Can you post (or send me) the information from the Troubleshooting tab in the DisplayFusion Settings window? Thanks!

Apr 16, 2011  • #2

***** Machine **********************************************
Operating System: Microsoft Windows NT 6.1.7601 Service Pack 1 (6.1.7601.65536)
Detected Version: Windows7 / Server2008R2 (Windows7 / Server2008R2)
x64 Process / System: True / True
Date/Time (UTC): 04/16/2011 20:19:27
Date/Time (Local): 04/16/2011 16:19:27
.NET Framework: 2.0.50727.5444
CurrentCulture: English (United States) (en-US ~ en)
CurrentUICulture: English (United States) (en-US ~ en)
Administrator: True
UAC Enabled: False
On Battery: False

***** Wallpaper ****************************************
Profile: "Default Profile" (f01af8e4-7b07-4bb5-a5ab-2c1b05501d06)
Active Desktop: False
Wallpaper Span: False
Wallpaper Transitions: True
Wallpaper Check / Fix: False / False
Windows Wallpaper: C:\Users\Chris\AppData\Roaming\Microsoft\Windows\Themes\TranscodedWallpaper.jpg (Exists: True ~ Size: 1440x1079)
Generated Wallpaper Folder: C:\Users\Chris\AppData\Roaming\DisplayFusion
Flickr Manual Allowed: True
Flickr Random Allowed: True
Vladstudio Manual Allowed: True
Vladstudio Random Allowed: True

***** Wallpaper Screens [2] ****************************
Min, Max: -1600x0, 1680x1050
Total: 3280x1050

***** Wallpaper Screen 1 (-1600x90, 1600x900) **********
Image: --
Title:
Move: 0x0
Scale: 100.00%
Info Type: False
Info Position: TopLeft
Info Format:

***** Wallpaper Screen 2 (0x0, 1680x1050) **************
Image: --
Title:
Move: 0x0
Scale: 100.00%
Info Type: False
Info Position: TopLeft
Info Format:

***** Wallpaper Profiles [1] ***************************
"Default Profile" (f01af8e4-7b07-4bb5-a5ab-2c1b05501d06)

***** DisplayFusion ************************************
Name: DisplayFusion Pro v3.3.1 (Beta
Build Date: Apr 14, 2011 16:16
Pro: True
License Key: a90f96c5edadb36cf058651343bcdd63
Command Line: "C:\Program Files (x86)\DisplayFusion\DisplayFusion.exe"
Current Folder: C:\Windows\system32
System Hooks Pause FullScreen: False
Process Integrity Level: High
Process CPU Affinity: 0 (4 cores)
Memory Trim: True
Font Scaling Mode: XPStyle
Font Scaling (Forced): 1 (96 ~ NoScaleMode: False ~ Error: False)
Font Scaling (Not Forced): 1 (96 ~ NoScaleMode: False ~ Error: False)
Font Scaling Correct: True

***** Themes *******************************************
Visual Styles: True
Visual Styles Detected: True
DWM Composition Detected: True
Filename: C:\Windows\resources\themes\Aero\Aero.msstyles
Colour: NormalColor
Size: NormalSize
File: --
Bitmap File: --

***** Monitor 1 (Primary:False ~ Attached:True) ********
Video Card: Intel(R) Graphics Media Accelerator HD
Monitor: Generic PnP Monitor
Device: \\.\DISPLAY1
Colours: 32 bpp
Bounds: {X=-1600,Y=90,Width=1600,Height=900}
WorkArea: {X=-1600,Y=90,Width=1600,Height=860}

***** Monitor 2 (Primary:True ~ Attached:True) *********
Video Card: Intel(R) Graphics Media Accelerator HD
Monitor: Generic PnP Monitor
Device: \\.\DISPLAY2
Colours: 32 bpp
Bounds: {X=0,Y=0,Width=1680,Height=1050}
WorkArea: {X=0,Y=0,Width=1680,Height=1010}

***** Monitors by Bounds *******************************
1, 2
Force Order: None

***** FullScreen Applications **************************
None

***** HotKeys [24] *************************************
Enabled: False
"Move window to next monitor" ~ CTRL;WIN;88 ~ Windows Aero\Next Monitor.png ~ Description: "Move window to next monitor"
"Lock/Unlock Mouse Cursor to Current Focused Window (Pro Only)" ~ * ~ ~ Description: "Lock/Unlock Mouse Cursor to Current Focused Window (Pro Only)"
"Lock/Unlock Mouse Cursor to Current Monitor (Pro Only)" ~ * ~ ~ Description: "Lock/Unlock Mouse Cursor to Current Monitor (Pro Only)"
"Move window to centre of monitor" ~ CTRL;WIN;81 ~ ~ Description: "Move window to centre of monitor"
"Move window to centre of monitor and size to 75%" ~ CTRL;WIN;83 ~ ~ Description: "Move window to centre of monitor, Change window width to specified percentage: 75%, Change window height to specified percentage: 75%"
"Move window to next monitor and maximize" ~ CTRL;WIN;65 ~ ~ Description: "Move window to next monitor and maximize"
"Move window to next monitor and size proportionally" ~ CTRL;WIN;90 ~ ~ Description: "Move window to next monitor and size proportionally"
"Move window to previous monitor" ~ CTRL;WIN;87 ~ ~ Description: "Move window to previous monitor"
"Move window to previous monitor and maximize" ~ CTRL;WIN;69 ~ ~ Description: "Move window to previous monitor and maximize"
"Move window to previous monitor and size proportionally" ~ CTRL;WIN;68 ~ ~ Description: "Move window to previous monitor and size proportionally"
"Next random wallpaper image (Pro only)" ~ CTRL;WIN;82 ~ ~ Description: "Next random wallpaper image (Pro only)"
"Show Monitor Selector (Pro Only)" ~ * ~ ~ Description: "Show Monitor Selector (Pro Only)"
"Size and move window to bottom side of monitor" ~ CTRL;WIN;40 ~ ~ Description: "Move window to bottom side of monitor, Change window width to specified percentage: 100%, Change window height to specified percentage: 50%"
"Size and move window to left side of monitor" ~ CTRL;WIN;37 ~ ~ Description: "Move window to left side of monitor, Change window width to specified percentage: 50%, Change window height to specified percentage: 100%"
"Size and move window to right side of monitor" ~ CTRL;WIN;39 ~ ~ Description: "Move window to right side of monitor, Change window width to specified percentage: 50%, Change window height to specified percentage: 100%"
"Size and move window to top side of monitor" ~ CTRL;WIN;38 ~ ~ Description: "Move window to top side of monitor, Change window width to specified percentage: 100%, Change window height to specified percentage: 50%"
"Span window across all monitors" ~ CTRL;WIN;192 ~ ~ Description: "Span window across all monitors"
"Start Screen Saver (Pro Only)" ~ * ~ ~ Description: "Start Screen Saver (Pro Only)"
"Toggle Freeze Current Wallpaper Images" ~ * ~ ~ Description: "Toggle Freeze Current Wallpaper Images"
"Toggle HotKeys" ~ * ~ ~ Description: "Toggle HotKeys"
"Toggle Multi-Monitor Taskbar (Pro only)" ~ * ~ ~ Description: "Toggle Multi-Monitor Taskbar (Pro only)"
"Toggle TitleBar Buttons" ~ * ~ ~ Description: "Toggle TitleBar Buttons"
"Toggle Window Always on Top" ~ * ~ ~ Description: "Toggle Window Always on Top"
"Toggle Window Transparency (50%)" ~ * ~ ~ Description: "Toggle Window Transparency (50%)"

***** TitleBar Buttons *********************************
Enabled: False
Minimum Window Width: 0
Standard Backgrounds: False
Aero Positioning: True
DisplayFusion Caption Button Size: {Width=31, Height=17}
System Caption Button Size: {Width=35, Height=21}
Detected Caption Button Size: {Width=31, Height=17}
Custom Background: Blank

***** Taskbars *****************************************
Enabled: True
Taskbar Mode: ShowRelevant
Middle-Click Behaviour: OpenNewInstance
Button Style: IconsAndText
Opacity: 100
Flash Blink: True
Thumbnail Preview: Win7Style
Thumbnail Preview Animations: True
Sizing Bar Size: 0
Button Width Max: 160
Button Width Override: 0
Button Icon Size: 32
Button Gap Size: {Width=2, Height=0}
Clock Time Format (use/default): h:mm tt / h:mm:ss tt
Windows Taskbar Side: Bottom
Windows Taskbar Size: {Width=1680, Height=40}
Windows Taskbar Bounds: {X=0,Y=1010,Width=1680,Height=40}
Windows Taskbar Monitor Bounds: {X=0,Y=0,Width=1680,Height=1050}
Disabled Taskbars: None
Colour Tracking Override: None
Button Height: 40
Text Glow Size: 0
Count: 1

***** Taskbar 1 ****************************************
Location: {X=-1600,Y=950,Width=1600,Height=40}
Monitor ID: 1
Position (Setting/Current): Automatic / Bottom
Size: Automatic
Auto-Hide: Disabled
Button Grouping: False
TopMost: True
Buttons (1):
"C:\Program Files (x86)\VideoLAN\VLC\vlc.exe" ~ "7x04_Mr. Frost.avi - VLC media player" ~ Handles:0x001203fa:0x001203fa:0x001203fa ~ ImageType:Icon_Big ~ NormalIcon:{Width=32, Height=32} ~ LargeIcon:{Width=32, Height=32} ~ Exception:None ~ Type:VLCMediaPlayer ~ WindowPosition:{X=-1608,Y=82,Width=1616,Height=876} ~ ID:1122d16c-ff06-404d-921d-a0759d729c1f

***** Taskbar Deleted Items [1] ************************
0x001203fa:0x001203fa:0x001203fa

***** Taskbar Items [3] ********************************
"DisplayFusion Pro ~ Settings" (0x006f0402:0x006f0402:0x006f0402 ~ None ~ {X=437,Y=223,Width=807,Height=565})
"Start menu opens on primary monitor - Chromium" (0x000b03ba:0x000b03ba:0x000b03ba ~ None ~ {X=-8,Y=-8,Width=1696,Height=1026})
"7x04_Mr. Frost.avi - VLC media player" (0x001203fa:0x001203fa:0x001203fa ~ None ~ {X=-1608,Y=82,Width=1616,Height=876})

***** Taskbar Start Menu *******************************
Start Button: 0x00010068 ~ "Button"
Start Menu: 0x000200ae ~ Win7 ~ "DV2ControlHost" ~ {X=0,Y=454,Width=491,Height=556}
Button Normal: 54x54
Button Hover: 54x54
Button Pressed: 54x54
Text Start: "Start"
Text Window: "Start menu"
MUI Path: "C:\Windows\en-US\explorer.exe.mui" (Exists: True)

***** Window Snapping **********************************
Snap to Monitor Edges: False
Snap to Application Window Edges: False
Snap Distance: 20
Snap Mode: Always
Snap Modifier: Shift

***** Window Management ********************************
Maximized Window Dragging: False
Maximized Window Dragging Overlay: True
Middle-Click Window Moving: False
Win+M Helper: False
Window Move Use New Method: False
Spanned Window Memory: 0

***** Window Location [1] ******************************
Enabled: True
Taskbar Shortcuts Waiting: 0
"C:\Users\Chris\AppData\Local\Google\Chrome\Application\chrome.exe" ~ Monitor: 2 ~ MoveMode: FirstWindowOnly ~ WindowType: OriginalSize ~ HotKeyID: 00000000-0000-0000-0000-000000000000

***** Windows Logon Background *************************
Enabled: False
Image:
Colour: Color [A=255, R=0, G=0, B=0]
Size Mode: FitBestMaintainClip
Colour Mode: Normal

***** Screen Savers [0] ********************************
Enabled: False
Span: False

***** Screen Savers Installed [6] **********************
"Bubbles" ~ "C:\Windows\System32\Bubbles.scr"
"Mystify" ~ "C:\Windows\System32\Mystify.scr"
"Photos" ~ "C:\Windows\System32\PhotoScreensaver.scr"
"Ribbons" ~ "C:\Windows\System32\Ribbons.scr"
"Blank" ~ "C:\Windows\System32\scrnsave.scr"
"3D Text" ~ "C:\Windows\System32\ssText3d.scr"

***** Languages [12] ***********************************
de (False): "German" ~ Version: 3.3.0.0 ~ File: "C:\Program Files (x86)\DisplayFusion\Languages\de.lang"
en (True): "English" ~ Version: 3.3.0.108 ~ File: "C:\Program Files (x86)\DisplayFusion\Languages\en.lang"
en-us (True): "English (United States)" ~ Version: 3.3.0.108 ~ File: "C:\Program Files (x86)\DisplayFusion\Languages\en-us.lang"
es (False): "Spanish" ~ Version: 3.3.0.0 ~ File: "C:\Program Files (x86)\DisplayFusion\Languages\es.lang"
fr (False): "French" ~ Version: 3.3.0.0 ~ File: "C:\Program Files (x86)\DisplayFusion\Languages\fr.lang"
it (False): "Italian" ~ Version: 3.3.0.0 ~ File: "C:\Program Files (x86)\DisplayFusion\Languages\it.lang"
nl-be (False): "Dutch (Belgium)" ~ Version: 3.3.0.0 ~ File: "C:\Program Files (x86)\DisplayFusion\Languages\nl-be.lang"
nl-nl (False): "Dutch (Netherlands)" ~ Version: 3.3.0.0 ~ File: "C:\Program Files (x86)\DisplayFusion\Languages\nl-nl.lang"
pl (False): "Polish" ~ Version: 3.3.0.0 ~ File: "C:\Program Files (x86)\DisplayFusion\Languages\pl.lang"
ru (False): "Russian" ~ Version: 3.3.0.0 ~ File: "C:\Program Files (x86)\DisplayFusion\Languages\ru.lang"
zh-cn (False): "Chinese (People's Republic of China)" ~ Version: 3.3.0.0 ~ File: "C:\Program Files (x86)\DisplayFusion\Languages\zh-cn.lang"
zh-tw (False): "Chinese (Taiwan)" ~ Version: 3.3.0.0 ~ File: "C:\Program Files (x86)\DisplayFusion\Languages\zh-tw.lang"

***** Compatibility [0] ********************************
None

***** Advanced Settings ********************************
General: Application Hooks Disabled: 1
General: Memory Trim Disabled: --
General: Monitor Order: --
General: Pause Global Hooks on Fullscreen: --
General: Processor Affinity: --
General: Run as a High Priority Process: 0
General: Show Language Errors: --
Taskbar: Auto-Hide Animation Disabled: --
Taskbar: Button Dragging Icons: --
Taskbar: Clock Size (Taskbar #1): --
Taskbar: Clock Size (Taskbar #2): --
Taskbar: Clock Size (Taskbar #3): {ERROR} Failed to call ReadValueString: Failed to open key.
"CurrentUser\Software\Binary Fortress Software\DisplayFusion\Taskbars\3\ClockSize"
Taskbar: Clock Size (Taskbar #4): {ERROR} Failed to call ReadValueString: Failed to open key.
"CurrentUser\Software\Binary Fortress Software\DisplayFusion\Taskbars\4\ClockSize"
Taskbar: Clock Size (Taskbar #5): {ERROR} Failed to call ReadValueString: Failed to open key.
"CurrentUser\Software\Binary Fortress Software\DisplayFusion\Taskbars\5\ClockSize"
Taskbar: Clock Size (Taskbar #6): {ERROR} Failed to call ReadValueString: Failed to open key.
"CurrentUser\Software\Binary Fortress Software\DisplayFusion\Taskbars\6\ClockSize"
Taskbar: Clock Size (Taskbar #7): {ERROR} Failed to call ReadValueString: Failed to open key.
"CurrentUser\Software\Binary Fortress Software\DisplayFusion\Taskbars\7\ClockSize"
Taskbar: Clock Size (Taskbar #: {ERROR} Failed to call ReadValueString: Failed to open key.
"CurrentUser\Software\Binary Fortress Software\DisplayFusion\Taskbars\8\ClockSize"
Taskbar: Clock Size (Taskbar #9): {ERROR} Failed to call ReadValueString: Failed to open key.
"CurrentUser\Software\Binary Fortress Software\DisplayFusion\Taskbars\9\ClockSize"
Taskbar: Clock Text: --
Taskbar: Colour Tracking Override: --
Taskbar: Highlighted Taskbar Buttons Blink: 1
Taskbar: Show on All Monitors: --
Taskbar: Taskbar Button Gap Size (X): --
Taskbar: Thumbnail Preview Animation: 1
Taskbar: Thumbnail Preview Delay: --
Taskbar: Thumbnail Preview Size: --
Taskbar: Thumbnail Preview ToolTips: --
TitleBar Buttons: Custom Button Background: --
TitleBar Buttons: Don't Hide for Top-Tabs (Chrome, Firefox 4): --
TitleBar Buttons: Don't use Aero TitleBar Button Positioning: --
TitleBar Buttons: Horizontal Offset: --
TitleBar Buttons: Minimum Window Width: --
TitleBar Buttons: Show Debug Info: --
TitleBar Buttons: Vertical Offset: --
Wallpaper: Generated Folder Override: --
Wallpaper: Run Program After Wallpaper Change: --
Wallpaper: Show Wallpaper Apply Prompt: --
Wallpaper: Startup Change Delay: --
Window: Use New Method To Move Windows: --

***** Branding *****************************************
Not Loaded

***** Hooks ********************************************
API Force Disabled: False
x86 Path:
x86 Loaded: Null
x64 Path:
x64 Loaded: Null
No Hooks Loaded

***** File: DisplayFusion ******************************
Path: C:\Program Files (x86)\DisplayFusion\DisplayFusion.exe
Name: DisplayFusion
Prod Version: 3.3.0.108
File Version: 3.3.0.108
Size: 1,797,536 bytes
Date Modified (UTC): Apr 14, 2011 @ 20:16

***** File: DisplayFusion x86 Hook DLL *****************
Path:
Exists: False

***** File: DisplayFusion x64 Hook DLL *****************
Path:
Exists: False

***** File: DisplayFusion x86 Hook *********************
Path: C:\Program Files (x86)\DisplayFusion\DisplayFusionHookx86.exe
Name: DisplayFusion Hook x86
Prod Version: 3.3.1.1
File Version: 3.3.1.1
Size: 95,656 bytes
Date Modified (UTC): Apr 14, 2011 @ 19:44

***** File: DisplayFusion Helper ***********************
Path: C:\Program Files (x86)\DisplayFusion\DisplayFusionHelper.exe
Name: DisplayFusion Helper
Prod Version: 3.3.0.108
File Version: 3.3.0.108
Size: 180,656 bytes
Date Modified (UTC): Apr 14, 2011 @ 20:16

***** File: DisplayFusion Screen Saver *****************
Path: C:\Program Files (x86)\DisplayFusion\DFSSaver.scr
Name: DisplayFusion Screen Saver
Prod Version: 3.3.0.108
File Version: 3.3.0.108
Size: 269,240 bytes
Date Modified (UTC): Apr 14, 2011 @ 20:16

***** Managed Threads [4] ******************************
ID:3 ~ Name:TaskbarManager ~ Age:4 hours, 25 minutes ~ Alive:True ~ BG:True ~ State:Background ~ Thread Name:TaskbarManager_f7caebcc-31df-42b7-a50d-95da9e263930
ID:4 ~ Name:WindowLocationManager ~ Age:4 hours, 25 minutes ~ Alive:True ~ BG:True ~ State:Background ~ Thread Name:WindowLocationManager_c2cef770-71ff-4bbe-af0c-3e46002f97f3
ID:5 ~ Name:HookManager ~ Age:4 hours, 25 minutes ~ Alive:True ~ BG:True ~ State:Background ~ Thread Name:HookManager_31fe1d0f-2c44-4226-9759-86e53972a77e
ID:7 ~ Name:HookManagerProcess ~ Age:4 hours, 25 minutes ~ Alive:True ~ BG:True ~ State:Background ~ Thread Name:HookManagerProcess_2b23802b-0e14-45bf-bc6f-13e78b78f1b4

***** Process Cache [5] ********************************
"C:\Program Files (x86)\VideoLAN\VLC\vlc.exe" ~ PID: 4396 ~ Window: 0x001203fa ~ Version: 1,1,9,0 ~ Age: 5 minutes ~ WindowText: "7x04_Mr. Frost.avi - VLC media player"
"C:\Users\Chris\AppData\Local\Google\Chrome\Application\chrome.exe" ~ PID: 4748 ~ Window: 0x00410042 ~ Version: 0.0.0.0 ~ Age: 4 minutes ~ WindowText: ""
"C:\Program Files (x86)\FileHippo.com\UpdateChecker.exe" ~ PID: 4140 ~ Window: 0x00190400 ~ Version: 1.038.0.0 ~ Age: 3 minutes ~ WindowText: ""
"C:\Users\Chris\AppData\Local\Chromium\Application\chrome.exe" ~ PID: 2772 ~ Window: 0x000b03ba ~ Version: 0.0.0.0 ~ Age: 2 minutes ~ WindowText: "Start menu opens on primary monitor - Chromium"
"C:\Program Files (x86)\DisplayFusion\DisplayFusion.exe" ~ PID: 1128 ~ Window: 0x006f0402 ~ Version: 3.3.0.108 ~ Age: 2.2 seconds ~ WindowText: "DisplayFusion Pro ~ Settings"

Apr 16, 2011  • #3

Could you enable debug logging and then send us the log via email?

To enable debug logging:

• Open the DisplayFusion settings
• Click the Troubleshooting tab
• Check the “Enable debug logging” box
• Produce the issue
• Click the “Open Log Location” button
• Email the “DisplayFusion.log” text file to support@displayfusion.com

Thanks!

Apr 21, 2011  • #4

I sent the log file, It was produce after clicking the df start button twice

Apr 21, 2011  • #5

Awesome, thanks. I noticed in the troubleshooting info posted above that it shows Beta 8. Are you still on Beta 8 or have you installed Beta 9 from yesterday?

Apr 21, 2011  • #6

beta 9

Apr 22, 2011  • #7

Ok so it turns out that the Start menu is failing to open on the correct screen because you've got the "General: Disable Application Hooks" advanced setting enabled. We'll be putting a fix into one of the next few betas that will make the Start menu work even when that setting is enabled.

Thanks!

Apr 22, 2011  • #8

yes, i have that enabled because of the incompatibility with the start menu drop down menu's. thanks for looking into the issue

Apr 22, 2011  • #9

No problem. We just found out that we can't make the Start menu work in Windows 7 when the application hooks are disabled.

The issue with the Start menu drop down menus should actually be fixed in the latest beta (Beta 10). Can you try enabling the application hooks again?

Thanks!

Apr 22, 2011  • #10

i am running beta 10 and i reset the application hooks in advanced settings to the default value (blank, not 1)
I just went through the various menus and I am still getting the problem of the blank menu's, 'downloads' sub menu always works, the others remain blank when you don't allow time for the menu to close before moving to another menu.

Apr 22, 2011  • #11

now that I have been using it a while, the issue with the drop down menu's hasn't been fixed. had to disable application hooks again. will live without the extra start menu

Apr 23, 2011  • #12

Could you take a screenshot of the start menu with the blank menu issue? I'm curious to see what it looks like as mine seems to be working ok.

Thanks!

Apr 25, 2011  • #13

I had reported this before in this thread:
http://www.binaryfortress.com/Forum/index.php?topic=1744.msg8992#msg8992
I posted a screenshot, and the youtube video might still be up

Apr 25, 2011  • #14

Ah gotcha, I hadn't seen that previous thread. I just tested it out and am definitely having the same issue. We likely won't be able to fix it but we're going to revisit the issue anyhow to see if we can come up with something.

Thanks!

Apr 26, 2011  • #15