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Screen Snapping Not working

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Spankfish
12 discussion posts
Hi, I have just installed DF through Steam. I have one large Dell U38 monitor. I have split my screens into a vertical down the middle and the left side then slip horizontally as well. When I drag a window into any section, it doesn't snap, just sits there. If I then click the Maximise \option on the window, it expands to the size of the window, but the auto snap is not happening. Really frustrating me. Help! Thanks Andy
• Attachment [protected]: Annotation 2020-07-03 101449.png [609,323 bytes]
• Attachment [protected]: Annotation 2020-07-03 101739.png [71,905 bytes]
Jul 3, 2020 (modified Jul 3, 2020)  • #1
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Could you try enabling the "Show monitor selector when dragging non-maximized windows to split monitors" option on the DisplayFusion Settings > Window Management tab and let me know if that makes any difference at all?

Thanks!
Jul 7, 2020  • #2
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Spankfish
12 discussion posts
Hi I tried that, it seems to have helped. The only thing I've noticed is that if I am on window and I drag it to a new snap area, and then drag back - it doesn't snap back to the section I was in. It just floats, and then I have to maximise to get it to snap back. Is that the expected behaviour? Otherwise I think you have fixed it, so thank you!
Jul 8, 2020  • #3
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Are you dragging it back to another split monitor section, or to a monitor that's not split?
Jul 9, 2020  • #4
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Nevermind, that was a silly question, your original post says you only have one monitor

How quickly are you dragging it to a section and then back? I'm wondering if there's an issue with timing on this.
Jul 9, 2020  • #5
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Spankfish
12 discussion posts
Not particulary quickly, and it doesn't matter how many times I do it, it doesn't snap. But if I go to a different window on a differnt part of the screen and drag to that area then I see the 1.1 in bold and it will snap. So it's like it just doesn't recognise that particular window whatsoever, but it does recognise others. Kind of annoying but I'm finding ways to deal with it, but it's not a great UI experience.
Jul 10, 2020  • #6
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Ok, thanks! When you say you're dragging it to the new area and then back, is that all in one motion, not releasing the mouse cursor in between?
Jul 10, 2020  • #7
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Spankfish
12 discussion posts
No, releasing in between. Should I do a video and send it through?
Jul 10, 2020  • #8
Jon Tackabury (BFS)'s profile on WallpaperFusion.com
A video would be amazing, just to make sure we're on the same page with reproducing the issue on our end. Thanks!
Jul 13, 2020  • #9
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Spankfish
12 discussion posts
Hey Keith, here is the video, unfortunately it doesn't seem to pickup the 1.1, 1.2, 1.3 snapping visual cues your product shows on screen - not showing in the zoom, but hopefully you get the idea from my audio when the snapping is working.

Happy to do an actual zoom with you as well if that helps.

Cheers
Andy
• Attachment [protected]: Display Fusion Zoom.mp4 [26,401,822 bytes]
Jul 13, 2020 (modified Jul 13, 2020)  • #10
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Spankfish
12 discussion posts
Any update? Thanks Andy
Jul 17, 2020  • #11
Jon Tackabury (BFS)'s profile on WallpaperFusion.com
Hi Andy, sorry for the delayed response! That video was very helpful and it gave me an idea. In the DisplayFusion Settings window on the Window Management tab can you try enabling the "Enable maximized window dragging between monitors" option, and also enable both child options as well? The important one here is the "Show selector when dragging non-max'd" option. Thanks!
Jul 23, 2020  • #12
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Spankfish
12 discussion posts
:Hi, no luck. If anything it seems worse. At the moment, I'm not getting the 1.1, 1.2 snapping showing whatsoever. If I drag a window around it doesn't show or snap whatsoever. If I maximise the window is expands to the size of the display fusion config - eg I'm 1/2 and 1/2 at the moment and if I maximise the window it goes to 50%. But otherwise it's not doing anything and feels worse than what I had previously. Is the potentially a software clash issue. What is the process for a refund if this can't be resolved. I'm a bit over it at this point and would prefer to uninstall and get a refund unless there is a clear path forward.

Thanks
Andy
Aug 2, 2020  • #13
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Spankfish
12 discussion posts
Still happy to do zoom btw, but also don't want to spend much more time trying to troubleshoot. I just need a product that works on my pc and give me some efficiency, at the moment I'm not getting any.

Thanks
Andy
Aug 2, 2020  • #14
Keith Lammers (BFS)'s profile on WallpaperFusion.com
I'd love to help you get it fixed up if we can! Any chance you could send me a debug log for this?

  • On the DisplayFusion Settings > Troubleshooting tab, change the Logging drop-down to "L1: Log Minimal" and click Apply
  • Drag a window to try to have it maximize to the split and note the time so we'll know where to check in the log file
  • Click the "Export Info to File" button on the Settings > Troubleshooting tab
  • Reply with the file attached
  • Disable debug logging after sending the log
Aug 4, 2020 (modified Aug 4, 2020)  • #15
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Spankfish
12 discussion posts
Hi Keith, I turned it on and just did the moving of the windows and didn't get any snapping behaviour. Turned to log on a 1.25pm AEST. Log attached.
• Attachment [protected]: DisplayFusionDebugInfo.zip [116,053 bytes]
Aug 5, 2020  • #16
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Thanks for sending over the log! It looks like the 32-bit app hook process isn't running, which would explain why it works sometimes, and not other times. There were some antivirus products that were quarantining the displayfusionapphook32.exe process on the update to 9.7. Can you check if it's showing up in the quarantine in your antivirus software and restore it?

After that, you'll want to enable the "Enable maximized window dragging between monitors" option on the Settings > Window Management tab, apply them, and restart DisplayFusion.

That should fix it up, but if not, please let me know.

Thanks!
Aug 7, 2020  • #17
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Spankfish
12 discussion posts
Hi, I'm running TrendMicro. There aren't any quarantines showing. I added the file you mentioned to the exceptions list but no luck. I've tried uninstalling and reinstalling via steam, no improvement. Is there anyother reason the hook32 would not be working?
Aug 11, 2020  • #18
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Could be that it's just not starting for some reason. Does the "DisplayFusionHookApp32.exe" file exist in your "C:\Program Files (x86)\DisplayFusion" folder?
Aug 11, 2020  • #19
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Spankfish
12 discussion posts
Hi, yeah I can see both that and the App64. I tried executing both, just for the fun, but no noticeable difference.
Aug 11, 2020  • #20
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Do either of them show up in the list on the Details tab in Windows Task Manager?
Aug 13, 2020  • #21
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nrw
2 discussion posts
Same problem on 5120 * 1440 ultra-wide monitor split into 3 virtual screens. Generally, window snapping does not work. But sometimes it works and I can't find any logic in it. Processes: DisplayFusion.exe, DisplayFusionHookApp32.exe, DisplayFusionHookApp64.exe. DisplayFusion trial version. Windows 10 x64 LTSC, version 1809
Aug 18, 2020 (modified Aug 18, 2020)  • #22
Keith Lammers (BFS)'s profile on WallpaperFusion.com
@nrw: Do you have the "Show monitor selector when dragging non-maximized windows to split monitors" option enabled on the DisplayFusion Settings > Window Management tab?
Aug 18, 2020  • #23
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MaesterMeeseeks
1 discussion post
This has been bothering me too on my 5120x1440 monitor. I finally figured out snapping will work, if the settings window is open. The moment you close it (To the task bar) it stops working again.

Edit: Maybe not.. still craps out sometimes.
Aug 27, 2020 (modified Aug 27, 2020)  • #24
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Spankfish
12 discussion posts
Hi, will have to get back to you, I've moved back to using the Dell App as it works without issue, but only if Display Fusion is not installed. So I'll install Display Fusion when I find time and check if the task manager shows it. A bit over it tbh, too much hassle to try to get something I've paid for working when something I got free works without issue.
Aug 27, 2020  • #25
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nrw
2 discussion posts
Quote:
@nrw: Do you have the "Show monitor selector when dragging non-maximized windows to split monitors" option enabled on the DisplayFusion Settings > Window Management tab?

yes
Aug 27, 2020  • #26
Keith Lammers (BFS)'s profile on WallpaperFusion.com
@nrw: So when you drag a window to another split, it's not showing the monitor selector overlay at all?
Aug 27, 2020  • #27
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RobWin
5 discussion posts
Same issue, no snap to edges with mouse or using win-left/right arrow. Win-up/down works correctly. Dual monitor (2x 1920x1080) with no splits. "show monitor selector when dragging non-maximized windows to split monitors" was tried to no avail. Running 9.7.1 (beta4).
Aug 28, 2020  • #28
Keith Lammers (BFS)'s profile on WallpaperFusion.com
@RobWin: Does that happen when you try to use Win + Left/Right on a non-primary monitor, or on the primary monitor as well?
Aug 28, 2020  • #29
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RobWin
5 discussion posts
There is th4e same behaviour with win-left/right arrows on both primary and seconard monitors.
Aug 29, 2020  • #30
Keith Lammers (BFS)'s profile on WallpaperFusion.com
If you set the Taskbar Mode option on the DisplayFusion Settings taskbar to "Windows taskbar shows all, DisplayFusion shows relevant," does that make any difference at all?
Sep 1, 2020  • #31
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RobWin
5 discussion posts
> "Windows taskbar shows all, DisplayFusion shows relevant"

The behaviour is identical.
29 days ago  • #32
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Do you have these options enabled in Windows Settings > System > Multitasking? (see attached screenshot)
• Attachment: WindowsAeroSnapSettings.png [60,829 bytes]
WindowsAeroSnapSettings.png
WindowsAeroSnapSettings.png
28 days ago  • #33
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RobWin
5 discussion posts
Multitasking, Working with muplitple windows, Snap windows is OFF, so no options are selected.
28 days ago  • #34
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Ok, that would be why those aren't working. If you enable Snap Windows and the 3 sub-options, it should work as expected
27 days ago  • #35
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RobWin
5 discussion posts
Thanks Keith, this fixed it! And thank you Microsoft for changing the switch and making me look silly.
17 days ago  • #36
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Excellent, glad to hear it!
16 days ago  • #37
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