left monitor and the right side of the right monitor, but now it sometimes jumps to the opposite side of where it came from on any of the other 2 monitors (where it's not supposed to be). I can quickly reproduce this anytime by simply moving it over the end of a monitor and move it back and forth, it usually takes only up to 3-5 tries to make it jump to a different monitor as the expected one. I also noticed that sometimes before the wrapping goes wrong, it refuses to wrap at all.

I updated to the latest beta (9.7.1-Beta4) and still got this issue.
• Attachment [protected]: DisplayFusion.log [275,467 bytes]
• Attachment [protected]: DisplayFusionDebugInfo.zip [34,825 bytes]
Aug 19, 2020  • #11
Keith Lammers (BFS)'s profile on WallpaperFusion.com
I'm super stumped on this! I've been testing on multiple machines and haven't been able to get this issue to occur yet. We're going to keep at it and see what we can find out. We'll be sure to post an update when we've got more news.

Thanks!
Aug 20, 2020  • #12
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Just a quick update on this, I have been able to reproduce this a few times now. It's not 100% consistent, but we'll hopefully be able to track it down and get it fixed up.
Sep 1, 2020  • #13
Roger20
7 discussion posts
Thank you so much for all of your work trying to figure this out.
Sep 1, 2020  • #14
David Nolle
1 discussion post
Hi,
I'm currently having same issue...mouse management has stopped showing up as a choice in contectual (right mouse) displayfusiion menu
Sep 19, 2020  • #15
Keith Lammers (BFS)'s profile on WallpaperFusion.com
@David: Mouse Management has never been an entry in the context menu, but if you open the Settings window, there is a tab for it there.
Sep 22, 2020  • #16
Keith Lammers (BFS)'s profile on WallpaperFusion.com
We've just released a new beta version of DisplayFusion (https://www.displayfusion.com/Download/Beta) and the mouse wrapping inconsistency issue should be all fixed up. Please let us know if you run into any trouble after updating.

Thanks!
Nov 5, 2020  • #17
Roger20
7 discussion posts
Just got around to trying it out again, updated to 9.7.1 Beta 7.

Unfortunately this issue still affects me, albeit much less frequently.
Dec 3, 2020  • #18
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Thanks for the update! I'll check in with our devs on this and see if they have any other thoughts.
Dec 4, 2020  • #19
Keith Lammers (BFS)'s profile on WallpaperFusion.com
@Roger20: I can't seem to reproduce the issue here any more. Is there anything specific that seems to cause it to happen? High CPU load or anything like that?
Dec 14, 2020  • #20
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