Title

Message

Confirm

Want to earn a free DisplayFusion Pro license? We're looking for DisplayFusion translators!
<< DiscussionsReply

Problem with desktop background on two different screens

Avatar from Gravatar.com
franz900
13 discussion posts
I have been using Display Fusion for a very long time it is a very good program.
With my Full HD monitors I never had any problems with the desktop background.
When I bought a 2k monitor the problem started.
I set up a Silde show that should display the same image on every monitor.
On the primary 2K monitors the picture always looks very good, but on the second Full HD monitor the picture looks shifted.
and the aspect ratio doesn't match anymore.
If I change the aspect ratio in the Nvidia graphics card driver and then reset the image to the second monitor, too.
When I restart the computer the image is moved again and doesn't look good on the second monitor.
What can I do about it?

Translated with DeepL
Dec 16, 2019  • #1
Avatar from Gravatar.com
franz900
13 discussion posts
I just installed the new beta version DisplayFusion 9.6 Beta 7, but the problem still exists.
Dec 16, 2019  • #2
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Could you send me a copy of your troubleshooting info? Here are the steps:

  • Open the Settings > Troubleshooting tab
  • Click the "Export Info to File" button
  • Reply with the file attached
Dec 18, 2019  • #3
Avatar from Gravatar.com
franz900
13 discussion posts
My log file can be found in the attachment.
If I change the resolution of both monitors to FullHD, the image is not shifted.
I hope you can change that to work with 2k and FullHD.
• Attachment [protected]: DisplayFusionDebugInfo.zip [22,943 bytes]
Dec 18, 2019  • #4
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Thanks! Could you send me a screenshot of the full desktop when it's set to 2K so I can see what it looks like, and another one when it's set to 1080?
Dec 18, 2019  • #5
Avatar from Gravatar.com
franz900
13 discussion posts
On the left side of the picture is the 2K resolution and on the right side you can see the 1k resolution and the shift.
The image should look the same on both sides.
• Attachment [protected]: wallpaper.jpg [609,334 bytes]
Dec 18, 2019  • #6
Avatar from Gravatar.com
franz900
13 discussion posts
I took the picture after installing DisplayFusion 9.6 Beta 8.
Dec 19, 2019  • #7
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Thanks, that's interesting! If you open the DisplayFusion Wallpaper window, does it look correct in the previews there?
Dec 19, 2019  • #8
Avatar from Gravatar.com
franz900
13 discussion posts
In the DisplayFusion Wallpaper window, the images are correct.
• Attachment [protected]: Settigns.PNG [229,683 bytes]
Dec 19, 2019  • #9
Avatar from Gravatar.com
franz900
13 discussion posts
If you only adjust the aspect ratio in the Nvidia driver, the picture looks the same on all monitors until the next restart.
Dec 19, 2019  • #10
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Ok, interesting! Could you try navigating to this folder in File Explorer and deleting the "TranscodedWallpaper" file, then see if this issue still happens on the next reboot?
%USERPROFILE%\AppData\Roaming\Microsoft\Windows\Themes\
Dec 19, 2019  • #11
Avatar from Gravatar.com
franz900
13 discussion posts
i have deleted the file %USERPROFILE%\AppData\Roaming\Microsoft\Windows\Themes\ in this folder before but no improvement.
Dec 20, 2019  • #12
Avatar from Gravatar.com
franz900
13 discussion posts
I have installed the new Displayfusion version 9.6 Final the problem is still there.
Dec 20, 2019  • #13
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Ok thanks, another question. If you change the screen resolution and change it back, does that fix it as well?
Dec 21, 2019  • #14
Avatar from Gravatar.com
franz900
13 discussion posts
in fact if I make the resolution smaller and set it back to FullHD then the BIld will fit again.
Dec 21, 2019 (modified Dec 21, 2019)  • #15
Avatar from Gravatar.com
franz900
13 discussion posts
I have updated to the version DisplayFusion 9.6.1.
Unfortunately the problem still exists and I have to change the resolution after every reboot.
Dec 23, 2019  • #16
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Thanks for the update! We'll check in to any other possible solutions after the holidays and keep you posted on what we find out.
Dec 31, 2019  • #17
Avatar from Gravatar.com
franz900
13 discussion posts
I also wish you a happy new year!

i have installed the new beta version DisplayFusion 9.6.2 Beta 1 and the problem is unchanged.

I wanted to give this as a feedback because in the changelog in the direction Monitor Wallpaper you could find something.
Jan 3, 2020  • #18
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Happy new year to you as well! We haven't found a solution to this yet as we're still not able to replicate the issue here

I'm keeping this open on my list, and will update when I have more news.

Thanks!
Jan 7, 2020  • #19
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Quick question, does this happen after a full restart of the computer? Or just when the computer wakes from sleep mode?
Jan 20, 2020  • #20
Avatar from Gravatar.com
franz900
13 discussion posts
This happens after a complete restart of the computer.
And only if the primary monitor is set to 2k resolution.
Jan 20, 2020  • #21
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Ok, thanks! I'll keep testing and will keep you updated if/when we're able to reproduce it and find a solution.
Jan 21, 2020  • #22
Was this helpful?  Login to Vote  Login to Vote
<< DiscussionsReply