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MS Teams does not respond to Move Window to Next Monitor

GreyCrown
6 discussion posts
This may occur with other configurations or key shortcuts but in particular with the Title Bar Icon used for the function "Move Window to Next Monitor" Teams does not respond and stays in the current monitor. Key shortcut Ctrl + Win + X
Microsoft Teams Version 1.4.00.11161 (64-bit)
15 days ago  • #1
Owen Muhlethaler (BFS)'s profile on WallpaperFusion.com
Hello,

Strange, do other functions like "Move Window to Previous Monitor", or "Move Window to Next Monitor and Maximize" work for you?

Thanks!
14 days ago  • #2
GreyCrown
6 discussion posts
Owen, I added those 2 functions to the title bar and neither work on the Teams window. I tested on other application windows and they work as expected. See screen capture, it shows what I do to enable the title bar function.
• Attachment [protected]: 2021-06-02_20-51-53.png [2,341,220 bytes]
13 days ago  • #3
Owen Muhlethaler (BFS)'s profile on WallpaperFusion.com
Hello,

That's really odd, it seems to be working fine on my end. Has this only started happening since updating to DisplayFusion v9.8?

Thanks!
13 days ago  • #4
GreyCrown
6 discussion posts
Owen I only purchased this a few days ago so this is the only version I know of. I have attached a quick video. I had to VNC into the pc so I could get both monitors to show at once. I have an two applicaton windows open and one of them is Teams. I will show how the first app works normally and then i will show how the Teams does not.
• Attachment [protected]: Untitled.mp4 [3,737,264 bytes]
13 days ago  • #5
Owen Muhlethaler (BFS)'s profile on WallpaperFusion.com
Hello,

Could you send me over a backup of your DisplayFusion Settings? You can grab them in the Options tab of the DisplayFusion Settings window, using the "Export Settings" button.

Thanks!
12 days ago  • #6
GreyCrown
6 discussion posts
Sure can, see attached
• Attachment [protected]: DisplayFusion Backup (2021-06-04 @ 15-07, 9.8.0.0, YY219550, SettingsWindow).reg [192,874 bytes]
12 days ago  • #7
Owen Muhlethaler (BFS)'s profile on WallpaperFusion.com
Hello,

Thanks for sending that over. It still seems to work okay when I load your settings. Could you send me over a debug log? Here are the steps:

  • On the DisplayFusion Settings > Troubleshooting tab, change the Logging drop-down to "L1: Log Minimal" and click Apply
  • Reproduce the issue and note the time so we'll know where to check in the log file
  • Click the "Export Info to File" button on the Settings > Troubleshooting tab
  • Reply with the file attached
  • Disable debug logging after sending the log

Thanks!
9 days ago  • #8
GreyCrown
6 discussion posts
Before I activated the logs I cleared them so the file should be clean. I immediatley attempted the move to other monitor at around 14:51 it should be the first entries in the log. I clicked on it twice. First time nothing then I maximized window and clicked again on the move icon. The window jiggled a bit but thats all. See logs
• Attachment [protected]: DisplayFusionDebugInfo.zip [130,827 bytes]
9 days ago  • #9
Owen Muhlethaler (BFS)'s profile on WallpaperFusion.com
Hello,

Thanks for sending that over. It seems like something external is blocking Teams from being moved. Are you running any security software that might be effecting this?

Thanks!
6 days ago  • #10
GreyCrown
6 discussion posts
Owen,
First I want to thank you for the great support of the product. I suspect you are correct. If what you are seeing is true it most likely is security software as this is a corporate laptop. They have End Point Management and Attack Surface Reduction software running along much more that I am probably not even aware of. I can live with this no big deal.
Thanks once again for seeing this through to the end.
6 days ago  • #11
Owen Muhlethaler (BFS)'s profile on WallpaperFusion.com
Hello,

Ah interesting, thanks for confirming. That's strange it's only blocking Teams, but unfortunately I don't think there's anything we can do there.

Sorry I couldn't be of more help!
6 days ago  • #12
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