Title

Message

Confirm

<< DiscussionsReply

Norton constantly detects displayfusion as a threat

lzj88
9 discussion posts
Every couple of minutes Norton history shows displayfusion as trying to access data (see screenshot). Can someone please explain what the program is trying to do and why Norton might be blocking it as a threat? I have noticed this for a long time on numerous installs of Win 10, just asking now (i.e. its not related to virus definition versions or displayfusion program versions).
• Attachment: snap00476.jpg [126,266 bytes]
snap00476.jpg
snap00476.jpg
Mar 4, 2021  • #1
Owen Muhlethaler (BFS)'s profile on WallpaperFusion.com
Hello,

If you head into the advanced settings in DisplayFusion and disable all 3 system hooks (Applications, polling, and shell) does the issue persist?

Thanks!
Mar 4, 2021  • #2
lzj88
9 discussion posts
I thought removing those three had cleared up the problem, but it has not. I am ok with the Norton triggers happening, I just want clarification as to what was tripping them. It seems Norton doesn't like whatever DF is trying to do to Norton's own .exe file. What is DF trying to do by interacting with the Norton .exe?
Mar 4, 2021 (modified Mar 4, 2021)  • #3
Owen Muhlethaler (BFS)'s profile on WallpaperFusion.com
Hello,

That's really strange, I'm not too sure what could be causing Norton to detect it. Could you send me a copy of your troubleshooting info? Here are the steps:

  • Open the Settings > Troubleshooting tab
  • Click the "Export Info to File" button
  • Reply with the file attached

Thanks!
Mar 5, 2021  • #4
lzj88
9 discussion posts
As requested
• Attachment [protected]: DisplayFusionDebugInfo.zip [31,003 bytes]
Mar 7, 2021  • #5
Owen Muhlethaler (BFS)'s profile on WallpaperFusion.com
Hello,

Thanks for sending that over. Could you also send me over a debug log? Here are the steps for that:

  • On the DisplayFusion Settings > Troubleshooting tab, change the Logging drop-down to "L1: Log Minimal" and click Apply
  • Let DisplayFusion run for a few minutes
  • Click the "Export Info to File" button on the Settings > Troubleshooting tab
  • Reply with the file attached
  • Disable debug logging after sending the log
Mar 8, 2021  • #6
lzj88
9 discussion posts
Attached
• Attachment [protected]: DisplayFusionDebugInfo.zip [91,721 bytes]
Mar 8, 2021 (modified Mar 8, 2021)  • #7
Owen Muhlethaler (BFS)'s profile on WallpaperFusion.com
Hello,

If you disable the multi-monitor taskbar within DisplayFusion, as well as the Alt+Tab handler, does the issue persist?

Thanks!
Mar 9, 2021  • #8
lzj88
9 discussion posts
Both disabled,does not seem to have stopped the Norton blocks
Mar 9, 2021  • #9
Owen Muhlethaler (BFS)'s profile on WallpaperFusion.com
Hello,

What version of Norton Security are you running?

Thanks!
Mar 10, 2021  • #10
lzj88
9 discussion posts
Norton 360, installed version says 22.21.1.151
Mar 10, 2021  • #11
Owen Muhlethaler (BFS)'s profile on WallpaperFusion.com
Hello,

Could you send me over a backup of your settings? You can grab them in the Options tab of DisplayFusion, using the "Export Settings" button.

Thanks!
Mar 12, 2021  • #12
lzj88
9 discussion posts
attached
• Attachment [protected]: DisplayFusion Backup (2021-03-12 @ 16-12, 9.7.1.0, BHAKTI, SettingsWindow).reg [176,766 bytes]
Mar 12, 2021 (modified Mar 12, 2021)  • #13
Owen Muhlethaler (BFS)'s profile on WallpaperFusion.com
Hello,

Strange, I've run the past week with your DisplayFusion backup, and it hasn't triggered Norton at all. Can you try updating to our latest beta and see if the issue persists? Here's the link: https://www.displayfusion.com/Download/Beta/

Let me know how that works!
Mar 22, 2021  • #14
lzj88
9 discussion posts
You won't see the trigger from Norton popping up, you need to go into the detailed Security History and you will see it constantly being tripped and blocked in the background.
Mar 22, 2021 (modified Mar 22, 2021)  • #15
Owen Muhlethaler (BFS)'s profile on WallpaperFusion.com
Hello,

Ah yep, I can see it now. It seems to stop if I disable the title bar buttons within DisplayFusion, under the "Functions" tab. Does that work for you as well?

Thanks!
Mar 22, 2021  • #16
lzj88
9 discussion posts
Seems to work for me as well. So, what exactly is Norton blocking and does it matter?
Mar 22, 2021  • #17
Owen Muhlethaler (BFS)'s profile on WallpaperFusion.com
Hello,

We've just released a new beta that should have this fixed up. We've stopped trying to add the titlebar buttons to the Norton windows, so it shouldn't detect DisplayFusion as a threat anymore. You can find the latest beta here: https://www.displayfusion.com/Download/Beta/

Let me know how that works!
Mar 23, 2021  • #18
Was this helpful?  (1)  
<< DiscussionsReply