Title

Message

Confirm

Unable to update to the newest beta 14

EnVoYCoOkiE699517
5 discussion posts
Getting a runtime error even though I have the latest Net Runtime 6.0 installed. I presume this is due to change to .NET 6 framework but I find it strange since I have it installed. The specific error I get is

Runtime error (at 64:328 ) :
This action is only valid for products that are currently installed.

I've also did a full uninstall and still wasn't able to install Beta 14. But I'm able to install Beta 13 fine.

Edit -
Windows 11 Pro
Zen3 5900X CPU
RTX3080
Apr 6, 2022 (modified Apr 7, 2022)  • #1
cmd
7 discussion posts
I'm experiencing this as well on one of my machines, haven't been able to install b14 via automatic update from 9.x nor manually via installer.

Windows 11 Pro for Workstations 22H2 22581.200
Zen 3 series CPU
I do have development tools incl. .NET 6 SDK installed. Not using any .NET 7 previews.

I have a Windows 10 Pro 22H1 on an Intel CPU that installed with no issues.
Apr 7, 2022  • #2
Owen Muhlethaler (BFS)'s profile on WallpaperFusion.com
Hello,

Can you make sure the ".NET Desktop Runtime" x64 is installed from here: https://dotnet.microsoft.com/en-us/download/dotnet/6.0

Thanks!
Apr 7, 2022  • #3
cmd
7 discussion posts
Hi Owen!

I had 6.0.2 installed (via Visual Studio,) so I went ahead and installed 6.0.3 over it. It didn't seem to affect the ability to install. Please see attached image.
• Attachment: df-install-error.png [72,343 bytes]
df-install-error.png
df-install-error.png
Apr 8, 2022  • #4
Owen Muhlethaler (BFS)'s profile on WallpaperFusion.com
Strange, can you try running the installer from a command prompt with this parameter:

Code



You can put the log wherever you would like on your system, the root of the C drive is just an example

Could you then send us over the log?

Thanks!
Apr 8, 2022  • #5
cmd
7 discussion posts
Yep, here it is.

I gave it a shot with the b15 that dropped today as well, this is the log from that (but it was the same as b14.)

Code

Apr 9, 2022  • #6
Owen Muhlethaler (BFS)'s profile on WallpaperFusion.com
Thanks for sending that over. Can you use the link below to install a test build, and send over another log by using those same parameters for the install?

Thanks!

https://www.dropbox.com/s/j0i484hcv4vkew6/DisplayFusionSetup-10.0-Beta15-SetupTest1.exe?dl=0
Apr 12, 2022  • #7
Case27007
8 discussion posts
Hi, I have a very similar issue on the latest Win 11 beta build (if that matters), except I get an "Out of memory" runtime error at 38:344. Also exactly the same with both beta 14 and beta 15. Beta 13 installs fine.

I've tried installing all the up-to-date .NET runtimes to no effect, and I've also tried the above linked test build.

Here's the log:

Code

Apr 12, 2022 (modified Apr 12, 2022)  • #8
EnVoYCoOkiE699517
5 discussion posts
Here are my logs as well with the newest test build you uploaded.

Code

Apr 12, 2022 (modified Apr 12, 2022)  • #9
cmd
7 discussion posts
And here's mine -- looks like it's `Dependency_AddVC2015To2022` that's unhappy.

Code

Apr 12, 2022  • #10
Case27007
8 discussion posts
Perhaps try to install latest VC runtimes, then, I completely missed that one. It didn't seem to help me, but my error is a little different after all.

https://docs.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170
Apr 12, 2022  • #11
cmd
7 discussion posts
Did a little more digging with Process Monitor going. Setup gives up after it loads
msi.dll
(the 32-bit flavor from WoW), and then checks several different registry keys in various locations named
76966AEE2E7916549A99C5223EDC4E82
, and fails to find any. Best I could tell from a quick google is that hash is likely for
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.25.28508
.
Took a peek in appwiz.cpl, and sure enough, listed is:
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.25.28508
.
Tried to uninstall it, and it told me:

Told its sure, to remove it from the list, and it did.
Ran setup again but saw no change in behavior. (I do still have newer redists installed: 14.30.30704 for x64 and 14.30.30708 for x86)
I've attached the process monitor log from around the last registry key access before it tries to launch the installer (`EstimatedSize`), through the moment when the error message shows.
Let me know if I can help track things down further.
• Attachment [protected]: df-setup-error.pml [139,457 bytes]
Apr 12, 2022 (modified Apr 12, 2022)  • #12
Jon Tackabury (BFS)'s profile on WallpaperFusion.com
@Case27007: Can you let me know how much total memory your system has and how much free memory when you're trying to run the installer? I apologize for issues we're working on getting them sorted out as soon as possible.
Apr 13, 2022  • #13
Case27007
8 discussion posts
I'm running 32GB with more than 20GB free at the moment.

(Also I wouldn't be using beta OS and apps if I was that worried about possibly getting some issues )
Apr 13, 2022  • #14
Owen Muhlethaler (BFS)'s profile on WallpaperFusion.com
We have another test build to try out here: https://www.dropbox.com/s/2nh3pq0l3a6mq1g/DisplayFusionSetup-10.0-Beta15-SetupTest2.exe?dl=0

Can everyone try running that installer with this added parameter, and then send over the log?

Code



Thanks!
Apr 20, 2022  • #15
EnVoYCoOkiE699517
5 discussion posts
It updates properly now I've provided the log as well.

Code

Apr 20, 2022 (modified Apr 20, 2022)  • #16
cmd
7 discussion posts
As above, skipping the prereqs seemed to install just fine!

I've attached two logs: 1 with the /NoPreReqs=1 arg, and one ran without (which failed the same as before).
• Attachment [protected]: beta-15-st2-install.log [8,478 bytes]
• Attachment [protected]: beta-15-st2-no-prereqs-install.log [337,862 bytes]
Apr 21, 2022  • #17
Owen Muhlethaler (BFS)'s profile on WallpaperFusion.com
Okay interesting, a few more steps for you guys to try:

  • Download this redistributable: https://aka.ms/vs/17/release/vc_redist.x64.exe
  • Run it with these parameters:

    Code


Let me know if you receive that same error saying "This is only valid for products that are installed".

Thanks!
Apr 22, 2022  • #18
Case27007
8 discussion posts
I don't want to muddy the thread too much, since clearly my issue is somewhat different, but for what it's worth (and for continuity), the latest test package still didn't install for me, even with the prereqs ignored, and I still got the Out of memory error, just a little later in the process. Log included below.
However, I wondered if it has something to do with the amount of memory I have, in that I might have too much, despite the error, so I simply pulled one of the DIMMs and tried with just 16GB...and now even the original Beta 15 package installed without any issues. Put the DIMM back...the error returns. So it seems to be related to above 16GB of RAM in my case somehow.
Note that I'm pretty sure it's not the memory module being defective, and also that the issue definitely starts with Beta 14, the previous versions install fine with 32GB.

Code