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Not able to connect a 2nd Monitor - Error: Failed to call SetDisplayConfig. [HR: 31]

Pranjal Chaubey52076
2 discussion posts
I have two TVs and I am trying to connect them to my Laptop, effectively making a Triple monitor system.

I have connected one tv/monitor directly with the HDMI, and it is working fine.
I am trying to connect the second tv/monitor using the VGA cable, but whenever I try to enable it, I get this error:

An error has occurred while applying your new Monitor configuration.
Please check your settings and try again.
Error: Failed to call SetDisplayConfig. [HR: 31]

After reading a few posts here, I downloaded the 9.7.1 Beta 2 version, but to no avail.

I have an old Dell Machine running running an i3-3120M processor along with Intel HD 4000 Graphics (which supports 3 monitors).
OS is Windows 10.

Any help will be greatly appreciated.
Jul 18, 2020  • #1
Jon Tackabury (BFS)'s profile on
We have had a number of issues reported with the monitor configuration changes in 9.7 and we're actively working on them right now. I have added your contact information to our follow-up list so that when we have a beta release that addresses this issue you'll be the first to know. We'll be in touch soon, either to collect more information or for testing a solution.
Jul 20, 2020  • #2
Pranjal Chaubey52076
2 discussion posts
Thanks Jon!
What is the ETA for the updated version?
Jul 23, 2020  • #3
Jon Tackabury (BFS)'s profile on
We're already working on the issues, hopefully mid-next week we'll have a beta out for testing and we'll follow-up here.
Jul 23, 2020  • #4
Owen Muhlethaler (BFS)'s profile on
We've just released a new DisplayFusion beta version and this issue should be all fixed up. Please let us know if you run into any trouble after updating.

Aug 19, 2020  • #5
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