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Problem with some windows

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Mathieu Levesque35385
23 discussion posts
Hi, I purchased DisplayFusion on steam and I'm very happy with it, thanks for that great software!

However I have a very annoying problem with windows opened within a particular application (Questrade IQ Edge).

I can save thoses windows positions into position profiles and it works fine and I can load it back.

I use splitted monitor and I try to move one of those window into a splitted screen, look like it doesnt detect it and I can't have it to maximize into that split. It seems to ignore completly the splitted screen.

However, when I do it with any other application, or the 'main parent window' of the application, it works fine.

Any idea how I could fix it?

Best Regards
Jan 25, 2020  • #1
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Do those windows go full screen when maximized?
Jan 27, 2020  • #2
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Mathieu Levesque35385
23 discussion posts
Hi Keith,

yes the go full screen (full monitor). They don't seems to work with the splitted screen.

Best Regards
Mathieu
Jan 27, 2020  • #3
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Unfortunately full screen windows can't be constrained to splits, as they're not resizeable windows

Sorry!
Jan 28, 2020  • #4
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Mathieu Levesque35385
23 discussion posts
Hi Keith, I think there is a misunderstanding.

The windows are resizable, and I can set them fullscreen using the full screen icon.

I can also size their positions and size in a 'windows positions profile' and it work fine.

The problem is that these windows do not care about the splitted monitor.
They act as it it wasn't splitted at all.

If move them around, I should be able to restrain them to a splitted monitor part.

If I hit the fullscreen icon, it goes full screen (full monitor), ignoring the monitor is splitted.

All other apps I tested works fine I can move them in splitted part of the monitor I want.

Best Regards
Mathieu
• Attachment [protected]: fullscreen.png [246,827 bytes]
• Attachment [protected]: resized_manally.png [1,217,339 bytes]
Jan 28, 2020  • #5
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Mathieu Levesque35385
23 discussion posts
Hi Keith, any idea?

Best Regards
Jan 31, 2020  • #6
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Ok, Could you send me a copy of your troubleshooting info, copied while one of those windows is maximized? Here are the steps:

  • Open the Settings > Troubleshooting tab
  • Click the "Export Info to File" button
  • Reply with the file attached
Jan 31, 2020  • #7
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Mathieu Levesque35385
23 discussion posts
Hi Keith,

here is the file.

There is 2 windows on screen #4, 1 maximized and 1 not maximized.

Thanks for your help!
Best Regards
• Attachment [protected]: DisplayFusionDebugInfo.zip [32,403 bytes]
Feb 1, 2020  • #8
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Thanks! Everything looks ok there. Could you send over a full debug log? Here are the steps for that:

  • On the DisplayFusion Settings > Troubleshooting tab, change the Logging drop-down to "L1: Log Minimal" and click Apply
  • Try maximizing the window to a split and note the time so we'll know where to check in the log file
  • Click the "Export Info to File" button on the Settings > Troubleshooting tab
  • Reply with the file attached
  • Disable debug logging after sending the log
Feb 3, 2020  • #9
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Mathieu Levesque35385
23 discussion posts
Hi Keith,

I maximized a questrade child window at 14:53 on monitor #4 which is splitted. It goes full screen (full monitor). It is not detecting split when moving the window around the monitor (other apps does)

Not sure if that help, but it is being saved as having a windows class of "Qt5QWindowToolSaveBits" in windows postion profiles.

Here is the file

Thanks again!
Mathieu
• Attachment [protected]: DisplayFusionDebugInfo.zip [42,905 bytes]
Feb 3, 2020 (modified Feb 3, 2020)  • #10
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Thanks! It seems like the window just isn't getting hooked by DisplayFusion. Does it run under a different user account by any chance?
Feb 5, 2020  • #11
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Mathieu Levesque35385
23 discussion posts
Hi Keith,

no they it runs on my user account as other apps.

Also, noticed the displayfusion tools icons ( move window to next monitor, Maximize window) do not appear in the top bar of the window.

Thanks!
Mathieu
• Attachment [protected]: processes.png [20,113 bytes]
Feb 5, 2020  • #12
Keith Lammers (BFS)'s profile on WallpaperFusion.com
My only other guess here is that it runs sandboxed, preventing it from being hooked. Do you have a support contact for that app that you can ask if it runs sandboxed?
Feb 6, 2020  • #13
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Mathieu Levesque35385
23 discussion posts
I will give them a call, not sure I will get an answer though.

If it would be sandboxed, would I be able to save windows positions and sizes in "position profiles" for that app? I'm able to do that and use profiles to move windows around.

Best Regards
Mathieu
Feb 6, 2020  • #14
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Good question! I'm not 100% sure to be honest, I'll need to check on that. Could you grab one more debug log for me as well so I can see the log entries for when it first starts up?

  • Close all Questrade windows
  • On the DisplayFusion Settings > Troubleshooting tab, change the Logging drop-down to "L1: Log Minimal" and click Apply
  • Open Questrade, then try maximizing a window again and note the time so we'll know where to check in the log file
  • Click the "Export Info to File" button on the Settings > Troubleshooting tab
  • Reply with the file attached
  • Disable debug logging after sending the log
Feb 6, 2020  • #15
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Mathieu Levesque35385
23 discussion posts
I maximized the window at at around 14:12:19.

Here is the log file attached.

Would it help if I send you a demo account so you can try it yourself?

Best Regards
Mathieu
• Attachment [protected]: DemoAccount.txt [335 bytes]
• Attachment [protected]: DisplayFusionDebugInfo.zip [42,673 bytes]
Feb 6, 2020 (modified Feb 6, 2020)  • #16
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Oh that's great! I'll set that up on Monday and give it a test to see what I can find out, thanks!
Feb 7, 2020  • #17
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Thanks! We've had a chance to do some testing here and this app doesn't send a Windows message when it's maximizing, so the DisplayFusion hooks don't know it's maximizing and that it should be resized.

I'm going to check in with our developers to see if there might be any possible workarounds.
Feb 10, 2020  • #18
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Ok, we may have a workaround for this. We'll give it a try and let you know how it goes. It will require some code changes, so it may be a few weeks.
Feb 11, 2020  • #19
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Mathieu Levesque35385
23 discussion posts
Great!!

Thank you very much for the awesome support!

I'm glad to hear there is a possible workaround.

I will me more than happy if it works!!

Mathieu
Feb 11, 2020  • #20
Keith Lammers (BFS)'s profile on WallpaperFusion.com
We've just released a new DisplayFusion Beta version and this issue should be all fixed up. Please let us know if you run into any trouble after updating.

Thanks!
Mar 6, 2020  • #21
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Mathieu Levesque35385
23 discussion posts
Hi, I updated to 9.7 beta 5.

The issue is still the same, I actually do not see any change at all.
Is there a setting I have to change or something?

Thanks!
Mar 9, 2020  • #22
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Nope, the Questrade window should now maximize to the splits when you click the maximize button. Is it the split maximizing that's still not working, or the Window Position Profiles?
Mar 10, 2020  • #23
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Mathieu Levesque35385
23 discussion posts
Hi Keith,

using a windows position profile always worked. I can save positions and restore.

The questrade child windows maximize to full monitor and not to split. When moving the windows around it doesnt detect at all that there is splits.

Please see video:
https://www.youtube.com/watch?v=LqXKuvnsPBY

Thanks!
Mar 10, 2020  • #24
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Ok, I'll need to do some further testing on this here. I'll keep you posted when I've had a chance and what I find out!
Mar 12, 2020  • #25
Keith Lammers (BFS)'s profile on WallpaperFusion.com
We've just posted 9.7 Beta 6, and that issue should be fixed up now as well

Thanks!
Mar 27, 2020  • #26
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Mathieu Levesque35385
23 discussion posts
Hi Keith,

installed the new beta version. No changes, it doesnt work, it does the same.

Best Regards
Mathieu
Mar 31, 2020  • #27
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Are you testing by dragging the Questrade window, or by clicking the maximize button on the window?
Apr 2, 2020  • #28
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Mathieu Levesque35385
23 discussion posts
Hi Keith,

I tried again and what I replied is not completly true.

The 'main' window works when dragging but not the maximize button.

However, the child windows (when you detach them from the main window, using the small icon next to fullscreen) do not work on drag or maximize.

It is the child windows I would like to work, as the main window is always full screen on my #1 monitor.

Let me know if you need a new trial account as it may expires sometimes.

Again, thanks for the help!

Best Regards
Apr 2, 2020  • #29
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Strange! It seems to be working for me. Maybe I'm testing it wrong? I've attached a video, let me know what you think.
• Attachment: 2020-04-02_11-58-05.mp4 [1,251,774 bytes]
Apr 2, 2020  • #30
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Mathieu Levesque35385
23 discussion posts
Oh well it seems to work on your side!. It is weird I've installed the latest beta.. Any idea what it could be?

Best Regards
Mathieu
Apr 2, 2020  • #31
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Mathieu Levesque35385
23 discussion posts
Found the problem.. just tried with the 'demo'/practice app and it is working, but not in the 'real' one, which look exactly the same but there obvioulsy something different. Could it be a class name or something?

Best Regards
Apr 2, 2020  • #32
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Oh wow, that's interesting! I will check with our devs to see how we identify those child windows and see what info I can grab from you.
Apr 3, 2020  • #33
Keith Lammers (BFS)'s profile on WallpaperFusion.com
It looks like it may just be due to a different EXE name. Could you send me the full path the EXE for the live Questrade app?

Thanks!
Apr 6, 2020  • #34
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Mathieu Levesque35385
23 discussion posts
Hi Keith,

Great if it is that simple!

here it is:
"C:\Program Files (x86)\Questrade IQ Edge\QuestradeIQEdge.exe"

Best Regards
Mathieu
Apr 6, 2020  • #35
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Perfect, thanks!
Apr 6, 2020  • #36
Keith Lammers (BFS)'s profile on WallpaperFusion.com
We've just released 9.7 Beta 7. Could you give it a try and let me know how it works out? It should be fully fixed now with any luck
Apr 8, 2020  • #37
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Mathieu Levesque35385
23 discussion posts
Hi Keith, that does work! Thanks a bunch!

Will it eventually work with drag&drop? That would just be perfect!

Best Regards
Mathieu
Apr 9, 2020  • #38
Keith Lammers (BFS)'s profile on WallpaperFusion.com
We've made another tweak that should hopefully fix the drag and drop for the next beta
Apr 14, 2020  • #39
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Mathieu Levesque35385
23 discussion posts
Nice!!! Can't wait

Thanks again for your *!!**AWESOME**!!* support!
Apr 15, 2020  • #40
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Mathieu Levesque35385
23 discussion posts
Hi, I installed latest beta and just wanted to follow up.

The drag&drop works! So everything is now working 100%!!

Thank you again for your great support!
May 5, 2020  • #41
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Excellent, glad to hear it! Hope you have a great week and weekend!
May 6, 2020  • #42
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Mathieu Levesque35385
23 discussion posts
Hi Keith, I have installed latest beta (#15), the drag&drop functionnality for IQEdge no longer works.

The last version I had installed was #10, so I had to reinstall it in order for the drag&drop to works again.

Will it be back in the next beta?

Best Regards
Mathieu
Jun 8, 2020  • #43
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Strange! We didn't intentionally remove that functionality. Let me check in with our developrs on this.

Thanks!
Jun 9, 2020  • #44
Keith Lammers (BFS)'s profile on WallpaperFusion.com
We just posted Beta 17 today, could you try updating to that and let me know if it's still broken there as well?
Jun 9, 2020  • #45
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Actually don't worry about testing it, I was able to test it here and can confirm that it's not working for the child windows for some reason. We'll see what we can do!
Jun 9, 2020  • #46
Keith Lammers (BFS)'s profile on WallpaperFusion.com
We've just released a new DisplayFusion beta version and this issue should be all fixed up. Please let us know if you run into any trouble after updating.

Thanks!
Jun 12, 2020  • #47
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Mathieu Levesque35385
23 discussion posts
Hi Keith, thanks!

It works fine again with the new beta

Best Regards
Jun 15, 2020  • #48
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Excellent, glad to hear it!
Jun 15, 2020  • #49
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