Title

Message

Confirm

<< DiscussionsReply

Windows Explorer crash when moving Microsoft Edge window

Avatar from Gravatar.com
Swallowtail23
3 discussion posts
I have DisplayFusion version 9.7 running on Windows 10.0.19042

5120x1440 ultrawide monitor @120Hz, set up as a single with a central split using DisplayFusion. If I drag a Microsoft Edge around the screen Windows Explorer crashes.

Faulting application name: explorer.exe, version: 10.0.19041.487, time stamp: 0x86661bbb
Faulting module name: ucrtbase.dll, version: 10.0.19041.487, time stamp: 0x0d8057d8
Exception code: 0xc0000409
Fault offset: 0x000000000007287e
Faulting process id: 0xa240
Faulting application start time: 0x01d68284de275a8a
Faulting application path: C:\Windows\explorer.exe
Faulting module path: C:\Windows\System32\ucrtbase.dll
Report Id: f00a9ac5-a343-42e2-b6a8-8a614f9a77ef
Faulting package full name:
Faulting package-relative application ID:

- If I disable DisplayFusion the crashes do not occur.
- If I drag Firefox or Event Viewer the crashes do not occur.

Happens every time, after reboots.
26 days ago  • #1
Avatar from Gravatar.com
Owen Muhlethaler (BFS)
115 discussion posts
Hello,

Could you send me a copy of your troubleshooting info? Here are the steps:

  • Open the Settings > Troubleshooting tab
  • Click the "Export Info to File" button
  • Reply with the file attached

Could you also send me a backup of your settings? You can grab them by opening up Display Fusion Settings > Options > Export Settings, and then attach them here.

Thanks!
26 days ago  • #2
Avatar from Gravatar.com
Swallowtail23
3 discussion posts
Attached. It's strange, I can drag other windows around the screen until i am blue in the face, but drag Edge around when DisplayFusion is running and explorer will crash after a random period of time, sometimes quickly, sometimes after a second or two. Stop DF and I can drag Edge around for ages no problem.
• Attachment [protected]: DisplayFusion Backup (2020-09-05 @ 15-14, 9.7.0.0, R7-3700X, SettingsWindow).reg [155,270 bytes]
• Attachment [protected]: DisplayFusionDebugInfo.zip [41,859 bytes]
25 days ago  • #3
Avatar from Gravatar.com
Owen Muhlethaler (BFS)
115 discussion posts
Hello,

We're having some trouble reproducing the issue on our end. Could you try updating to our latest beta and seeing if the issue persists? Here's the link: https://www.displayfusion.com/Download/Beta/

Just an FYI, if you have some custom settings you would like to keep before updating, I would recommend getting an updated export file, the same way you did before.

Also, are you running a version of the windows insider build?

Thanks!
19 days ago  • #4
Avatar from Gravatar.com
Michael Gillen
4 discussion posts
I too have the issue. I hadn't made the association with MS Edge before, but it has been my primary browser lately.
It seems that move Edge interaction on the second monitor is the issue.
Moving it to/from Monitor 2 seems to trigger it for me. I thought I'd seen it crash with seemingly no interaction. I am not so sure now.
I updated to the DisplayFusion Beta last week, but the problem persists.
I had not reported it because I am running the Windows 10 "Beta Channel".
I have attached logs, in case you are interested.

Faulting application name: explorer.exe, version: 10.0.19041.488, time stamp: 0xb1a44bf9
Faulting module name: ucrtbase.dll, version: 10.0.19041.488, time stamp: 0x0d8057d8
Exception code: 0xc0000409
Fault offset: 0x000000000007287e
Faulting process id: 0x40c0
Faulting application start time: 0x01d68878e7659afa
Faulting application path: C:\WINDOWS\explorer.exe
Faulting module path: C:\WINDOWS\System32\ucrtbase.dll
Report Id: 23d4013e-b418-43b9-999c-62d5f7646d93
Faulting package full name:
Faulting package-relative application ID:
• Attachment [protected]: DisplayFusion.zip [149,025 bytes]
• Attachment [protected]: DisplayFusionDebugInfo.zip [30,634 bytes]
19 days ago  • #5
Avatar from Gravatar.com
Swallowtail23
3 discussion posts
Quote:
Hello,

We're having some trouble reproducing the issue on our end. Could you try updating to our latest beta and seeing if the issue persists? Here's the link: https://www.displayfusion.com/Download/Beta/

Just an FYI, if you have some custom settings you would like to keep before updating, I would recommend getting an updated export file, the same way you did before.

Also, are you running a version of the windows insider build?

Thanks!


Yes Beta channel Insider.

As per Michael Gillen, it only happens on the second monitor (good pickup Michael!)
18 days ago  • #6
Keith Lammers (BFS)'s profile on WallpaperFusion.com
I was able to reproduce this here as well on one machine. We'll add it to our list to see if it's something we can fix up from our end!
14 days ago  • #7
Avatar from Gravatar.com
TomasF
4 discussion posts
I hope you figure it out. I too have this problem and it's such a bummer as I like to drag out tabs with videos from the browser to the secondary to keep them playing while doing other things. And since switching to Edge Chromium it messes with "other things"
7 days ago  • #8
Was this helpful?    
<< DiscussionsReply