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Profiles with splits don't automatically load when monitor disconnected/reconnected

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David Doran364551
6 discussion posts
I have an issue, where if I add/remove a monitor, my main monitor retains the splits I have set, but the other monitors "forget" that they had a split set up. This requires me to re-establish the splits every time I change monitor configurations. Is there a way to get the splits to save to the monitor? I'd imagine this is similar to docking/undocking a laptop, but in my case, I have a 4th monitor that I use for my work computer during the day, and I use a displayport switchbox to connect it back to my main PC during nights and weekends.
23 days ago (modified 19 days ago)  • #1
Keith Lammers (BFS)'s profile on WallpaperFusion.com
@David Doran364551: If you save each configuration as a monitor profile, it should automatically re-apply the splits when it detects those monitors are there. If you've got the profiles saved already and it's not loading them automatically, does manually loading the profile work, or do you have to set it up using the splits and padding window?
23 days ago  • #2
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David Doran364551
6 discussion posts
So I played around a bit, and found that if I manually select the profiles, the splits are there, but it doesn't automatically switch profiles. I also had this problem prior to 10.0, and after updating, my issue was unaffected.
19 days ago  • #3
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Moved this to a new topic. Could you describe one of the scenarios in detail? I'll do some further testing here. (e.g. is it something like you have two monitors enabled, both with splits configured, and you enable a third monitor, the splits get cleared?)
19 days ago  • #4
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David Doran364551
6 discussion posts
so I have 4 monitors total, but have the 4th monitor connected to my work computer during the day, so when I'm off of work, I'm effectively connecting the 4th monitor. All the monitors have at least 1 split enabled. When I start work, I'm effectively disconnecting the 4th monitor, and going back to 3. I have a 3 monitor and a 4 monitor profile with the splits all set, and can manually select the profile and am off to the races. If I don't select the profile manually, only my primary monitor's splits are remembered.
19 days ago  • #5
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Ok, so something like this?

  • 4 monitors connected, all 4 have splits enabled
  • Disconnect monitor 4
  • Monitor 1 still has its splits, but monitors 2 and 3 lose theirs?
17 days ago  • #6
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David Doran364551
6 discussion posts
Yes that sums it up. I am able to manually select the profile so I don't have to re-create the splits every time, but there's still a manual step involved.
17 days ago  • #7
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Ok, thanks for confirming! Could you send me a copy of the DisplayFusion troubleshooting info (steps below) when you have the 4th monitor connected, and then another copy after you disconnect it?

  • Open the Settings > Troubleshooting tab
  • Click the "Export Info to File" button
  • Reply with the file attached
  • Close the settings window

Thanks!
16 days ago  • #8
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David Doran364551
6 discussion posts
Here are the files you requested
• Attachment [protected]: DisplayFusionDebugInfo-3 monitors.zip [642,179 bytes]
• Attachment [protected]: DisplayFusionDebugInfo-4 monitors.zip [635,227 bytes]
15 days ago  • #9
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Thanks! I believe this is happening because monitors 2 and 3 are swapping IDs when you remove monitor 4. We're going to dig into this a bit further to confirm.
10 days ago  • #10
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David Doran364551
6 discussion posts
Thanks for the reply. I did notice the monitor numbers were changing, and thought that might have something to do with it. I wonder if it has anything to do with the order of the ports the monitors are connected to, because this issue started when I moved some monitors around and likely plugged the monitors into different ports.
10 days ago  • #11
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