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Problem with some windows

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Mathieu Levesque35385
11 discussion posts
Hi, I purchased DisplayFusion on steam and I'm very happy with it, thanks for that great software!

However I have a very annoying problem with windows opened within a particular application (Questrade IQ Edge).

I can save thoses windows positions into position profiles and it works fine and I can load it back.

I use splitted monitor and I try to move one of those window into a splitted screen, look like it doesnt detect it and I can't have it to maximize into that split. It seems to ignore completly the splitted screen.

However, when I do it with any other application, or the 'main parent window' of the application, it works fine.

Any idea how I could fix it?

Best Regards
25 days ago  • #1
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Do those windows go full screen when maximized?
23 days ago  • #2
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Mathieu Levesque35385
11 discussion posts
Hi Keith,

yes the go full screen (full monitor). They don't seems to work with the splitted screen.

Best Regards
Mathieu
23 days ago  • #3
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Unfortunately full screen windows can't be constrained to splits, as they're not resizeable windows

Sorry!
22 days ago  • #4
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Mathieu Levesque35385
11 discussion posts
Hi Keith, I think there is a misunderstanding.

The windows are resizable, and I can set them fullscreen using the full screen icon.

I can also size their positions and size in a 'windows positions profile' and it work fine.

The problem is that these windows do not care about the splitted monitor.
They act as it it wasn't splitted at all.

If move them around, I should be able to restrain them to a splitted monitor part.

If I hit the fullscreen icon, it goes full screen (full monitor), ignoring the monitor is splitted.

All other apps I tested works fine I can move them in splitted part of the monitor I want.

Best Regards
Mathieu
• Attachment [protected]: fullscreen.png [246,827 bytes]
• Attachment [protected]: resized_manally.png [1,217,339 bytes]
22 days ago  • #5
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Mathieu Levesque35385
11 discussion posts
Hi Keith, any idea?

Best Regards
19 days ago  • #6
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Ok, Could you send me a copy of your troubleshooting info, copied while one of those windows is maximized? Here are the steps:

  • Open the Settings > Troubleshooting tab
  • Click the "Export Info to File" button
  • Reply with the file attached
19 days ago  • #7
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Mathieu Levesque35385
11 discussion posts
Hi Keith,

here is the file.

There is 2 windows on screen #4, 1 maximized and 1 not maximized.

Thanks for your help!
Best Regards
• Attachment [protected]: DisplayFusionDebugInfo.zip [32,403 bytes]
18 days ago  • #8
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Thanks! Everything looks ok there. Could you send over a full debug log? Here are the steps for that:

  • On the DisplayFusion Settings > Troubleshooting tab, change the Logging drop-down to "L1: Log Minimal" and click Apply
  • Try maximizing the window to a split and note the time so we'll know where to check in the log file
  • Click the "Export Info to File" button on the Settings > Troubleshooting tab
  • Reply with the file attached
  • Disable debug logging after sending the log
16 days ago  • #9
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Mathieu Levesque35385
11 discussion posts
Hi Keith,

I maximized a questrade child window at 14:53 on monitor #4 which is splitted. It goes full screen (full monitor). It is not detecting split when moving the window around the monitor (other apps does)

Not sure if that help, but it is being saved as having a windows class of "Qt5QWindowToolSaveBits" in windows postion profiles.

Here is the file

Thanks again!
Mathieu
• Attachment [protected]: DisplayFusionDebugInfo.zip [42,905 bytes]
16 days ago (modified 16 days ago)  • #10
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Thanks! It seems like the window just isn't getting hooked by DisplayFusion. Does it run under a different user account by any chance?
14 days ago  • #11
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Mathieu Levesque35385
11 discussion posts
Hi Keith,

no they it runs on my user account as other apps.

Also, noticed the displayfusion tools icons ( move window to next monitor, Maximize window) do not appear in the top bar of the window.

Thanks!
Mathieu
• Attachment [protected]: processes.png [20,113 bytes]
14 days ago  • #12
Keith Lammers (BFS)'s profile on WallpaperFusion.com
My only other guess here is that it runs sandboxed, preventing it from being hooked. Do you have a support contact for that app that you can ask if it runs sandboxed?
13 days ago  • #13
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Mathieu Levesque35385
11 discussion posts
I will give them a call, not sure I will get an answer though.

If it would be sandboxed, would I be able to save windows positions and sizes in "position profiles" for that app? I'm able to do that and use profiles to move windows around.

Best Regards
Mathieu
13 days ago  • #14
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Good question! I'm not 100% sure to be honest, I'll need to check on that. Could you grab one more debug log for me as well so I can see the log entries for when it first starts up?

  • Close all Questrade windows
  • On the DisplayFusion Settings > Troubleshooting tab, change the Logging drop-down to "L1: Log Minimal" and click Apply
  • Open Questrade, then try maximizing a window again and note the time so we'll know where to check in the log file
  • Click the "Export Info to File" button on the Settings > Troubleshooting tab
  • Reply with the file attached
  • Disable debug logging after sending the log
13 days ago  • #15
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Mathieu Levesque35385
11 discussion posts
I maximized the window at at around 14:12:19.

Here is the log file attached.

Would it help if I send you a demo account so you can try it yourself?

Best Regards
Mathieu
• Attachment [protected]: DemoAccount.txt [335 bytes]
• Attachment [protected]: DisplayFusionDebugInfo.zip [42,673 bytes]
13 days ago (modified 13 days ago)  • #16
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Oh that's great! I'll set that up on Monday and give it a test to see what I can find out, thanks!
12 days ago  • #17
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Thanks! We've had a chance to do some testing here and this app doesn't send a Windows message when it's maximizing, so the DisplayFusion hooks don't know it's maximizing and that it should be resized.

I'm going to check in with our developers to see if there might be any possible workarounds.
9 days ago  • #18
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Ok, we may have a workaround for this. We'll give it a try and let you know how it goes. It will require some code changes, so it may be a few weeks.
8 days ago  • #19
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Mathieu Levesque35385
11 discussion posts
Great!!

Thank you very much for the awesome support!

I'm glad to hear there is a possible workaround.

I will me more than happy if it works!!

Mathieu
8 days ago  • #20
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