DisplayFusion

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Windows 7 Explorer.exe Stops Responding - DF 7.x

DarkSeedRA

5 discussion posts

I have been experiencing issues with DF causing Windows 7 Explorer.exe to stop responding one or more times per day on my work laptop. This has been going on a few months now. I have confirmed it is directly related to DF by having the laptop reimaged, getting the laptop replaced with a different model, and not running DF. Only when DF is running does explorer.exe stop responding.

Has anyone seen this issue or can you point me to any threads that may help?

Thank you!

Here are my specs if that will help:
DisplayFusion 7.3.1
Windows 7 Enterprise 64-bit SP1 - Fully Patched
Toshiba Portege Z30-B
Intel Core i5-5300U with Intel HD Graphics 5500
16GB RAM
Samsung PM851 256GB SSD SATA3
Dual ViewSonic 23" VP2365-LED Monitors

Oct 22, 2015 • #1

We haven't run into this before, so off the top of my head I can't think of anything that would be causing that. Would you be able to send over a debug log?

On the Troubleshooting tab, change the Logging drop-down to "L1: Log Minimal"
Restart DisplayFusion
The next time Explorer crashes, note the time so we'll know where to check in the log file
Send us the DisplayFusion.log and DebugInfo.html files (can be found by clicking the Open Log button on the Troubleshooting tab)
Disable debug logging after sending the log

Thanks!

Oct 23, 2015 • #2

DarkSeedRA

5 discussion posts

Hello Keith,

Thank you very much for the reply. I just finished turning on minimal debug logging and will send them immediately after the next failure. Do you want it posted here or sent to another location?

Thank you again!

Oct 23, 2015 • #3

You can attach the log here. It will be protected by default, so that only Binary Fortress staff can access it

Thanks!

Oct 27, 2015 • #4

DarkSeedRA

5 discussion posts

Keith,

Sorry for the delay, I was on vacation and not using my work laptop over the last week.

The issue occurred today (11/03/2015) between 11:40a and 11:44a Pacific Time. I noticed that Windows Explorer was not responding at around 11:44a. I force closed it and restart it at that time. I truncated the log to just include today and not the other days the debug log was active.

Please let me know if there is any additional information that you need.

Thank you very much!
Ryan

• Attachment [protected]: DebugInfo.html [141,153 bytes]

• Attachment [protected]: DisplayFusion.log [1,750,542 bytes]

Nov 3, 2015 • #5

Thanks Ryan! I don't see anything weird happening in the log before explorer.exe crashes. Is there anything useful in the Windows Application or System Event Logs when explorer.exe crashes?

Nov 5, 2015 • #6

DarkSeedRA

5 discussion posts

Keith,

Unfortunately not much is recorded in the Event logs. I looked over the 5 minutes before today's crash and nothing is out of the ordinary in the logs. I attached the two Application Log Events regarding this specific crash.

Thank you again for your help,
Ryan

• Attachment [protected]: 2015-11-05_01.png [51,282 bytes]

• Attachment [protected]: 2015-11-05_02.png [69,257 bytes]

Nov 5, 2015 • #7

Yeah, that doesn't provide a whole lot of info unfortunately

If you disable the Application Hooks and Shell Hooks (Settings > Advanced Settings), then restart DisplayFusion, does Explorer.exe still crash?

Nov 6, 2015 • #8

DarkSeedRA

5 discussion posts

Keith,

I have disabled the Application Hooks / Shell Hooks and will let you know how it goes.

Thank you!
Ryan

Nov 6, 2015 • #9

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