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Carsten Franke
99 discussion posts
Hi,

A few days ago I had to switch from Windows XP to Windows 7. Since then DisplayFusion 4.0.1 crashes from time to time highly unexpected and until now not reproducible. I've tried to install it again, as well as administrator, but no improvement.

I found those two events on my machine for today:

Code

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
        <Provider Name="Windows Error Reporting" />
        <EventID Qualifiers="0">1001</EventID>
        <Level>4</Level>
        <Task>0</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2012-06-19T05:22:14.000000000Z" />
        <EventRecordID>5988</EventRecordID>
        <Channel>Application</Channel>
        <Computer>W7-NB-CFRANK.ad.navteq.com</Computer>
        <Security />
    </System>
    <EventData>
        <Data>3013874654</Data>
        <Data>5</Data>
        <Data>BEX</Data>
        <Data>Not available</Data>
        <Data>0</Data>
        <Data>DisplayFusion.exe</Data>
        <Data>4.0.1.0</Data>
        <Data>4fc7577f</Data>
        <Data>USER32.dll</Data>
        <Data>6.1.7601.17514</Data>
        <Data>4ce7ba26</Data>
        <Data>000662e4</Data>
        <Data>c0000409</Data>
        <Data>00000000</Data>
        <Data />
        <Data>C:\Users\cfrank\AppData\Local\Temp\WER404A.tmp.WERInternalMetadata.xml</Data>
        <Data>C:\Users\cfrank\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_DisplayFusion.ex_a5dd8e3e2c67f1ca7fa03f498cf675a355fc2079_173650cd</Data>
        <Data />
        <Data>0</Data>
        <Data>b6902bf6-b9ce-11e1-9b07-f07bcbaab550</Data>
        <Data>0</Data>
    </EventData>
</Event>


Code

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
        <Provider Name="Application Error" />
        <EventID Qualifiers="0">1000</EventID>
        <Level>2</Level>
        <Task>100</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2012-06-19T05:22:08.000000000Z" />
        <EventRecordID>5981</EventRecordID>
        <Channel>Application</Channel>
        <Computer>W7-NB-CFRANK.ad.navteq.com</Computer>
        <Security />
    </System>
    <EventData>
        <Data>DisplayFusion.exe</Data>
        <Data>4.0.1.0</Data>
        <Data>4fc7577f</Data>
        <Data>USER32.dll</Data>
        <Data>6.1.7601.17514</Data>
        <Data>4ce7ba26</Data>
        <Data>c0000409</Data>
        <Data>000662e4</Data>
        <Data>ed0</Data>
        <Data>01cd4ddb5aad21ff</Data>
        <Data>C:\Program Files\DisplayFusion\DisplayFusion.exe</Data>
        <Data>C:\windows\system32\USER32.dll</Data>
        <Data>b6902bf6-b9ce-11e1-9b07-f07bcbaab550</Data>
    </EventData>
</Event>


Attached you'll find the current log. I've switched it to "All lines". If it crashes again, it might contain some useful information I will add to this post.

Best regards,
Carsten
• Attachment [protected]: df.log [37,348 bytes]
Jun 19, 2012  • #1
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Could you try updating to the latest beta version, and then if it crashes again, send a copy of the %APPDATA%\DisplayFusion\DisplayFusion.log file? That file can be found by clicking the Open Log button on the Troubleshooting tab.

Thanks!
Jun 19, 2012  • #2
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Carsten Franke
99 discussion posts
Hi Keith,

It seems to be stable with the latest beta.

Just for your information: The last info written to the log before it crashed was "Functions:ForceGarbageCollection: --: --: --: --: --: --: Reason: Wallpaper:SetWallpaperAll". See attached file.

Thanks,
Carsten
• Attachment [protected]: df.log [106,618 bytes]
Jun 20, 2012  • #3
User Image
Carsten Franke
99 discussion posts
It crashed again with Beta 4. Unfortunately, I've deactivated the logging. Updated to Beta 5, turned the logging on again and will wait for the next crash.
Jun 21, 2012  • #4
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Hi all,

DisplayFusion 4.1 Beta 6 (http://www.displayfusion.com/Download/Beta/) is now available, and we're very confident that we've fixed up the issues with DisplayFusion hanging/crashing.

Since there are some people who have been running fine already with earlier betas, and some who are still having issues with DisplayFusion hanging/crashing in Beta 5, I've started a new topic for the results of the Beta 6 testing.

http://www.displayfusion.com/Discussions/View/4-1-beta-6-testing-results/?ID=4e1b763b-36b1-4ac9-9b66-308b548be6b5

I'm going to lock this topic, so if anyone who's still having hanging/crashing issues with Beta 5 could update to Beta 6, and then post the results in the topic mentioned above, that would be much appreciated :)

Thanks!
Jun 22, 2012  • #5
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Hi all,

We just found a bit of a show-stopping bug in Beta 6, so we've had to pull it for now. We'll be fixing it up, and hopefully will have Beta 7 posted soon.

Sorry for the inconvenience!
Jun 22, 2012  • #6
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Ok, last update to this thread :)

We've now posted Beta 7, so for anyone who still has hanging/crashing issues, please give it a try and post the results in this new topic: http://www.displayfusion.com/Discussions/View/4-1-beta-6-testing-results/?ID=4e1b763b-36b1-4ac9-9b66-308b548be6b5

Thanks!
Jun 22, 2012  • #7
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