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Switching display refresh rate with profiles

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ITN007
5 discussion posts
Hello! I really like this software but have run into an annoying problem.

I've made a custom resolution of 1080p@75hz for gaming and it works fine when switching from windows. I've made a monitor profile for 1920x1080 at both 60hz and 75hz and try to switch between them but it does not work. When I change profile, nothing happens. Sometimes the profile for 60hz becomes 75hz randomly.

I own the steam version if that makes a difference and use the latest beta.
Nov 2, 2014  • #1
Keith Lammers (BFS)'s profile on WallpaperFusion.com
What kind of video card do you have? I'll see if I can test this out here :)

Thanks!
Nov 4, 2014  • #2
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ITN007
5 discussion posts
Hi, I have Radeon 7950 and use Windows 10 preview currently.
Nov 4, 2014  • #3
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Is the only difference between the profiles the refresh rate? I've setup a monitor profile for one monitor with different refresh rates, and switching between them seems to work correctly for me.
Nov 4, 2014  • #4
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ITN007
5 discussion posts
Yes, that's the only difference. In fact, I can't even change refresh rate from the monitor profile settings screen, only from windows display settings. It just resets the slider to 60hz if I try. Too bad you can't reproduce but thanks for looking into it.
Nov 5, 2014  • #5
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Interesting! After you've changed it in the Windows settings, if you open the DisplayFusion Monitor Configuration window, does it show up as 75Hz?
Nov 11, 2014  • #6
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ITN007
5 discussion posts
Yeah, DisplayFusion shows the refresh rate correctly, but is unable to change it.
Nov 12, 2014  • #7
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Ok, thanks! I'll see if I can scrounge up a monitor here that can do 75Hz and I'll test this out
Nov 14, 2014  • #8
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ITN007
5 discussion posts
Maybe it's a Windows 10 problem, or just something weird that just happens in specific cases. Either way, thanks again for looking into it!
Nov 14, 2014  • #9
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VortexDweller
6 discussion posts
Hi,

Was this resolved? I recently upgraded to Windows 10, and I have the same problem. Display fusion reads the frequency correctly, it even reduces the frequency (60hz to 30hz), but it's unable to take it to (increase) the frequency from (30hz to 60hz). I can, however, change the frequency from both within my Radeon 15.12 (Crimson).

How I do encounter this problem is that I have a 4k TV that runs at 30hz, but it can run 1080p @ 60Hz. So When I use it at 4k @ 30hz and when I'm done, and bring it back to 1080p @ 60hz, (The profile settings in display fusion are set to 1080p @ 60Hz), it only brings to 1080p @ 30Hz, and I have to manually change the frequency from within either Windows Dispaly adapter properties, or my Radeon software.

I have the pro version, great software. I think it worked perfectly fine in Windows 7, so I'm guessing that it's a windows 10 thing. (Probably not the Radeon software, as I used the same version before migrating to Windows 10)
I loved the switching profiles via keyboard shortcuts feature, and I would really appreciate it if you could fix this.

Thank you!
Dec 27, 2015  • #10
Keith Lammers (BFS)'s profile on WallpaperFusion.com
@VortexDweller: Which version of DisplayFusion are you currently on? If you're not on the latest 8.0 Beta already, could you give it a try? (https://www.displayfusion.com/Download/Beta)
Dec 29, 2015  • #11
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VortexDweller
6 discussion posts
Sorry about the long delay, I didn't need the feature for a while, back to needing it again!

I just tried it with the Beta 8.0 Ver. 4. No luck.

Same thing, no problem switching from 1080p @ 60hz to 4k @ 30hz. But not from 4k @30hz to 1080p @60hz. I can't even change the refresh rate from within displayfusion. I have to either use windows options or Radeon software to increase the refresh rate.

Thanks for looking into this!
Feb 4, 2016  • #12
Keith Lammers (BFS)'s profile on WallpaperFusion.com
In the Settings > Advanced Settings, can you try enabling the "Monitor Configuration > Use Classic Get/Set Functions" option to see if that makes any difference at all?
Feb 9, 2016  • #13
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VortexDweller
6 discussion posts
That worked!

I had to recreate the profiles, but once I did it, all of them worked perfectly.

Thank you!

I have another issue where displayfusion doesn't load up with windows. I have it set up so that it does. I see it in the list of the startup programs, but I have to load it manually each time.

Do you have any suggestions?

Thank you, again, I appreciate the support!
Feb 11, 2016  • #14
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Glad to hear it worked! For the startup thing, can you do the following?
  • Navigate to the C:\Program Files (x86)\DisplayFusion folder
  • Right-click DisplayFusion.exe and click Properties
  • Click the Compatibility tab and take a screenshot of it
  • Attach the screenshot here

Thanks!
Feb 12, 2016  • #15
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VortexDweller
6 discussion posts
I posted a screenshot, but it's not even visible to me, so maybe it didn't go through or something. So I'm posting another one without 'protecting' it this time.
• Attachment: MWSnap001 2016-02-16, 13_42_23.jpg [37,566 bytes]
Feb 17, 2016  • #16
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Thanks! I can see the screenshot. Disabling the "Run as administrator" checkbox on that tab should fix up the startup issue. Windows won't auto-start any program that has "Run as administrator" enabled.
Feb 17, 2016  • #17
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VortexDweller
6 discussion posts
Thank you!!

It's working perfectly now!

I even had another software that wasn't starting up with windows, changed/removed its compatibility, and that too starts up with windows now!

Thank you so much for the prompt, and effective responses!!

I am very glad to have bought this software, and to have sought for solutions on this forum. Super satisfied!

Best wishes for you!
Feb 17, 2016  • #18
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Excellent, glad to hear it! Would you mind if we used your comments on the following page?

https://www.displayfusion.com/Customers/
Feb 18, 2016  • #19
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VortexDweller
6 discussion posts
I don't mind at all. Feel free to use my comments as you wish.

Thank you again!
Feb 18, 2016  • #20
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Awesome, thanks!
Feb 19, 2016  • #21
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wildman082
4 discussion posts
I just ran in to the same issue with setting the refresh rate. Is using the "Use Classic Get/Set Functions" still the recommended solution for Windows 10? I'm running DisplayFusion Pro 9.1.
Dec 6, 2017  • #22
Keith Lammers (BFS)'s profile on WallpaperFusion.com
I would recommend trying that Advanced Setting still, yep. Make sure to re-create the Monitor Profiles after changing that setting as well.
Dec 7, 2017  • #23
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fenix1
5 discussion posts
Hi - I hope it's OK to jump off this thread.

It seems like the option for "Use Classic Get/Set Functions" is no longer under Advanced Settings. There is an option for "Force Mirroring to use Classic Polling Method" - so I tried changing that, then recreating the monitor profile, but I am still unable to change the refresh rate. Any other workarounds?

Thanks
• Attachment: BNF-DF_Setting1.PNG [6,070 bytes]
Jun 6, 2018  • #24
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wildman082
4 discussion posts
fenix1, since upgrading to 9.2.2 the refresh rate hasn't gotten set properly for me when switching profiles and the "Use Classic Get/Set Functions" is no longer under Advanced Settings. I emailed support about this earlier today.
Jun 6, 2018  • #25
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fenix1
5 discussion posts
Quote:
fenix1, since upgrading to 9.2.2 the refresh rate hasn't gotten set properly for me when switching profiles and the "Use Classic Get/Set Functions" is no longer under Advanced Settings. I emailed support about this earlier today.


Thanks, hopefully your e-mail or this thread will get a response. I have been using nircmd to switch refresh rate, which seems silly when I have a dedicated software suite for setting display settings in displayfusion.

Have a great day :)

Update:
Here's my not-so-elegant solution: a display fusion monitor profile with a "trigger" to run a batch file that runs nircmd to set the refresh rate...it works, but there is an annoying "black-out" after the profile loads when nircmd changes the refresh.

(nircmd is a free utility available online)
• Attachment: DF_refresh_workaround.png [374,474 bytes]
Jun 16, 2018 (modified Jun 17, 2018)  • #26
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wildman082
4 discussion posts
Thanks for the tip about nircmd. I've used that utility before but I didn't know it could set the resolution/refresh rate like that. Are you also having an issue with setting the refresh rate on a 4K TV? I've been working with support on the issue but no fix yet.
Jun 17, 2018  • #27
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fenix1
5 discussion posts
Quote:
Are you also having an issue with setting the refresh rate on a 4K TV? I've been working with support on the issue but no fix yet.


Yep, 4K Sony TV. Maybe I should e-mail them, as well. I just don't want to jump through a bunch of hoops.
Jun 17, 2018  • #28
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wildman082
4 discussion posts
Quote:
Yep, 4K Sony TV. Maybe I should e-mail them, as well. I just don't want to jump through a bunch of hoops.


Ah, I have an LG so it looks like it might be an issue with 4K TVs in general then. I'll send this thread to support.
Jun 17, 2018  • #29
Keith Lammers (BFS)'s profile on WallpaperFusion.com
@fenix1: Can you set the refresh rate using the Windows settings, then download the utility below and send us the info from it (using the Send Info to Support button in the utility)?

https://www.binaryfortress.com/Files/DisplayFusion/BFCustomerTest.exe

Thanks!
Jun 18, 2018 (modified Jun 18, 2018)  • #30
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fenix1
5 discussion posts
Quote:
@fenix1: Can you set the refresh rate using the Windows settings, then download the utility below and send us the info from it (using the Send Info to Support button in the utility)?

https://www.binaryfortress.com/Files/DisplayFusion/BFCustomerTest.exe

Thanks!


OK, I did it. While outputting to the 4K TV, set the refresh rate to 120Hz via windows control panel, then ran the utility you linked - it said it was successfully sent.

One thing that may or may not be related; it seems the "Active Resolution" of my TV is running 3840x2160 while at 60Hz even though the "Desktop Resolution" is 1920x1080. When I set 120Hz (through windows control panel) both Active/Desktop Resolutions show 1920x1080.

Thanks for your help!
• Attachment: Sony_TV-120Hz.PNG [17,162 bytes]
• Attachment: Sony_TV-60Hz.PNG [17,047 bytes]
Jun 19, 2018  • #31
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Hey all!

We've just released a new DisplayFusion beta version and we're hoping this issue is all fixed up finally. Could you give it a try and let me know how it goes?

Thanks!
Aug 24, 2018  • #32
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fenix1
5 discussion posts
Quote:
Hey all!

We've just released a new DisplayFusion beta version and we're hoping this issue is all fixed up finally. Could you give it a try and let me know how it goes?

Thanks!


This is now working for me! Thank you!
Sep 3, 2018  • #33
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Excellent! Glad to hear it!
Sep 6, 2018  • #34
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