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Office 2016

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KCbuckeye
4 discussion posts
I'm having an issue in office 2016 and titlebar icons. When an office 2016 window is dragged around the screen, the titlebar icons float behind the window for a bit. See the attached screenshot They work fine with other programs (on windows 10). Apologies if this has been discussed in another topic, i did some searching and couldn't come up with anything.

Thanks for the help!
• Attachment [protected]: Screenshot.jpg [98,996 bytes]
15 days ago  • #1
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Seems like the hooks aren't working for those apps. Do you have any rules for them on the DisplayFusion Settings > Compatibility tab? Or do you have the "Disable Application Hooks" option enabled in the DisplayFusion Settings > Advanced Settings window?
15 days ago  • #2
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KCbuckeye
4 discussion posts
Thanks for the response. I don't have any special rules or have the "Disable Application Hooks" option enabled. Some of the time it seems to hook to Office 2016 program, but sometimes they'll get left behind. Seems to do the same thing for adobe reader.

Things work fine for chrome and firefox. It's not a huge deal, just a bit distracting. Computer was updated from win 7 (no issues with display fusion) to win 10.
15 days ago  • #3
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Ok, very strange indeed! Could you enable debug logging and send me a log next time it doesn't get hooked? Here are the steps:

  • On the DisplayFusion Settings > Troubleshooting tab, change the Logging drop-down to "L1: Log Minimal" and click Apply
  • The next time it doesn't get hooked, note the time so we'll know where to check in the log file
  • Click the "Export Info to File" button on the Settings > Troubleshooting tab
  • Reply with the file attached
  • Disable debug logging after sending the log

Thanks!
13 days ago  • #4
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KCbuckeye
4 discussion posts
Sounds good. I've got it enabled and will post when I have the issue. Thanks!
12 days ago  • #5
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KCbuckeye
4 discussion posts
Logs attached. Happened when I was moving outlook around the screen. Sometimes the titlebar icons would quickly jump back to the program and other times it would take a second or two. Thanks!
• Attachment [protected]: Debug.log [624,837 bytes]
• Attachment [protected]: DebugInfo.html [168,987 bytes]
• Attachment [protected]: DebugService.log [2,317 bytes]
11 days ago  • #6
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Thanks! I'll pass the log over to our devs to see if they can offer some insight here.
11 days ago  • #7
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Ok, so we're a bit stumped here. I can reproduce this behaviour with Adobe Reader, but it makes sense because Adobe Reader runs sandboxed, so it can't communicate back to DisplayFusion to inform it of it's location changing.

It would seem that it's a similar issue with the Office apps on your machine, but I can't reproduce it here. Is this a company computer that you're using? Could there be any security software that might be sandboxing the office apps?
6 days ago  • #8
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