Rule to move application window not working when maximised window already open

WARNING: You currently have Javascript disabled!
This website will not function correctly without Javascript enabled.

Connect Onsite

37 discussion posts

I have a rule that moves all word windows to the right-hand monitor when open. This is working great, until I manually (click the 'move window to next monitor' button) move a word document to the left-hand monitor and leave it maximised. When I then open another word document, it stays on the left-hand monitor and the rule is ignored. As soon as I force the window back to the right-hand monitor using the button, the rule continues to work, even if i force another document to the left-hand monitor after this! It seems to be a small blip where DF needs to be reminded how the behaviour of word documents should work?

Jul 3, 2014 • #1

Word tends to re-use some window handles, which messes up the Window Location feature a bit. I'll definitely test this out here though to see what I can do. Which version of Word are you running?

Jul 3, 2014 • #2

Connect Onsite

37 discussion posts

Hi

I am running word 2010

Thanks!

Jul 9, 2014 • #3

I can't seem to reproduce this issue here. Could you send over a debug log? Here are the steps:

On the Troubleshooting tab, change the Logging drop-down to "Logging: Important Only"
Restart DisplayFusion
Reproduce the issue and note the time so we'll know where to check in the log file
Send us the DisplayFusion.log and DebugInfo.html files (can be found by clicking the Open Log button on the Troubleshooting tab)
Disable debug logging after sending the log

Thanks!

Jul 10, 2014 • #4

Connect Onsite

37 discussion posts

Since upgrading to the latest version of DF, this issue hasn't occurred again - I will keep an eye on it and let you know

Jul 17, 2014 • #5

Sounds good, thanks!

Jul 17, 2014 • #6

Connect Onsite

37 discussion posts

OK I've now upgraded to the latest Beta version of DF, and this behaviour has started up again

Aug 14, 2014 • #7

Could you update to 6.0.1 Beta 4, and send over a new debug log?

Thanks!

Aug 20, 2014 • #8

Connect Onsite

37 discussion posts

It was all looking so promising - all windows were moving to the right, even if i forced one to the left monitor, the next one would still move to the right screen.
Then I closed a couple of documents down, and the next one I opened, stayed on the left screen in a small window. I forced that one to the right and maximised, then the next one opened and moved to the right as normal. I then closed another document down and again as soon as I opened another word document, it stuck to the left monitor and as a small window

Logs attached!

• Attachment [protected]: DebugInfo.html [102,927 bytes]

• Attachment [protected]: DisplayFusion.log [622,358 bytes]

Aug 21, 2014 (modified Aug 21, 2014) • #9

Bummer! Sorry for the delayed response on this. I'll do some testing with it again to see what we can do

Aug 26, 2014 • #10

Connect Onsite

37 discussion posts

I don't know if you want me to start a new discussion or pin this onto the bottom of this issue, but I have since also noticed the following issue.
If a word document is minimised on the left monitor, and I use the option right-click and close, the box that prompts to save the document moves itself to the right-monitor

Sep 4, 2014 • #11

On the Settings > Window Management tab, do you have the "Centre child windows over the parent window" option enabled?

Sep 5, 2014 • #12

Connect Onsite

37 discussion posts

Yes, but if I turn that off, it then causes another issue of prompt windows maximizing on the right-hand monitor!

Sep 8, 2014 • #13

Yeah, that's unfortunately because those dialogs are detected as part of the Word process. In the future we'll hopefully add a way to do Window Location by Title or Class, which should help in that case.

The Window Location issue, where the Word document ignores the rule, seems to happen after I've moved a Word doc to the other monitor, then closed it. The next one I open is ignored by Window Location in DF because Word re-uses the same Window Handle as the one that was previously closed. I'm not sure what we can do to fix this, but I've added it to our list and we'll see what we can do

Thanks!

Sep 10, 2014 • #14

Connect Onsite

37 discussion posts

Hi

Have you made any head-way with these issues? I've updated to the latest 7.0 beta2 but still getting the issues occurring

Thanks!

Sep 25, 2014 • #15

Not yet, sorry. Still working on it though!

Sep 26, 2014 • #16

Connect Onsite

37 discussion posts

Not a problem, thank you for trying!

Oct 2, 2014 • #17

Connect Onsite

37 discussion posts

Hi

I've noticed a number of BETA releases lately, but we are still having this issue occur - have you found any fix for this at all?

Thanks!

Nov 20, 2014 • #18

Unfortunately we haven't found a way to fix this yet, but we will be sure to let you know when we're able to.

Thanks!

Nov 20, 2014 • #19

Connect Onsite

37 discussion posts

Hi Keith

Sorry to keep chasing on this, but have you had any more thoughts on the issue we are having?

Kind Regards

Helen

Jan 14, 2015 • #20

No luck yet, sorry

Jan 16, 2015 • #21

Connect Onsite

37 discussion posts

Hi Keith

Hope you had a good Easter?

Has there been any movement on this issue at all please?

Thanks

Helen

Apr 9, 2015 • #22

I did have a good Easter, hope yours was good too! No luck on this unfortunately, but we did discuss it again the other day and we have a new idea on how to try and solve it. When we've had a chance to work on it I'll be sure to let you know.

Thanks!

Apr 9, 2015 • #23

Connect Onsite

37 discussion posts

Hi Keith

Any luck with this issue at all please?

Kind Regards

Helen

Jun 9, 2015 • #24

Not yet, but we're hoping to have a solution for 7.2. Rest assured that I will post an update if/when we're able to get it fixed up

Jun 9, 2015 • #25

Was this helpful?

(-)