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Candice Joy Neill15893
5 discussion posts
My wallpaper on all 3 monitors looks like it's shifted too far up, and the overlap like...comes up from the bottom. It's the strangest thing. Everything looks normal in the settings. Vertical shift is 0, but setting it high or low doesn't help things either.

Screenshot: https://i.imgur.com/es8OsHw.jpg
Jul 29, 2018  • #1
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Wow, that's really strange! Could you send me a copy of your troubleshooting info? Here are the steps:

  • Open the Settings > Troubleshooting tab
  • Click the "Export Info to File" button
  • Reply with the file attached
Jul 31, 2018  • #2
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Candice Joy Neill15893
5 discussion posts
I would, but I found the problem. Whenever my Oculus software is open and the Rift's pseudo-display connects, it gets weird like that. When I close the Oculus software and the pseudo-display disconnects, it goes back to normal. It must be thinking that the Oculus Rift is a display that needs to be taken into account or something :)
Jul 31, 2018  • #3
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Ah, interesting! We have a Rift here that we can test with, so we'll give it a go, and if we can reproduce the same issue here, we'll get it fixed up for sure :)

Thanks for the heads up!
Aug 1, 2018  • #4
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Candice Joy Neill15893
5 discussion posts
Sounds great! Note that I have a GTX 1080ti, and I don't know if the problem would be reproduceable if I had more than 2 monitors on the card in addition to the Rift. The card only *technically* supports 3 monitors, but it can support 3 monitors plus a VR headset, but doing so has some odd side effects (specifically involving the Rift not really being treated like a monitor as much...it's really weird), the short version is make sure you're testing with 1-2 monitors plus the headset, as it might not produce the issue with 3 monitors plus the headset, at least on an NVidia card :)

(Also potentially worth noting: I'm on the Rift beta channel with the new Oculus Home 2.0)
Aug 1, 2018 (modified Aug 1, 2018)  • #5
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Could you send me a copy of your troubleshooting info? Here are the steps:

  • Open the Settings > Troubleshooting tab
  • Click the "Export Info to File" button
  • Reply with the file attached
Aug 3, 2018  • #6
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Candice Joy Neill15893
5 discussion posts
Attached. I made the problem occur before I logged the troubleshooting info.
• Attachment [protected]: DisplayFusionDebugInfo.zip [27,330 bytes]
Aug 3, 2018  • #7
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Thanks! We'll have a look and see what we can find out.
Aug 8, 2018  • #8
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Daniel Willis
11 discussion posts
Did you find anything? I get this too. I've just been Googling the issue and came across this thread....
Aug 31, 2018  • #9
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Not yet, we weren't able to reproduce it in testing, but we're planning to have another go at it soon.
Sep 6, 2018  • #10
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Daniel Willis
11 discussion posts
Okay, thanks - it's not a show stopper, but I have to turn the Rift off to have working wallpaper. Just seems odd. I can take screenshots later if it helps.
Sep 7, 2018  • #11
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Screenshots and troubleshooting info would be great! Just so we can compare them with our test setup here, and also with OPs setup.

  • Open the Settings > Troubleshooting tab
  • Click the "Export Info to File" button
  • Reply with the file attached

Thanks!
Sep 7, 2018  • #12
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Daniel Willis
11 discussion posts
There you go. As soon as Rift starts, the screen splits in half (I have two monitors; so the Rift I think acts as number 3). Killing it, sorts the screen out (most of the time). Odd, no?
• Attachment [protected]: DisplayFusionDebugInfo.zip [25,656 bytes]
• Attachment [protected]: split screen.png [12,249,520 bytes]
Sep 7, 2018  • #13
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Are there any settings in the Rift software that affect how the Rift shows up to the computer, or anything to do with the Rift display itself?
Sep 10, 2018  • #14
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Candice Joy Neill15893
5 discussion posts
If Daniel is also on the Beta channel, that might be important. It's also important to only have a maximum of 2 physical monitors connected to the same GPU as the Rift.

I'm using a GTX 1080ti, it's possible it's something specific to Nvidia?
Sep 10, 2018  • #15
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Daniel Willis
11 discussion posts
Quote:
Are there any settings in the Rift software that affect how the Rift shows up to the computer, or anything to do with the Rift display itself?


You have one to test with... so.... but nothing I'm aware of, no. It's transparent. It used to be screen - it no longer is.

Quote:
If Daniel is also on the Beta channel, that might be important. It's also important to only have a maximum of 2 physical monitors connected to the same GPU as the Rift.

I'm using a GTX 1080ti, it's possible it's something specific to Nvidia?


I'm using a 1080ti as well, so possibly. I'm not aware of being on a beta channel (and looking at the settings, I don't see the option either). So, I'm probably not - but happy to check again.

If I close the Oculus software, it does revert to "normal", but I tend to leave it running - like Steam - so it can update and do its thing in the background. It's generally why I like have DF as a manager as well - but I could also remove that. I'd just rather not do either!

Edit: saw the Beta option right under my nose. Not ticked.
Sep 10, 2018 (modified Sep 10, 2018)  • #16
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Sorry, yeah I don't have one myself but another fellow here does. Just trying to get as much information as possible so that I can get him to test it out further.

We'll have another go at it and see what we can find out.

Thanks!
Sep 11, 2018  • #17
Jon Tackabury (BFS)'s profile on WallpaperFusion.com
Can you try updating the Oculus software to the newly released 2.0 final build? I can't seem to replicate the issue here with a 1070 and Oculus 2.0. If you're still having the issue can you follow-up and let me know? Thanks! :)
Nov 9, 2018  • #18
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Daniel Willis
11 discussion posts
Hi,

Updated, Oculus running - as you can see, the car picture (they rotate via your app) is split in two.

I can't get this to notdo it... ;)
• Attachment [protected]: brokendesktop.png [7,260,076 bytes]
Nov 9, 2018  • #19
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Daniel Willis
11 discussion posts
Interestingly... I quit Oculus and you get the one that looks fine. Restart it and you can see the difference - like it's adding the Rift's display characteristics in someway (making the combined desktop even bigger) therefore the picture is split in three... that's weird, right?
• Attachment [protected]: brokendesktop2.png [10,664,158 bytes]
• Attachment [protected]: notbrokendesktop.png [6,598,098 bytes]
Nov 9, 2018  • #20
Keith Lammers (BFS)'s profile on WallpaperFusion.com
We've gotten this sorted out and it'll be fixed for 9.4 Beta 4 :)
Nov 14, 2018  • #21
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Daniel Willis
11 discussion posts
Many thanks! Looking forward to trying it out.
Nov 15, 2018  • #22
Jon Tackabury (BFS)'s profile on WallpaperFusion.com
Beta 4 is available now if you'd like to give it a try. I'm hopeful that the issue is fixed! :)
Nov 15, 2018  • #23
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Daniel Willis
11 discussion posts
It's taken me a while to get time on my PC to install this, but I just have and the desktop wallpaper is perfectly aligned with the Oculus software running!

Many thanks - that's a very nice change!
Nov 23, 2018  • #24
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Excellent, glad to hear it!
Nov 23, 2018  • #25
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Daniel Willis
11 discussion posts
So.... I'm back to split screens again. I can "force" it to show correctly by applying the settings, but as soon as the next wallpaper loads (almost immediately for some reason) it goes back to the pics above.

Oculus updates regularly, so it's probably something in that doing it, but I've no idea why personally. Might have to go without DisplayFusion :(
Dec 7, 2018  • #26
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Do you get the same results in 9.4 Beta 5 (released on the weekend)?
Dec 10, 2018  • #27
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Daniel Willis
11 discussion posts
Hmmm... I *think* so, yes. If the Oculus software starts or stops (it updated at the same time as Fusion) the screen does the splits, then it appears to refresh itself and all is okay.

But, that's a few minutes of testing. Oculus has updated as well, as I said, and that didn't appear to make it worse... so I'll try it out over the next few days and report back. I hope it's sorted though!
Dec 11, 2018  • #28
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Sounds good, just keep us posted then :)
Dec 12, 2018  • #29
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Daniel Willis
11 discussion posts
Hi all; so far it would appear that I have a working desktop/DisplayFusion. It does still split the desktop - sometimes it's already like that on boot, other times it waits until Oculus boots (or is shut down) but it always sorts itself out. So far I've not had to force a desktop refresh or wallpaper update....

I'll post again should it break, but I'm happy for now!
Dec 17, 2018  • #30
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Excellent, glad to hear it! The auto-fix does take a little bit to notice that the desktop size has changed before it corrects it. As long as it does correct it automatically everything is working the way it should :)

Thanks!
Dec 17, 2018  • #31
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