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Unable to load monitor configuration [HR: 87] (Windows 10)

User Image
Nafanoul
6 discussion posts
I keep getting an error message when I try to change monitor profiles. I have also tried to delete my monitor profiles and then recreate them, as well as opening DisplayFusion in admin mode, but nothing has worked yet. Here is the error message;
An error has occurred while applying your new Monitor configuration.
Please check your settings and try again.
Error: Failed to call SetDisplayConfig. [HR: 87]
[System.Exception]

I am still on windows 10, and have gone as far as to uninstall DisplayFusion and reinstall, yet to no avail.

• Attachment [protected]: DisplayFusionDebugInfo.zip [31,273 bytes]
4 days ago (modified 4 days ago)  • #1
Owen Muhlethaler (BFS)'s profile on WallpaperFusion.com
Can you update to our latest beta and let me know if the issue persists? We've re-worked our monitor configuration code, so you'll need to delete and recreate any monitor profiles after updating. Here's the link to download the beta: https://www.displayfusion.com/Download/Beta/

For more details on the changes to the monitor configuration code, please see this post: https://www.displayfusion.com/Discussions/View/monitor-configuration-backend-completely-revamped-in-displayfusion-100-b18/?ID=b17dacd1-0611-48c1-a29c-3a3e5046812a
4 days ago  • #2
User Image
Nafanoul
6 discussion posts
I downloaded the beta, deleted the profiles, but I am not able to change any monitor configurations through displayfusion- and when I change them through windows setting and then save them in DisplayFusion, I am unable to load the monitor configuration and apply it. I get the following message, hit apply, and then the program freezes for about a minute and then unfreezes without having applied any changes to the monitor configuration.

"To disable this monitor DisplayFusion needs to apply your monitor configuration settings.
Would you like to continue?"

Quote:
Can you update to our latest beta and let me know if the issue persists? We've re-worked our monitor configuration code, so you'll need to delete and recreate any monitor profiles after updating. Here's the link to download the beta: https://www.displayfusion.com/Download/Beta/

For more details on the changes to the monitor configuration code, please see this post: https://www.displayfusion.com/Discussions/View/monitor-configuration-backend-completely-revamped-in-displayfusion-100-b18/?ID=b17dacd1-0611-48c1-a29c-3a3e5046812a
• Attachment [protected]: DisplayFusionDebugInfo2.zip [125,513 bytes]
4 days ago  • #3
Owen Muhlethaler (BFS)'s profile on WallpaperFusion.com
Could you send me over a debug log? Here are the steps:

  • On the DisplayFusion Settings > Troubleshooting tab, change the Logging drop-down to "L1: Log Minimal" and click Apply
  • Reproduce the issue and note the time so we'll know where to check in the log file
  • Click the "Export Info to File" button on the Settings > Troubleshooting tab
  • Reply with the file attached
  • Disable debug logging after sending the log
3 days ago  • #4
User Image
Nafanoul
6 discussion posts
I sent a 2nd debug file in the last message I sent you,but here I recreated the bug and exported another file which I have attached to this message.

Quote:
Could you send me over a debug log? Here are the steps:

  • On the DisplayFusion Settings > Troubleshooting tab, change the Logging drop-down to "L1: Log Minimal" and click Apply
  • Reproduce the issue and note the time so we'll know where to check in the log file
  • Click the "Export Info to File" button on the Settings > Troubleshooting tab
  • Reply with the file attached
  • Disable debug logging after sending the log
• Attachment [protected]: DisplayFusionDebugInfo.zip [381,387 bytes]
2 days ago  • #5
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