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Windows Start icon suddenly stopped working

Tom Kenyon
12 discussion posts
I noticed over the last few days that the Windows icon stops working on all but the primary monitor, which hosts the Windows taskbar and not the DS taskbar.

I haven't changed anything at my end so I cannot go back to a former setting.
Jul 28, 2020  • #1
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Could you send me a copy of your troubleshooting info? Here are the steps:

  • Open the Settings > Troubleshooting tab
  • Click the "Export Info to File" button
  • Reply with the file attached

Thanks!
Jul 29, 2020  • #2
Tom Kenyon
12 discussion posts
seems to be working ever since I posted. I have attached the file in case you can see anything there
• Attachment [protected]: DisplayFusionDebugInfo.zip [35,977 bytes]
Aug 4, 2020  • #3
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Everything looks ok in the troubleshooting inf you attached. Glad to hear it's working now, and if it breaks again please send another copy of the troubleshooting info and we'll check it out

Thanks!
Aug 5, 2020  • #4
Tom Kenyon
12 discussion posts
The Windows icon has stopped again.
Here is the debug file
thanks
• Attachment [protected]: DisplayFusionDebugInfo.zip [31,762 bytes]
Sep 6, 2020  • #5
Shwaffle
5 discussion posts
Just wanted to add that this has been happening to me as well. I uninstalled for a week and had no issues during that time. Not currently happening, but if/when it does, I'll attach my troubleshooting file as well.
Sep 9, 2020  • #6
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Ok, strange! When it stops working, does it not open the menu at all? Or does it open it, but it's on the Primary monitor?
Sep 10, 2020  • #7
Tom Kenyon
12 discussion posts
It doesn't open the menu on the monitor I click on, and it does not open the menu on my main monitor. If I click on the Win icon on the main monitor, it opens on the main monitor
Sep 10, 2020  • #8
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Ok, thanks! Would you be able to attach a full debug log? Here are the steps:

  • On the DisplayFusion Settings > Troubleshooting tab, change the Logging drop-down to "L1: Log Minimal" and click Apply
  • The next time it occurs, note the time so we'll know where to check in the log file
  • Click the "Export Info to File" button on the Settings > Troubleshooting tab
  • Reply with the file attached
  • Disable debug logging after sending the log

Thanks!
Sep 11, 2020  • #9
Shwaffle
5 discussion posts
Here is my log in relation to this as well as a video.

For the log:
I clicked the start menu and at times it would not load. Other times it would load and upon typing it just closes.

For the video:

I wasn't recording initially, but during the recording it's not replicating the start menu failing to populate, just that when typing it disappears. I moved my mouse a couple times to show that I wasn't just click the start menu again. (If this particular issue you feel is not related I won't comment on that anymore in this post)
• Attachment [protected]: 2020-09-12 11-47-12.mkv [931,576 bytes]
• Attachment [protected]: DisplayFusionDebugInfo.zip [58,004 bytes]
Sep 12, 2020  • #10
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Thanks! Unfortunately I don't see anything suspicious in the logs

When this happens, if you use the Windows key on the keyboard instead of clicking on the Start button, does that make any difference?
Sep 14, 2020  • #11
Tom Kenyon
12 discussion posts
Happening now as I type.
If I click on the screen to make it the screen in focus and use the Windows key, the menu opens and closes briefly on the main monitor and then opens normally on the screen in focus.
I have attached a new debug file
• Attachment [protected]: DisplayFusionDebugInfo.zip [115,813 bytes]
Sep 20, 2020  • #12
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Ok, that's interesting! Do you have the "Invoke Start Menu Using Click Instead of Windows Key" option enabled in the DisplayFusion Settings > Advanced Settings?
Sep 22, 2020  • #13
Tom Kenyon
12 discussion posts
see screenshot for settings
If I set it to default I get the 2nd image
• Attachment [protected]: click.png [14,227 bytes]
• Attachment [protected]: click2.png [15,549 bytes]
Sep 24, 2020  • #14
Keith Lammers (BFS)'s profile on WallpaperFusion.com
How long did you wait after applying the settings? The hooks reload when the settings are applied, and that can take up to 30 seconds. Could you try setting it to the default again, apply the settings, then wait a minute before trying the Start menu again?
Sep 25, 2020  • #15
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