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Unable to double click to maximise

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Brooke Peterson41785
8 discussion posts
Hi, I'm running Display Fusion 9.7 and have had no real issues for ages. However today upon restart I cannot get my applications to maximise to fil their splits.
Monitor 1 has multiple splits, while monitor 2 is a single (no split).
The monitor with no splits works fine, double clicking title bar will maximise and restore as usual, but the Monitor with splits, double clicking title bar does does nothing. Also the maximiuse button itself does nothing. It's like the function is being overidden.
I have searched this site and google but havent found ayone else with the issue yet.

Any advise appreciated.
Thanks,Brooke
Sep 20, 2020  • #1
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Owen Muhlethaler (BFS)
512 discussion posts
Hey Brooke,

Is it happening with any applications in particular?

Thanks!
Sep 22, 2020  • #2
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Brooke Peterson41785
8 discussion posts
Hi Owen,

It is happening with all applications that I am using on that monitor.
So, Adobe PDf, Outlook, Access 4 Communicator, File Explorer & others from time to time

The only way I can maximise anything on that monitor is by holding the modifier key and dragging to the top of the screen. Both the maximise button and double clicking the title bar which used to work, now do nothing. If I go and repeatedly click 3-4 times I get a screen flicker like it tried to maximise but reverts to where it was previously.

If I change the profile for that monitor to full screen, both sdouble click and the maximise button work as usual. It's only when I have splits setup/turned on that the function goes away.
Sep 22, 2020  • #3
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Owen Muhlethaler (BFS)
512 discussion posts
Hey Brooke,

Interesting, could you send me a copy of your troubleshooting info? Here are the steps:

  • Open the Settings > Troubleshooting tab
  • Click the "Export Info to File" button
  • Reply with the file attached

Thanks!
Sep 23, 2020  • #4
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Brooke Peterson41785
8 discussion posts
Hi Owen,

No probs, Debug file attached.
Thanks for your help
• Attachment: DisplayFusionDebugInfo.zip [375,956 bytes]
Sep 23, 2020  • #5
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Brooke Peterson41785
8 discussion posts
Interestingly, 2 days of being unable to maximise on that screen - it now appears to be working again. I didn't notice any update but perhaps it happened in the background? I had restarted multiple times with no change, and now its fixed without any restart. I don't have an explanation but it seems all good for now.

Thanks for taking the time to look
Sep 24, 2020  • #6
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Owen Muhlethaler (BFS)
512 discussion posts
Hey Brooke,

Interesting! If it comes back, just let us know.

Thanks!
Sep 24, 2020  • #7
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Brooke Peterson41785
8 discussion posts
Hi Guys,

This same behavior has now returned (albeit 2 months later)

Exactly same as original post. Everything working as expected Yesterday, shut down last night. Turned on this morning and i can't make windows fill my splits.

If anyone has any new suggestions or if you need any logs to help out pls let me know.

Thanks!
11 days ago  • #8
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Owen Muhlethaler (BFS)
512 discussion posts
Hi Brooke,

If you create splits on the single monitor, does the issue happen there too?

Thanks!
10 days ago  • #9
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Brooke Peterson41785
8 discussion posts
Hi Owen,
Thanks for your help again.

Yes, I just tried adding a split to my other monitor, and i lose the ability to maximise. I turned that monitor back to single/no split and i can again maximise windows as expected.
8 days ago  • #10
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Brooke Peterson41785
8 discussion posts
Additional Information,

I just discovered that while most of my apps will not maximise (Excel,Word,Outlook,Chrome,Windows Explorer & more), at least one app will fill any split its dragged over. "Access4 Communicator" (voip app). So this one works just fine while all the others don't.

I'm way out of my depth there.
8 days ago  • #11
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Owen Muhlethaler (BFS)
512 discussion posts
Hi Brooke,

Strange! Could you send me over a backup of your settings? You can grab them in the options tab of Display Fusion, with the "Export Settings" button.

Thanks!
7 days ago  • #12
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Brooke Peterson41785
8 discussion posts
Hi Owen,

Export file attached here.

I should point out that on boot up this morning, once again the problem has gone away. I'm back to full expected behaviour for now

IF it happens again I'll try to take a video screen capture to show whats happening in the hopes that it can help in future.
6 days ago  • #13
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Owen Muhlethaler (BFS)
512 discussion posts
Hi Brooke,

That's really weird, I can't seem to reproduce any symptoms with your backup. A video would be great if it comes back

Thanks!
5 days ago  • #14
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