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laurin1
118 discussion posts
Ok, so I don't understand what changed, but I used to have the Display Fusion Photos Screen Saver on both of my Windows 7 machines when the desktop was locked. Now, on both of these machines Photos is not an option for "Screen Saver at Windows Login Screen" and on one of my machines when it is locked, I get nothing (no screen saver) when set to No Screen Saver, but on the other one, which is also set to No Screen Saver, I get the Display Fusion Photos Screen Saver when the desktop is locked.

Both work fine when the desktop is not locked.

The Help file still says only Blank and Photos are allowed for the "Screen Saver at Windows Login Screen", FYI.
Jan 28, 2015  • #1
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Could you attach a copy of your troubleshooting info? DisplayFusion Photos should work fine at the lock screen, as long as you're logged in, but locked. Not fully logged out.
  • Open the DisplayFusion Settings > Troubleshooting tab
  • Click the Copy to Clipboard button
  • Open Notepad, paste the text, and save the file
  • Reply with the text file attached
Jan 28, 2015  • #2
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laurin1
118 discussion posts
Attached
• Attachment [protected]: Troubleshooting.txt [161,997 bytes]
Jan 29, 2015  • #3
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Thanks! From the troubleshooting info it looks to be configured correctly. To double-check, when you're testing this, are you logging into your machine, then locking it using Win + L, or are you just booting up the machine and not logging in, then waiting for the screen saver to start?
Jan 30, 2015  • #4
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laurin1
118 discussion posts
Win+L
Jan 30, 2015  • #5
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Ok, would you be able to send me a backup of your settings? You can export them using Settings > Options > Export.

Thanks!
Feb 2, 2015  • #6
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laurin1
118 discussion posts
Attached
• Attachment [protected]: DisplayFusion Backup (2015-02-02 @ 13-01, 7.1.99.102, KDAVISHOME).reg.7z [32,649 bytes]
Feb 2, 2015  • #7
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Ok, to clarify that "Screen Saver at Windows Login Screen" option. The screen saver selected there will only be shown when there are no users logged in. If you're logged in, but have just locked the workstation, Windows uses the normal screen saver as configured in DisplayFusion, not the screen saver chosen in the "Screen Saver at Windows Login Screen" section.

So on this machine that you sent the Troubleshooting info from, if you're logged in but locked, you should get the DF Photos screen saver. If all users are logged out completely, then you should get whatever screen saver is selected in the "Screen Saver at Windows Login Screen" section.

Hopefully I explained that right. Please let me know if there's still an issue here :)

Thanks!
Feb 5, 2015  • #8
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laurin1
118 discussion posts
I understand how it works. The "Screen Saver at Windows Login Screen" works as it should. What does not work, and just on this one machine, is when I'm logged in, but have locked the desktop, I get no screen saver at all (stays on the lock screen).
Feb 6, 2015  • #9
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Ah, gotcha, sorry for the misunderstanding! Something could be preventing the machine from entering an idle state. Can you run the following command at an elevated prompt to see if there are any processes or drivers that are requesting the machine to stay active?

powercfg /requests
Feb 6, 2015  • #10
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laurin1
118 discussion posts
I can't test it when the desktop is locked, but that's not the issue, because if I set "Screen Saver at Windows Login Screen" to Black Hole, for example, that is what comes up when the desktop is locked (logged in, but locked).
Feb 9, 2015  • #11
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Ok, that's really weird! It should always use the normal screen saver if no-one is logged in. Would you be able to send a debug log? Here are the steps:
  • On the Troubleshooting tab, change the Logging drop-down to "L1: Log Minimal"
  • Restart DisplayFusion
  • Lock the workstation and wait for the screen saver to start
  • Log back in
  • Send us the DisplayFusion.log and DebugInfo.html files (can be found by clicking the Open Log button on the Troubleshooting tab)
  • Disable debug logging after sending the log

Thanks!
Feb 9, 2015  • #12
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laurin1
118 discussion posts
Well, of course this time it works...:) I'll just keep an eye on it and see I can figure out if there is a specific pattern.
Feb 12, 2015  • #13
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laurin1
118 discussion posts
What does this button do?
• Attachment [protected]: Capture.JPG [29,438 bytes]
Feb 12, 2015  • #14
Keith Lammers (BFS)'s profile on WallpaperFusion.com
That button just refreshes the troubleshooting info on that tab :)
Feb 12, 2015  • #15
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laurin1
118 discussion posts
I think I figured out the problem - the issue occurs when the desktop is locked from an RDP connection.
Feb 19, 2015  • #16
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Oh, interesting! I'll test that out here :)
Feb 19, 2015  • #17
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Sorry for the really late response on this. We had a chance to test this out here, and we can confirm the behaviour you're seeing. However, it's unfortunately a Windows issue that we can't work around. For some reason, when the desktop is locked from an RDP connection like you mentioned, Windows launches that "logon" screen saver, and not the user's screen saver.

Sorry for the bad news!
Apr 21, 2015  • #18
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